Customer Support Engineer

hace 3 días


Nuevo León, México GE Digital A tiempo completo

**Essential Responsibilities**:
**In this role, you will**:

- Research and troubleshoot issues involving all aspects of the GE Digital solutions, including but not limited to user interface, network and communication connectivity and performance, Cloud and on
- premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems such as ERP, PLM and Quality.
- Troubleshoot and identify product problems for presentation to engineering or Cloud infrastructure teams for resolution or disseminates appropriate information necessary to correct configuration issues.
- Uses advanced troubleshooting techniques, clinical knowledge and/or programming skills to make needed modifications to customer database to ensure information integrity for the customer
- Uses advanced troubleshooting techniques, clinical expertise/knowledge and/or programming skills to analyze and resolve customer issues as assigned in compliance with the standard turn-around time or project milestones
- Understands and follows corporate, divisional and departmental standards
- Adheres to and advances the use of GEHC coding conventions, debugging techniques, tools, and documentation. Expert in the use of a wide range of debugging techniques
- Assists in conducting business evaluations and document findings in the agreed upon turn-around times
- Serve as an escalation point within the team to increase knowledge and decrease escalations
- Acts as a resource, coach, and mentor as applicable, including serving as a functional resource to staff and customers
- Identify knowledge gaps and trends to develop training and build the skills of fellow engineers
- Specifies, sets up, codes, and processes complex conversion and interfaces for assigned clients as applicable - meeting all project plan dates set
- Displays in-depth knowledge to support multiple products or suites with little or no assistance, while maintaining a high level of quality and following all GEHC department standards
- May write or contribute user/technical documentation and case notes
- Meets with customers as necessary, analyzes their needs, and provides insight into products and their functionality
- May be required to work overtime, on-call, weekends, and holidays
- Identify and report any personal quality or compliance concerns immediately to the Quality Organization
- Ensure timely dispatch closure
- Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe
- Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
- Flexibility to provide onsite support, as needed
- Provides advanced customer support in 24x7 environment
- Team Supervisor will be responsible for achieving all defined goals and milestones assigned, while spending up to 50% on the below responsibilities:

- Work with the team to monitor goals in support of departmental and corporate strategies, services requests queue management, reporting analysis (service response rate, team/individual stats, NPS/Medallia, staffing, overall performance)
- Day-to-day service performance monitoring and reviews (regular checks of aging cases, analyzing reports, review customer feedback, provide direct feedback to improve individual performance), schedule management
- Training (assessments, training plan development, coordination, follow-up)
- Mentoring/coaching (OJT, engaging technical resources, identifying and communicating opportunities/improvements, deliver recognition)
- Process documentation/maintenance and communication
- Remove team roadblocks through creative problem solving, negotiating with others or mediating conflicts. Calls upon others to help solve some organizational roadblocks, as appropriate
- Develop a close working relationship with the relevant regional Service Leaders to ensure consistent Service Delivery customer issue resolution, support the Regions and/or Products in Service Delivery and Service Productivity improvement
- Follows/establishes external escalation path and effectively diffuse customer conflicts and bring to resolution
- May be required to work overtime, on-call or weekends

**Basic Qualifications**:

- Bachelor’s Degree in Computer Science, IT or related field or a Clinical degree with minimum of 3 years technical or clinical working experience or Associates Degree and 5 years of technical and/or clinical customer support experience or High School Diploma/GED and High School and 7 years of customer support experience.
- GE Leadership Program Graduates will get credit towards relevant work experience, commensurate to the program they have completed

**Desired Characteristics**:

- Ability to work independently with minimum direction
- Effective communication skills. Demonstrated ability to effectively interface with cro



  • Nuevo León, México Malvern Panalytical Ltd A tiempo completo

    Why choose us? When you make the invisible visible, the impossible is possible. - Our analytical systems and services help our customers to create a better world. Through chemical, physical and structural analysis of materials, they improve everything from the energies that power us and the materials we build with, to the medicines that cure us and the foods...

  • Mechanical Engineer

    hace 2 días


    Nuevo León, México Coleman Powersports A tiempo completo

    We are looking for a Mechanical Engineer for providing technical support on power sports vehicles (ATVs, GoKarts, Drift Bikes, etc.) The main tasks are: - Supporting customer service agents on technical troubleshooting (at the office or chat) - Develop training material based on most frequent scenarios and new products We offer: - Salary according to...

  • Quality Staff Engineer

    hace 2 semanas


    Nuevo León, México Kohler A tiempo completo

    Location**:Onsite / Juárez, Nuevo León, MX.** **Opportunity Kohler Faucets** **Basic Function** Under the general direction of Senior Manager of Quality Engineering for Faucets/Metals/Vikrell (FMV), this engineer's main objective is to successfully support New Product Development (NPD) within the primary scope of the Faucets business. Specifically,...


  • Nuevo León, México GE Digital A tiempo completo

    **Job Description Summary**: We are looking for people that like to get things done and have strong troubleshooting skills. This role is customer facing as you will speak with engineers working on customer locations across the globe in various industries like energy (hydro, nuclear, solar), aeronautics, automotive, manufacturing, etc. As a Support...


