Ver más Contraer

Investigations & Response Specialist

hace 2 meses

Ciudad de México Netflix A tiempo completo

Mexico City, Mexico- Customer Service- Netflix is the world's leading streaming entertainment service with 231 million paid memberships in over 190 countries enjoying TV series, documentaries, feature films and mobile games across a wide variety of genres and languages. As Netflix continues to grow, we are looking for a talented team member to join the Customer Service team as a Specialist on the Investigations & Response team.

The Investigations & Response team - in close partnership with Legal and other critical stakeholders - handles and analyzes sensitive inquiries, consumer litigations and Customer Service escalations with legal and/or reputational risk in order to protect Netflix’s business and our member’s experience.

You will be a resource for cross-functional teams on matters related to the Netflix customer experience. While liaising with our Regulatory Compliance and Consumer Protection teams, you will analyze, investigate, and respond to private and government-issued consumer claims and manage a variety of legally sensitive CS workflows.
- We are seeking a motivated self-starter who is detail-oriented, has strong judgment, and demonstrates a willingness to get things done. This is a unique opportunity to create impact being part of a fast-paced organization and working on a variety of sensitive issues.
- The position is based in Mexico City, MX and reports to the Manager of Investigations & Response in Mexico City, MX. This individual will work in close collaboration with teams such as Legal, Product, Engineering, Public Policy and other cross-functional teams to carry out their responsibilities.

**Responsibilities**:

- Analyze, investigate and accurately handle high-priority inquiries from consumers, agencies, lawyers, governmental and/or regulatory entities or other online portals regarding Netflix’s consumer practices and experiences.
- Analyze, detect, and summarize complex fact patterns, customer matters, and concepts across multiple operational queues, in accordance with applicable laws and our terms of service, while upholding Netflix’s strong commitment to our member’s experience.
- Triage complex issues and articulate recommended solution(s) in a concise and succinct manner.
- Interact and partner with various cross-functional stakeholders at Netflix to evaluate and investigate issues while liaisoning on corporate policies.
- Maintain and improve documentation to drive operational improvements
- Use data to understand volume and uncover trends to drive decision-making.
- Analyze and investigate Privacy related requests.

**Qualifications**:

- 3+ years of experience managing and handling high-volume queues, preferably within data protection, regulatory compliance and similar industries.
- Strong analytical and critical thinking skills, with the ability to review high-complexity data across multiple tools, connect the dots and identify trends.
- Possess situational awareness to identify and escalate matters that require urgent attention.
- Superior organizational skills, extraordinary attention to detail, and a ‘challenge-the-status-quo’ mindset that processes can always be improved.
- Self-starter and fast learner who can work independently while using impeccable judgment.
- Ability to adapt to business needs and thrive in a fast-paced environment with shifting priorities, while successfully managing multiple tasks and high-visibility projects with strict deadlines.
- Receptive to and able to appropriately incorporate real-time feedback.
- Excellent written and verbal communication skills in English are mandatory; other languages are a plus.
- Proficiency in Zendesk and/or other Customer Service software.
- Previous direct experience and/or familiarity with Customer Service organizations is a plus.

Tenemos otros empleos actuales relacionados con este campo que puede encontrar a continuación

  • Sr Specialist Cyber Security

    hace 2 meses

    Ciudad de México Nestle A tiempo completo

    Position Summary: Under the supervision and guidance of Product Group Manager, the Sr Specialist Cyber Security is responsible for establishing and maintaining security products, platforms and solutions designed to mitigate IS/IT risks across Nestlé Group to ensure that information assets are adequately protected. S/He is responsible for the...

  • Senior Incident Response Analyst

    hace 3 meses

    Ciudad de México Thomson Reuters A tiempo completo

    Senior Incident Response Analyst Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team! Thomson Reuter’s Incident Response (IR) team is seeking a motivated and experienced Senior Incident Response Analyst to support...

  • Emergency Response Specialist

    hace 2 meses

    Ciudad Juarez, México BRP A tiempo completo

    LIFE AT BRP At BRP, we have a visceral connection to our consumers, one created from a shared passion for the Ultimate Ride. Our teams have a unique ability to develop market-shaping products and services that move people physically and emotionally. Distributed throughout more than 100 countries, our product line-up includes Ski-Doo and Lynx snowmobiles,...

  • Emergency Response Specialist

    hace 2 meses

    Ciudad Juarez, México BRP A tiempo completo

    PROFILE **Technical school**: Firefighter, EMT (emergency medical technician) Use of emergency equipment (DC3/DC5) F.A (TUM optional) Rescue operations Excellent decision-making and communication skills MS Office / Google Office suite MAIN ACTIVITIES AND RESPONSIBILITIES Receive, prioritize, and lead the response to emergency situations calmly and...

