Cloud Service Reliability Engineer

hace 1 mes


Federal, México Thales A tiempo completo

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

As a **Cloud Service Reliability Engineer**, you will drive the execution and evolution of our Cloud Service Quality (CSQ) framework with a
strong emphasis on service reliability, Cloud operations, and best-in-class customer experience. Your role involves implementing Cloud
Service Quality program components across all CPL Cloud SaaS products, collaborating with cross-functional teams to understand and
evaluate Cloud Service risks, monitor reliability standards, and measure service performance.
**Key Responsibilities**:

- Service Reliability: Implement Cloud Service Quality program components to provide an objective and measurable

assessment of cloud service health, as well as to identify best practices to improve operational excellence.
- Incident Management: Lead post-incident analysis to continuously improve the reliability and quality of Cloud services by

conducting root cause analysis, implementing corrective and preventative actions for incidents affecting service performance,
and ensuring mínimal service disruption during outages.
- Data Analytics and KPIs/Metrics: Develop, maintain, and conduct data analytics by defining and implement insightful business

metrics, key performance indicators (KPIs) and dashboards using PowerBI. Monitor KPIs for service resiliency (SLA, Mean
Time, Root Cause) and service delivery to inform strategic decisions and drive improvements, including analyzing operational
data to enhance cloud performance.

SLI/SLO Implementation: Provide expertise to assist teams in identifying and implementing effective Service Level Indicators
(SLIs) and Service Level Objectives (SLOs) to align with business goals and user experience, with a focus on Cloud
operational metrics.
- Managed Supplier Program: Assist in implementing a supplier relationship program for critical cloud service providers, defining

firm metrics/targets for responsiveness, root cause analysis (RCA), prevention, measuring supplier performance, and setting
clear expectations for maintenance and issue resolution, including collaboration with suppliers to enhance operational
reliability.
- Collaboration: Collaborate with cross-functional teams to understand and evaluate cloud service risks, providing

recommendations to enhance resilience and performance.
- Continuous Improvement: Monitor and track progress of continuous improvement actions in both service reliability and Cloud

operational practices, ensuring their effective implementation.
- Reporting: Participate in management meetings and provide quality related updates and insights to the management team.

Secondary Responsibilities:

- Software Quality Support: Contribute to implementing software quality program components and maintaining quality standards

across our software products.
- PowerBI Maintenance: Support the maintenance of PowerBI visualizations and reports related to software quality metrics.

**Qualifications**:

- Bachelor’s degree in computer science, engineering, or a related field.
- Proven experience in Cloud Service reliability engineering or a similar role.
- Knowledge of Cloud platforms (e.g., AWS, Azure, GCP) and understanding of Cloud operations best practices.
- Proficiency in PowerBI, data analytics, scripting or programming.
- Familiarity with QA methodologies, such as DevOps, Scaled Agile, and CI/CD models.
- Excellent problem-solving and communication skill

Education
- Bachelor’s degree (or similar) with a concentration in a discipline that focuses on problem-solving, data-analytics, cloud

service quality, Information Systems, or equivalent experience.
Competencies
- Data-driven decision-making and visualization.
- Microsoft Office Suite: Word, PowerPoint, Excel, PowerBI.


  • Reliability Engineer

    hace 4 meses


    Federal, México BSB-JLL - LaSalle Services, MEX A tiempo completo

    At JLL we have a great commitment to diversity, which is why we promote the inclusion of all people on equal terms; that is, we do not discriminate based on disability, sexual orientation, gender identity, sex, race, ethnic group, religion, and/or physical appearance. **Regional Reliability Engineer** **What this job involves **:Responsible for...


  • Federal, México Thales A tiempo completo

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...


  • distrito federal, México buscojobs Brasil A tiempo completo

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why join TCS? Here at TCS, we believe that people make the difference. That's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...

  • Service Manager

    hace 3 meses


    Federal, México Atos A tiempo completo

    **SERVICE MANAGER**: - Publication Date: Oct 8, 2024- Ref. No: 522030- Location: Mexico, D.F., Distrito Federal, MX, 2300Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in...

  • Staff Engineer

    hace 3 meses


    distrito federal, México Nagarro Inc A tiempo completo

    Full-time Service Region: Mexico Company Description We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be...