  • Nuevo Progreso, Tamaulipas, México Interpretia A tiempo completo

    Job Description">We are seeking a highly skilled Multilingual Customer Support Specialist to join our team at Interpretia. In this role, you will be handling various types of calls, including but not limited to: emergency services, accident reports, insurance claims and government program interviews.">Key Responsibilities:">">Provide exceptional customer...

  • Quality Engineer

    hace 4 días


    Nuevo León, México Acuity Brands A tiempo completo

    **Ilumina el camino** Acuity Brands (NYSE: AYI) está transformando la industria de la iluminación. Nos enorgullecemos de nuestros 12.000 empleados y se enorgullecen de trabajar con los mejores de la industria. Unirse a un equipo comprometido a iluminar el camino a un mundo más brillante, conectado y productivo. Individualmente somos talentosos, pero...


  • Nuevo León, México GXO Logistics A tiempo completo

    **Logistics at full potential** As a Customer Service Officer you process orders, dealing with tickets, chat function support, prepares correspondence, and fulfils customer needs to ensure customer satisfaction. Research and analyses customer enquiries and complaints received by management. This role will be covering 2 sites but based at our site in...

  • Field Service Engineer

    hace 7 meses


    Nuevo León, México Veolia A tiempo completo

    **Role Summary/Purpose** The Field Service Engineer CMS NETHERLANDS is a professional service provider all kind of industries but not in the hydrocarbon and petrochemical industry, focusing on chemical water treatments. She or he provides on-site services at our major accounts in the assigned geographic area (North-West of the country). **What are the...

  • Application Engineer

    hace 2 meses


    Nuevo León, México Moog Inc. A tiempo completo

    Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work. Job Title: Application...


  • nuevo león, México - A tiempo completo

    Emerson, a global leader in automation technology and software, is currently seeking a highly motivated Senior Sales Engineer with experience in private and power generation industries in the Monterrey, Nuevo León, Coahuila and Tamaulipas area to join our team; as well as take advantage of the performance of companies due to the benefits brought by...

  • Field Service Engineer

    hace 3 meses


    Nuevo León, México Malvern Panalytical Ltd A tiempo completo

    When you join us at Malvern Panalytical, you’ll be part of a smart, driven team that shares your passion for exploration and discovery. With customers playing important roles in today’s global discoveries, we continue to invest in R&D and give our people the resources and tools to create significant contributions to the world. Do you want to be part of a...


  • Nuevo León, México Kahnem A tiempo completo

    **About Kahnem**: Kahnem helps organizations make better hiring decisions. We are trusted by clients who want to recruit and hire top talent for high-impact roles. We partner with high-growth startups, global companies, and industry leaders hiring across North America and LATAM. **About the position**: Kahnem is partnering with a high-growth startup in the...


  • Nuevo León, México Celestica A tiempo completo

    Performs tasks such as, but not limited to, the following: - Review inspection method, sampling plan in the Quality Instruction/Quality Plan and feedback Quality Engineer as necessary. - Lead Incoming inspection Perssonel and Activities - Review and drive Defectivie material found into the orduction line or Incmoing Inspection from Suppliers. - Drive...


  • nuevo león, México Nozomi Networks A tiempo completo

    Nozomi Networks Nozomi Networks keeps operational technology cyber resilient with OT network and endpoint visibility, threat detection, and AI-powered analysis.Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT Cybersecurity. We have hundreds of customers in more than 30 countries and we’re just scratching the surface. As...


  • nuevo león, México Emerson A tiempo completo

    Job Description Emerson, a global leader in automation technology and software, is currently seeking a highly motivated Senior Sales Engineer with experience in private and power generation industries in the Monterrey, Nuevo León, Coahuila and Tamaulipas area to join our team. This role will take advantage of the performance of companies due to the...


  • nuevo león, México oilandgas.org.uk A tiempo completo

    Emerson, a global leader in automation technology and software, is currently seeking a highly motivated Senior Sales Engineer with experience in private and power generation industries in the Monterrey, Nuevo León, Coahuila and Tamaulipas area to join our team; as well as take advantage of the performance of companies due to the benefits brought by...

  • Sales Support

    hace 7 meses


    Nuevo, México TD SYNNEX A tiempo completo

    Provides entry-level first call response for solutions pricing and quoting of simple solutions requests for customers within assigned territory or is accountable for territory focused relationship based customer transactions in support of a large group with more complex solutions. Accountable for opportunity forecasting and pipeline management for the same...


  • nuevo león, México Lenovo A tiempo completo

    We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest...

  • Sr. Quality Engineer

    hace 2 meses


    nuevo león, México Acuity Brands A tiempo completo

    Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta.Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...


  • nuevo león, México COPELAND Corporation A tiempo completo

    Emerson, a global leader in automation technology and software, is currently seeking a highly motivated Senior Sales Engineer with experience in private and power generation industries in the Monterrey, Nuevo León, Coahuila and Tamaulipas area to join our team; as well as take advantage of the performance of companies due to the benefits brought by...