Retail Ops Mx Specialist

hace 2 meses

Mérida Yuc, México DiDi Global A tiempo completo

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
The Specialist Role is the bridge that connects satellite operations with DiDi management team.. This position fosters operational excellence by ensuring Driver Center operate smoothly and meet performance and experience targets. This position is key to drive DiDi´s principles and permeate our culture in DiDi satellite locations.

Role Responsibilities:

- The supervision of driver centers, providing customer support in escalated situations and manage the overall workflow of a workplace.
- Acting as the liaison between the operation and different business lines.
- Raising alerts in case of unforeseen events / crisis / government visits.
- Ensuring that DCs are always clean, organised and visually appealing.
- Hosting VoC / info sessions, focus groups and market intel activities that generates valuable insights to the business and key stakeholders.
- Managing data collection for the updating dashboards.
- Conducting deep dive analysis to understand the reasons of underperforming metrics - Quality Controls

Role Qualifications:
Years of experience:

- 2 years previous work experience in retail, BPO operations, customer service, sales.

Main Skills:

- Communication: Strong verbal and written communication skills for effectively interacting with customers, team members, and other departments.
- Problem-Solving: Excellent problem-solving abilities to quickly and efficiently address End User issues and team challenges.
- Customer-focused approach and ability to work well under pressure.
- Excellent analytical capabilities to create and analyse reports and KPIs
- Strong sales abilities
- Entrepreneurial mindset
- Adaptability: Flexibility to adapt to changing circumstances, customer needs, and new technologies.

Preferred Industries Experience:

- Experience working in a retail environment, preferably in customer services positions (SME)

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

**_

  • Retail Operations Specialist

    hace 1 mes

    Mérida, Yucatán, México Didi Global A tiempo completo

    **Company Overview:**DiDi Global Inc. is the world's leading mobility technology company, offering a wide range of app-based services across Asia-Pacific, Latin America, and Africa. Its services include ride-hailing, taxi-hailing, chauffeur services, hitch services, and other forms of shared mobility, as well as auto solutions, food delivery, intra-city...

  • Sales Expansion Specialist

    hace 3 semanas

    Mérida, Yucatán, México Tesla A tiempo completo

    Tesla participates in the E-Verify ProgramWhat to ExpectThe Sales Expansion Specialist will report to the Sales Manager.As a Tesla Sales Expansion Specialist, you will be responsible for introducing our products to buyers and influencers and growing the sales footprint of our current and future products in the market. The Sales Expansion Specialist will...

  • Gerente Boutique Lima Limón, Lider en Ventas de Artículos Especiales

    hace 3 días

    Mérida, Yucatán, México Shoes Mx A tiempo completo

    Descripción del Puesto:En Shoes Mx buscamos a un profesional experimentado para ocupar el cargo de gerente boutique. El candidato ideal será responsable de la supervisión y dirección de los operarios en una tienda especializada en productos de alta calidad.">">Nuestros clientes:">Somos una empresa que valoriza la atención al cliente y ofrecemos...

  • Gerente Boutique Comercial

    hace 4 semanas

    Mérida, Yucatán, México Shoes Mx A tiempo completo

    En Shoes Mx, estamos buscando a un Gerente de tienda excepcional que se sienta cómodo trabajando en una variedad de horarios, incluyendo fines de semana.Tareas clave:Gestionar y optimizar la gestión diaria del almacénFomentar el compromiso con los clientes y mejorar su experienciaLiderar al equipo para lograr los objetivos comercialesEstructura de...

  • Lead Marketing Specialist

    hace 3 meses

    Mérida, Yuc., México Expertise Consultores MX A tiempo completo

    Objetivo del Puesto**:Conseguir el mayor número posible de leads de calidad.** Diseñar e implementar estrategias de creación de contenidos o acciones promocionales que generen gran volumen de contactos de calidad de interés para la empresa. Además, se ocupan de coordinar las fases y estadios de implementación de esta estrategia o campaña y de...

  • Environmental Compliance Specialist

    hace 1 mes

    Mérida, Yucatán, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe're looking for a skilled Environmental Compliance Specialist to join our team at Servicios Comerciales Amazon Mexico S. de R.L. de C.V. in Mexico. As an Environmental Compliance Specialist, you will play a key role in ensuring our operations adhere to local, state, and federal environmental regulations and Amazon's policy.Responsibilities-...

  • Delivery Operations Specialist

    hace 4 semanas

    Mérida, Yucatán, México Ntt Data, Inc. A tiempo completo

    We are currently seeking a Delivery Operations Specialist to join our team in Merida, Yucatán (MX-YUC), Mexico. The successful candidate will support the broader delivery management initiatives by performing specific delivery activities, coordinating technical and process documentation, and directly assisting clients in identifying issues/obstacles and...

  • Ib /ob Area Manager

    hace 3 meses

    Mérida, Yuc., México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    1+ Years of experience as people Manager - 3+ Years of General Experience - English Skills (B2+) - Bachelor's degree or equivalent - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an entry-level manager. We promise...

  • Key Account Specialist

    hace 3 semanas

    Mérida, México Red Bull A tiempo completo

    Red Bull Sales teams are all about making sure that whenever consumers want a Red Bull can, it is always close at hand regardless of where they stand across the globe. They do this via our two channel-oriented sales teams: Off Premise and On Premise. The Key Account Specialist will be responsible for developing and managing sales strategies and POS...

  • Head of Strategic Account Services MX, Amazon Mexico

    hace 1 mes

    mérida, México GatedTalent - Connecting Top Executive Search Firms And Executives A tiempo completo

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description Amazon Marketplace is seeking a Senior Sales Leader to define the strategy and execute tactical plans to grow the Strategic Account Services in MX. This individual...

  • Sr. Brand Marketing Manager, MX Mass

    hace 4 semanas

    mérida, México Amazon A tiempo completo

    DescriptionAmazon.MX is seeking an innovative and experienced leader to join the Brand, Deals & Events team with responsibility for managing top-of-the-funnel Retail & Prime brand campaign strategy and execution. The position is responsible for Cross-channel (XCM) brand strategy, which includes campaign management, sponsorship execution, and media mix...

  • Vendedor Senior de Ventas al Mayoreo en Mérida

    hace 4 semanas

    Mérida, Yucatán, México Prada Mx A tiempo completo

    Descripción del PuestoSomos una empresa líder en la industria retail y estamos buscando un profesional motivado para ocupar el puesto de Vendedor Senior de Ventas al Mayoreo en nuestra sucursal de Mérida.Responsabilidades PrincipalesVenta y atención a clientes personalizada, con el fin de aumentar las ventas y mejorar la satisfacción del...

  • Labor Relations Specialist

    hace 4 semanas

    Mérida, Yucatán, México Kontoor Brands A tiempo completo

    Overview:Kontoor Brands, Inc. is a leading global apparel company with owned manufacturing facilities in Mexico and Nicaragua, as well as over 140 retail stores across the globe.We are seeking a Labor Relations Specialist to join our team in maintaining and promoting a positive work environment, ensuring all employees adhere to company policies, values,...

  • Amazon | Area Shift Manager, Last Mile Operations | mérida

    hace 2 semanas

    mérida, México Amazon A tiempo completo

    Description When you join Amazon as an Area Shift Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your...