Customer Support Engineer

hace 3 días


Nuevo León, México Malvern Panalytical Ltd A tiempo completo

Why choose us?
When you make the invisible visible, the impossible is possible.
- Our analytical systems and services help our customers to create a better world. Through chemical, physical and structural analysis of materials, they improve everything from the energies that power us and the materials we build with, to the medicines that cure us and the foods we enjoy. We partner with many of the world’s biggest companies, universities and research organizations. They value us not only for the power of our solutions, but also for the depth of our expertise, collaboration and integrity.
- With over 2200 employees, we serve the world, and we are part of Spectris plc, the world-leading precision measurements group.
- Malvern Panalytical. We’re big on small.

SPECIFIC DUTIES & RESPONSIBILITIES: include the following. Other duties may be assigned.- Repair and maintenance of analytical instrumentation- Perform installation of equipment from delivery to sign-off- Respond to customer by telephone within 4 hours to evaluate problem- Perform preventative maintenance per maintenance schedule- Inform appropriate personnel on all problems using escalation procedure- Maintain manuals- Submit electronic paperwork timely and accurately- Maintain excellent communication with Service Manager on all matters- Process parts return and repair in accordance with all policies and guidelines- Keep customers well informed on any open issues- Manage direct account responsibility with mínimal supervision- Assist in different areas within the District- Perform all the above duties in accordance with applicable ISO9000 directives and company policy

IMPACT:
- Major impact on customer satisfaction.- Growth and profitability of preventive and corrective maintenance plans.- Maintains and build upon the professional image of Malvern Panalytical.

REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE:
Entry Qualifications

Bachelor of Science (B.S.) or higher; five years related experience and/or training; or equivalent combination of education and experience. Preferred backgrounds are in general Chemistry, Physics, Mechanical and/or Chemical Engineering.

Strong communications skills - written, oral and presentation.

Valid driver’s license.

Skills & Experience

Ability to travel up to 80% of the time, both domestically and internationally.

Ability to lift up to 50 lbs

Ability to understand customer needs and how to handle them

Additionally, the employee must have 80% of English language in order to converse via oral and/or writing with other global coworkers attend to international meetings and understand the internal systems.

CORE COMPETENCIES:
- Communication- Cooperation and Team working- Adaptability- Expertise and Professionalism- Problem Solving/ Analysis



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