Field Services Manager

hace 1 mes

Monterrey, México NOKIA A tiempo completo

**Come create the technology that helps the world act together**

We are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people’s lives and help build the capabilities needed for a more productive, sustainable, and accessible world. Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work.

**The team you will be a part of**

The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.

NI is the organization in Nokia who deliver Optical, IP and Fixed Network Technologies. You will be leading projects in different technologies for all our costumer in Mexico, you will be in touch with technical areas like Project Management, Customer Engineering, Deployment, Costumer Care, B&P, Logistic, Supply Chain and many other project stakeholders in Mexico and around the world.

**What you will learn and contribute to**

As part of the team, you will:

- Manage internal resources, developing competencies through the training plan, coaching, best practice sharing, etc.
- Ensure resource readiness (internal, 3rd party supplier) and availability with relevant competencies according to needs of all projects planned on the assigned geography.
- Work with the relevant team, the country 3rd party supplier strategy, defines local standard service catalogues and participates to supplier selection and supplier performance review process.
- Act as a professional advisor regarding 3rd party supplier overall operational performance (quality, costs, etc.) mitigating any quality issues
- Contribute on the offer preparation / tendering costing and dimensioning of Field internal resource validation and supplier capacity in own geography.
- Responsible for being the escalation point any unresolved issue.
- Responsible for the cost and quality efficient execution of all field services so that they respect customers Service Level Agreements (SLAs), scope of work, quality requirements and control process execution.
- Lead costumer meetings to drive the project success
- Manage and Follow-up best practices of IT Management System ISO 27001
- Be the supplier Relationship Management and Development
- Contribute with the Health & Safety Management

**Your skills and experience**

You have:

- Telecom, Electrical or Electronic Engineers are welcome or have a similar degree with solid working and practical experience.
- Fluent in English
- Eight (8) years of experience in the same position.
- Deep Knowledge of Fixed, Optical and IP Networks
- Performs and coordinates day-to-day activities to meet departmental/project objectives
- Based in Monterrey, Nuevo Leon - preferred.
- Must be able to work under pressure.
- Must manage the customer relationship.
- Be a team player, calm, pragmatical, with open minded personality
- Decision-making typically according to established solutions
- Open to discussion and problems solving

It would be nice if you also had:

- Manage Office tools and others required for Project Management
- Financial skills.
- PMP Certification (desirable).
- SAP system knowledge will be better.

**What we offer**

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

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