Retail Operations Specialist
hace 2 meses
**Company Overview:**
DiDi Global Inc. is the world's leading mobility technology company, offering a wide range of app-based services across Asia-Pacific, Latin America, and Africa. Its services include ride-hailing, taxi-hailing, chauffeur services, hitch services, and other forms of shared mobility, as well as auto solutions, food delivery, intra-city freight, and financial services.
**Role Overview:**
The Specialist Role is a critical bridge that connects satellite operations with DiDi's management team. This position fosters operational excellence by ensuring Driver Centers operate smoothly and meet performance and experience targets.
Key Responsibilities:
- Supervise driver centers and provide customer support in escalated situations.
- Manage the overall workflow of a workplace.
- Act as a liaison between operations and different business lines.
- Raise alerts in case of unforeseen events, crisis, or government visits.
- Ensure driver centers are clean, organized, and visually appealing.
- Host VoC/info sessions, focus groups, and market intel activities to generate valuable insights.
- Manage data collection for updating dashboards.
- Conduct deep-dive analysis to understand underperforming metrics and quality controls.
Requirements:
- 2+ years of experience in retail, BPO operations, customer service, or sales.
- Strong verbal and written communication skills.
- Excellent problem-solving abilities.
- Customer-focused approach and ability to work well under pressure.
- Excellent analytical capabilities.
- Strong sales abilities.
- Entrepreneurial mindset.
- Adaptability and flexibility.
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