Customer Service Representative Bilingüe

hace 6 días


Desde casa, México Berlitz México SA de CV A tiempo completo

No te pierdas la oportunidad de trabajar en una empresa de renombre Transnacional, dedicada a la enseñanza de idiomas:
Solicitamos Customer Service Representative Bilingüe

Objetivo del puesto:
Asegura la máxima satisfacción de nuestros clientes internos y externos gestionando sus expectativas con el fin de lograr el objetivo de crear clientes fieles y duraderos. Maneja las operaciones diarias en línea en vivo y realiza funciones de servicio al cliente.

**Requisitos**:
Escolaridad Título universitario (preferentemente) o experiência equivalente en servicios en línea a los clientes.

**Requisitos**:
**- Inglés Avanzado Nível C2**

Experiência:

- Experiência requerida en Salesforce
- Experiência con atención a clientes de Estados Unidos preferentemente
- Excepcionales habilidades interpersonales y de comunicación
- Fuertes habilidades organizativas, atención al detalle
- Experiência trabajando con aplicaciones de software y
- Deseable experiência previa en servicio al cliente
- Competencia en inglés y español

*Principales actividades y responsabilidades*
- Actividades de atención al cliente en la prestación de servicios en línea en vivo
- Proporciona soporte básico de lecciones para instructores y estudiantes en línea en vivo
- Mantiene relaciones positivas con el cliente y asegura la satisfacción del cliente.
- Realiza orientaciones de la primera lección
- Programa lecciones para clientes e instructores
- Fomenta las reinscripciones de los clientes

**Horario laboral**:
De lunes a viernes de 7:30 a. m. a 3:30 p. m., hora del este de Estados Unidos

Y un día (sábado o domingo) al mes de 11:30 a.m. a 7:30 p.m. ET. de Estados Unidos

**Ofrecemos**:
Modalidad 100% Home Office

Sueldo Mensual $ 15,000.00 pesos brutos

Prestaciones de Ley y Superiores:
Vales Despensa

22 días de Aguinaldo

14 días de Vacaciones

Apoyo Home Office $400 pesos mensuales

Apoyo de Equipo $150 pesos mensuales (Se requiere contar con equipo propio)

Beca al 100% para estudiar idioma extensivo a familiares, adquiriendo contrato indeterminado y con 6 meses de antigüedad.

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Sueldo: $15,000.00 al mes

Horario:

- Incluye fines de semana
- Lunes a viernes

Prestaciones:

- Opción a contrato indefinido
- Trabajo desde casa
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa

Escolaridad:

- Licenciatura trunca o en curso (Deseable)

Experiência:

- Salesforce: 1 año (Obligatorio)
- Customer Service Representative: 2 años (Obligatorio)

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo remoto



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