Client Advisor
hace 3 semanas
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.**JOB PURPOSE**
- The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success.- Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.- As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.**RESPONSIBILITIES**
- SERVICE AND SALES- Meet and exceed individual and store sales and other commercial KPIs- Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction- Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling- Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.- Be efficient in following-up and delivering after-sales services to our clients- Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required- Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines- Foster team work and a positive work climate- CLIENT ENGAGEMENT- Build meaningful relationships with Clients- Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.- Capture new luxury clients to grow the individual and store client book with a commercial objective mindset- Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests**PERSONAL PROFILE**
- A proven track record in delivering sales and exceeding targets- Previous experience in Clientelling- A strong interest in fashion, art and culture- Strong product knowledge and good understanding of store retail operations- Understanding of competitor products- Experience in working as part of a team- Fluent in local language; English proficiency is desirable- Other language knowledge is desirable- Demonstrates Confidence, Curiosity, Conviction, and Care- Enjoys being part of a team- Energetic, Pro-active and self-motivated- Detail-oriented and creative with a passion for selling- Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels- Results driven and commercial mindset- Flexible, collaborative and adaptable approach to work**MEASURES OF SUCCESS**
- Individual sales performance and KPI’s (Appointments, UPT, ATV & AUR)- Service targets (Guest Experience, Net promoter score)- New client acquisition (conversion and retention)- Number of appointments held on a monthly basis
-
Client Advisor Masaryk
hace 2 días
MEXICO CITY TIFFANY & CO A tiempo completoCLIENT ADVISOR Descripción General: Esperamos que nuestros empleados brinden la Experiencia Tiffany a cada cliente, y Tiffany se compromete a crear una organización que reconozca y recompense la excelencia en servicio para cumplir esta promesa. Para nosotros, es un sueño estar asociados con una empresa que siempre esté alineada con la artesanía...
-
Client Advisor Artz
hace 1 mes
MEXICO CITY TIFFANY & CO A tiempo completoDescripción General: Esperamos que nuestros empleados brinden la Experiencia Tiffany a cada cliente, y Tiffany se compromete a crear una organización que reconozca y recompense la excelencia en servicio para cumplir esta promesa. Para nosotros, es un sueño estar asociados con una empresa que siempre esté alineada con la artesanía exquisita, el diseño...
-
Client Advisor Sur Cdmx
hace 1 mes
MEXICO CITY TIFFANY & CO A tiempo completoDescripción General Esperamos que nuestros empleados brinden la Experiencia Tiffany a cada cliente, y Tiffany se compromete a crear una organización que reconozca y recompense la excelencia en servicio para cumplir esta promesa. Para nosotros, es un sueño estar asociados con una empresa que siempre esté alineada con la artesanía exquisita, el diseño...
-
Client Advisor D&G
hace 1 mes
Mexico City Dolce & Gabbana A tiempo completoAbout This Job We are currently seeking an exceptional Client Advisor to join our Monterrey's Team for the DG Logo A solid proven track record within a similar role in luxury or premium retail is advantageous however not a must. Key Responsibilities · Ensure the achievement of the sales goals, enhancing and developing the business. · Build...
-
Client Advisor Satélite
hace 3 semanas
Mexico City Dolce & Gabbana A tiempo completoPerfil: Mínimo de 2/3 años de experiencia en ventas, preferiblemente en retail Gran entendimiento del servicio al cliente Excepcional técnica de ventas y habilidades de relación y comunicación Habilidades organizativas y saber priorizar Dinámico Orientado al detalle Objetivo: Vender el producto ofreciendo un excelente servicio al...
-
Virtual Pharmacy Advisor
hace 3 días
Mexico City Viatris A tiempo completoViatris Healthcare México S. de R.L. de C.V At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access – Providing high quality trusted...
-
Client Advisor Sur Cdmx
hace 3 semanas
MEXICO CITY TIFFANY & CO A tiempo completoPoste JOB DESCRIPTION Descripción General Esperamos que nuestros empleados brinden la Experiencia Tiffany a cada cliente, y Tiffany se compromete a crear una organización que reconozca y recompense la excelencia en servicio para cumplir esta promesa. Para nosotros, es un sueño estar asociados con una empresa que siempre esté alineada con la...
