Escalation Oversight Coordinator

hace 6 meses

Ciudad de México Citi A tiempo completo

**Job Purpose**:
The role implies collaborating in design, implement and oversee a sustainable Citibanamex-wide Escalation Oversight and Reporting process and tool to promote and further support timely identification of breaches, adequate escalation documentation (driving accuracy and completeness), effective risk mitigation, assess relevant information and design analytical and Executive Management reporting suite to support risk monitoring and timely decision making.

Reporting to the _LF_ _Enterprise Risk Management Framework _Head. The role is responsible driving a number of key initiatives to strengthen the control environment focusing on Escalation Oversight and the compliance of internal requirements related to the internal controls, including, among others, participation in the issuing and updating of the Internal Control System Objectives and Guidelines, tools, standards and process, coordinating deliveries.

The role requires working closely with Business / Functions Heads, global key stakeholders s, OGC, In-Business Control Officers (IBCOs), In-Function Control Officers (IFCOs), ICRM and ORM.

**Job Background/context**:
The _Enterprise Risk Management Framework Unit_, provides strategic leadership, interaction and coordination with the lines of defense to view a strong ICS trough implementation and monitoring of establishment of governance frameworks, standards, procedures and mechanisms that support Internal Control System (ICS) and enhance the control environment to comply with key regulatory and corporate requirements:

- Providing leadership and direction to strengthen governance control activities and on-going programs, including issuance of operating guidelines, continuous support, advisory and education, and developing digital solutions to enable enhanced execution.
- Supporting the Business’s responsibility to understand the ICS Framework to enhance their control environment and mitigate escalation events associated to their business processes.
- Anticipating Emerging Escalation Events to Build innovative data-driven solutions to anticipate, identify and mitigate emerging events.

**Key responsibilities**:

- Support in the design and implementation of Escalation Framework for Legacy Franchises (LF)
- Design and Implement and oversee a sustainable Citibanamex-wide Escalation Oversight and Reporting process and tool to promote and further support timely identification of breaches, adequate escalation and effective risk mitigation.
- Accountable for annual review and update of Procedures as well a process flows and tool functionality design.
- Define and establish a Quality Assurance process to drive accuracy and completeness of the escalation records in the tool, and to ensure that defined escalation process is properly followed.
- Establish a continuous coordination and interaction model with the Corporate Governance Unit to ensure relevant escalations to Governance Bodies and duly captured and documented in the tool.
- Assess relevant information and design analytical and Executive Management reporting suite to support risk monitoring and timely decision making.
- Define training and communication strategy related to Escalation Procedures & Tool. Provide advisory and support regarding Escalation Procedure, LF Escalation Framework and Tool.
- Interacts continuously with global Risk and Control teams (Central Escalation Team), Business Heads, OGC, IFCOS, IBCOs, ICRM, ORM, IRM and other control supporting control functions.
- Makes sure to have updated the related processes in the MCA Entity.
- Participates in Key Strategic Reviews, other initiatives and projects.

**Development Value**:

- The role involves close coordination and interaction with global Risk and Control teams (Central Escalation Team), Business / Functions Heads, IBCOs / IFCOS, ICRM, ORM, IRM, global key stakeholders and other control and support functions.

**Job Specification**

**Knowledge/Experience**:

- Bachelor´s degree (Post-Graduate desirable) with 5 to 8 years of experience in related functions
- At least 3+ years of experience in successfully managing Risk and Control-related programs (full project lifecycle, from conception over rollout and ongoing support), and processes
- Financial services industry experience required
- Relevant Risk and control knowledge is required
- Managerial experience
- Financial and/or management reporting experience
- Strong knowledge of MS Office.

**Skills**:

- Strategic and goal-oriented thinker
- Action-oriented, entrepreneurial, flexible, and innovative approach to operational management
- Passion, humility, integrity, positive attitude, mission-driven, and self-directed
- Excellent influencing, facilitation, and partnering skills with key stakeholders and Senior Management
- Strong interpersonal skills - including teamwork and organisational skills
- Analytical, flexible, team-oriented, with excellent interpersonal, communication, and follow-up skills
- Strong attention to

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