  • Service Manager

    hace 4 meses


    Federal, México Atos A tiempo completo

    **SERVICE MANAGER**: - Publication Date: Oct 2, 2024- Ref. No: 521696- Location: Mexico, D.F., Distrito Federal, MX, 2300Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in...


  • distrito federal, México Google A tiempo completo

    Technical Solutions Engineer Associate, AI/ML Apply info_outline Please submit your resume in English - we can only consider applications submitted in this language. Only applications of candidates with Mexican citizenship will be evaluated for this role in compliance with the provisions of Article 7 of the Federal Labor Law. Minimum Qualifications:...

  • Senior MLOps Engineer

    hace 3 meses


    distrito federal, México Tala A tiempo completo

    About Tala Tala is on a mission to unleash the economic power of the Global Majority – the 4 billion people overlooked by existing financial systems. With nearly half a billion dollars raised from equity and debt, we are serving millions of customers across three continents. Tala has been named by theFortuneImpact 20 list,CNBC’s Disruptor 50 five years...


  • distrito federal, México deepsense.ai A tiempo completo

    At deep sense .ai we have 10 years of experience delivering AI advisory and implementation services to large and mid-sized businesses in the United States and Europe. Our team of 120 world-class AI experts has worked on 200+ commercial and R&D projects with companies such as Nielsen, Whirlpool, Janssen, Volkswagen, L’Oréal, Intel, Nvidia, Google, Hitachi,...

  • Cloud Consultant

    hace 3 meses


    distrito federal, México Infor A tiempo completo

    General Information Country: Mexico City: Mexico City Job ID: 42148 Department: Infor Consulting Services Experience Level: ASSOCIATE Employment Status: FULL_TIME Workplace Type: Hybrid Description & Requirements As a Cloud Consultant you will work to recommend innovations and process improvements that will make implementation/delivery cycles more...


  • Federal, México Atos A tiempo completo

    **Machine Learning Engineer**: - Publication Date: Sep 2, 2024- Ref. No: 519928- Location: Mexico, D.F., Distrito Federal, MX, 2300Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading...


  • distrito federal, México Infor Inc. A tiempo completo

    As a Cloud Consultant, you will work to recommend innovations and process improvements that will make implementation/delivery cycles more efficient, resulting in a positive customer experience. A Day in The Life Typically Includes: Analysis of Production Issues and support continuous Operations and delivery pipeline. Proactiveness in responding to customer...


  • distrito federal, México Sgtech A tiempo completo

    Ubicación: Ciudad de Mexico Experiencia requerida: Mínimo 3 años Descripción del Puesto En sg tech , una empresa líder en soluciones tecnológicas y marketing digital, estamos en búsqueda de un Salesforce Marketing Cloud Senior Consultant altamente capacitado y motivado para unirse a nuestro equipo. Este puesto es ideal para profesionales con...


  • distrito federal, México Google Inc. A tiempo completo

    Technical Solutions Engineer Associate, AI/ML Please submit your resume in English - we can only consider applications submitted in this language. Only applications of candidates with Mexican citizenship will be evaluated for this role in compliance with the provisions of Article 7 of the Federal Labor Law. Minimum Qualifications: Bachelor’s degree in...


  • distrito federal, México Google Inc. A tiempo completo

    Mid Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area. Please submit your resume in English - we can only consider applications submitted in this language. Only applications of candidates with Mexican citizenship will be evaluated for this role in compliance with...

  • Aws Engineer

    hace 7 meses


    Federal, México IBM A tiempo completo

    Introduction In this role, you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption...


  • distrito federal, México Datadog A tiempo completo

    As a Partner Manager - Cloud Alliances, you will evangelize Datadog services with our AWS, Microsoft, and GCP Cloud Alliances, manage lead sharing with these partners, and ultimately generate qualified sales pipeline. You will also ensure smooth roll out and operation running of various Cloud Alliance Portals and Programs that relate to Co-Selling. At...


  • Federal, México IBM A tiempo completo

    Introduction In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of...


  • distrito federal, México Infor Inc. A tiempo completo

    As a Cloud Consultant you will work to recommend innovations and process improvements that will make implementation/delivery cycles more efficient resulting in a positive customer experience. A Day in The Life Typically Includes: Analysis of Production Issues and support continuous Operations and delivery pipeline. Proactiveness in responding to customer...

  • Senior Sales Engineer

    hace 7 meses


    Federal, México Thales A tiempo completo

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...