-
Associate Consultant, Patient Centered Solutions
hace 3 días
Mexico City IQVIA A tiempo completoJob Overview Provides high quality, timely development and on-time input to client solutions for the pharmaceutical and related industries. Assignments typically require basic analysis and problem solving. Essential Functions • Contributes to internal brainstorming sessions to develop project methodology and recommendations. • Conducts independent...
-
Accounts Payable Specialist
hace 2 semanas
Mexico City HeadQuarters A tiempo completoAs an Accounts Payable Associate, you will be keeping track of payments and performing bookkeeping tasks for both external and internal accounts. The tasks you will be given have a standardized order and are performed either on a daily, weekly or monthly basis. You will communicate with an expert team of accountants and managers, as well as resolving any...
-
Customer Success Manager
hace 1 mes
Mexico City Altair Engineering A tiempo completoJob Summary: We are currently looking for Customer Success Manager in the Mexico Region. You will collaborate closely with the Customer Success Team, Technical Support & Services Teams, Sales Force/Operations Team, and Account Managers & Sales Channel Teams. This individual will need to have a broad understanding of the data analytics landscape and...
-
Sales Manager
hace 2 semanas
Mexico City The Nielsen Company A tiempo completoAt Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big,...
-
Ejecutivo Comercial Analítica
hace 2 semanas
Mexico City Micro Focus Latinoamérica A tiempo completoAs a Key Account Manager specializing in our analytics and AI portfolio, you will be instrumental in driving revenue growth and building strong client relationships. You will leverage your expertise in data analytics and AI technologies to identify opportunities, develop customized solutions, and exceed sales targets. This is an exciting opportunity to join...
-
Account Development Manager
hace 1 mes
Mexico City NielsenIQ A tiempo completoJob Description About this Job We are looking for an Account Development Manager to join our BASES Sales Team. Imagine working closely with the world’s biggest consumer packaged goods manufacturers for categories such as personal care, home care, foods and beverages, alcohol, pharma etc. and help them better understand consumer’s dynamics,...
-
HR Generalist Group Mgr
hace 3 días
Mexico City Citi A tiempo completoThe Human Resources (HR) Generalist Group Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to drive the delivery of day-to-day HR support in coordination with the Human Resources team.The overall objective of this role is to ensure the seamless delivery of HR...
-
IT Continuous Improvement Leader
hace 4 semanas
Mexico City Citi A tiempo completoThe IT Project Tech Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the...
-
Regional Finance Coordinator
hace 3 semanas
Mexico City JLL A tiempo completoWe are currently seeking a dynamic individual for the role of REGIONAL FINANCE COORDINATOR to join our team, working full-time hybrid and in charge of 6 Latin American countries. Responsibilities: Maintain financial and work management systems with a high degree of data integrity to ensure sound management decisions can be made through standardized...
-
SMB Customer Success Manager
hace 1 mes
Mexico City Tiger Text A tiempo completotransforming the way clinical care teams work and communicate.The Customer Success Manager (CSM) is a pivotal role focused on maximizing customer value and success through TigerConnect’s clinical collaboration platform. This role is designed for a proactive, strategic thinker who excels in building strong customer relationships and guiding clients through...
-
ETRM Business Analyst
hace 3 semanas
Mexico City Publicis Sapient A tiempo completoJob Description As a Product Manager at Publicis Sapient, you act as your client’s trusted advisor in leading the overall vision, strategy, roadmap, and prioritization for a specific digital product or products within an engagement. You will collaborate with clients undertaking major Digital Business Transformation (DBT) engagements to understand...
-
Customer Success Manager in MX
hace 3 semanas
Mexico City Lenovo A tiempo completoDescription and Requirements We are looking for a smart, enthusiastic, and motivated individual to join us at ground 0 as we launch a new business offering. As part of the Lenovo Customer Success team, you will own our customer relationships, our Customer’s realization of Lenovo’s value proposition and ultimately enable an effortless experience....
-
Product Operations | Customer Experience
hace 7 días
Mexico City Nubank A tiempo completoAbout Us Nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services. We are one of the worlds largest digital banking platforms, serving millions of customers across Brazil, Mexico, and Colombia. our institutional page Our Product Operations Team At Nu, many things are done...