Associate Training Specialist
hace 2 semanas
We're looking for an Associate Training Specialist to deliver product training to Hootsuite's Enterprise customers in a large group, web-based format. This is an exciting opportunity to help us grow and scale our group training initiatives. As a member of our Professional Services team, you will be a product expert and customer advocate, delivering value to customers by enabling them on our product through the implementation phase, ensuring they are confident in using Hootsuite's tools. NOTE: This is not a Learning & Development position. This role supports customer-facing training.
**WHAT YOU'LL DO**:
- Deliver live web-based, standardized training sessions in a group format (i.e. multiple customers/multiple organizations attend the same session) across our Hootsuite product portfolio
- Ensure that the content presented is understood and respond to questions as required throughout the group training session
- Support the development and maintenance of training materials designed for a web-based group training format, including agendas, presentations, and takeaway materials
- Maintain the live group training calendar across multiple products
- Provide support for Customer Success and Professional Services teams regarding training, logistics, and updates to the training component of the project plan
- Perform other related duties as assigned
**WHAT YOU'LL NEED**:
- Relevant experience delivering training, preferably in the technology (SaaS) industry, or other relevant experience
- Clear and organized presentation techniques, both in person and via web; proven ability to train or teach others, particularly a technology solution
- Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
- Tech Savvy: Ability to quickly learn new technologies and explain software features and social media concepts to customers in a simple, succinct manner
- Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
- Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
- Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished
- Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
**WHO YOU ARE**:
- Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
- Curious. You are always learning and seeking ways to make things better.
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
In all we do, our six guiding principles light the way:
**Step Up**: Show the world what it looks like to live and work by these guiding principles. #StepUp
**One Team**:Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
**Customer Obsessed**:Focus relentlessly on helping our customers succeed. #CustomerObsessed
**Go Fast, Be Agile**:Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
**Play to Win**:Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
**Neighbours & Allies**:Give back to our communities and be an ally. #SocialForGood #Allies
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