Retail Operations Specialist

hace 2 meses


Mérida, Yucatán, México Didi Global A tiempo completo

**Company Overview:**

DiDi Global Inc. is the world's leading mobility technology company, offering a wide range of app-based services across Asia-Pacific, Latin America, and Africa. Its services include ride-hailing, taxi-hailing, chauffeur services, hitch services, and other forms of shared mobility, as well as auto solutions, food delivery, intra-city freight, and financial services.

**Role Overview:**

The Specialist Role is a critical bridge that connects satellite operations with DiDi's management team. This position fosters operational excellence by ensuring Driver Centers operate smoothly and meet performance and experience targets.

Key Responsibilities:

  • Supervise driver centers and provide customer support in escalated situations.
  • Manage the overall workflow of a workplace.
  • Act as a liaison between operations and different business lines.
  • Raise alerts in case of unforeseen events, crisis, or government visits.
  • Ensure driver centers are clean, organized, and visually appealing.
  • Host VoC/info sessions, focus groups, and market intel activities to generate valuable insights.
  • Manage data collection for updating dashboards.
  • Conduct deep-dive analysis to understand underperforming metrics and quality controls.

Requirements:

  • 2+ years of experience in retail, BPO operations, customer service, or sales.
  • Strong verbal and written communication skills.
  • Excellent problem-solving abilities.
  • Customer-focused approach and ability to work well under pressure.
  • Excellent analytical capabilities.
  • Strong sales abilities.
  • Entrepreneurial mindset.
  • Adaptability and flexibility.


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