  • Labor Relations Specialist

    hace 2 meses

    Ciudad Juarez, México Wiwynn Mexico A tiempo completo

    Sr. Labor Relations Specialist - Bachelor Degree Completed (Law degree Preferrable) - English 80% - 5 years experience in a resolution of employee issues - Strong consulting skills in labor relations - Provide HR Policy guidance and interpretation - Maintain in depth-Knowledge of legal requirements related to day to day managemnt of employees, reducing legal...

  • Post Delivery Resolution Specialist-2

    hace 3 meses

    México Sandvik A tiempo completo

    Sandvik Coromant Mexico is looking for a: POST DELIVERY RESOLUTION SPECIALIST - QUERETARO PASSIONATE TO WIN AND KEEN TO PROVIDE STRATEGIC SUPPORT IF SO, SANDVIK MEXICO WANTS TO SPEAK WITH YOU! At Sandvik Coromant, our expertise is based on a profound understanding of the realities of doing business in our industry, and with a strong focus on customer...

  • senior compliance specialist

    hace 2 meses

    Ciudad de México, Ciudad de México Kenvue A tiempo completo

    Kenvue is currently recruiting for: Quality Assurance Specialist – Selfcare Franchise QualityQA SpecialistThis position reports into Latam Selfcare Franchise Quality and is based at Mexico City - MX.Who We AreAt , we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands...

  • Annual Product Quality Release Specialist

    hace 2 meses

    Ciudad de México Novartis A tiempo completo

    391532BR **Annual Product Quality Release Specialist**: Mexico **About the role** Location:#LI#CDMX#Hybrid About the role: We are looking for a specialist in APQR whose activities will impact in getting products to the market with the highest quality to positively impact people's lives through innovative, life-changing therapies. Main Responsibilities: -...

  • Hcv Premium Support Specialist

    hace 2 meses

    Ciudad de México Uber A tiempo completo

    **About the Role**: We are looking for a strong Premium Support Specialist to join our LatAm High Capacity Vehicles (Uber Shuttle) team and work for the diverse regions and teams in our organization. The Premium Support Specialist is the face and voice of Uber to clients Fleet Partners and Merchants, supporting in onboarding, education as well as everyday...

  • HR Communication Specialist

    hace 2 meses

    Ciudad Juarez, México Eaton A tiempo completo

    Eaton’s looking for a HR Communication Specialist to work at our Juarez plant. **What you’ll do**: **Job summary** HR communications specialist is responsible to support the HR function to develop impactful communications to enhance the employee experience. The HR Communications Specialist will help plan, develop, and execute multi-faceted internal...

  • HR Communication Specialist

    hace 2 meses

    Ciudad Juarez, México Eaton A tiempo completo

    Eaton’s looking for a HR Communication Specialist to work at our Juarez plant. **What you’ll do**: **Job Summary** Bechtel seeks an entry-level communications specialist to support the HR function develop impactful communications to enhance the employee experience. The HR Communications Specialist will help plan, develop, and execute multi-faceted...

  • Senior Tax Specialist

    hace 2 meses

    Ciudad de México Kroll, LLC A tiempo completo

    In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We value the diverse backgrounds and perspectives that enable us to think...

  • Chargeback and Fraud Prevention Specialist

    hace 2 meses

    México AMResorts A tiempo completo

    **CHARGEBACK AND FRAUD PREVENTION SPECIALIST** Work to turn vacation dreams into life-long memories by becoming a part of the Apple Leisure Group (ALG) team! We strive to be the first choice in vacation travel, enriching lives and uniting the world. Grow your career as a Charge Back and Fraud Prevention Specialist at Amstar in Apple Leisure Group. In this...

  • Recruitment Specialist

    hace 2 meses

    México Capital Humano Laguna A tiempo completo

    **RECRUITMENT SPECIALIST** **REQUIREMENTS** - Gender: indistinct - Education: bachelor’s degree on administration, psychology, human resources or any related field - Advanced English **TO BE SUCCESSFUL IN THIS ROLE YOU WILL NEED** - Experience of more than 3 years in Human Resources or Recruitment related positions - Prior experience in talent...

  • Food Security Specialist

    hace 3 meses

    Ciudad de México Amentum A tiempo completo

    The purpose of this effort is to support Amentum Macfadden to position to provide professional oversight and training for all RDAP emergency food assistance and/or food security and nutrition activities for the U.S. Agency for International Development (USAID), Bureau for Humanitarian Affairs (BHA) Regional Disaster Assistance Program (RDAP) in the Latin...

  • Sr. Cybersecurity Analyst

    hace 2 meses

    Ciudad de México Talent Accelerator A tiempo completo

    In this role, you will be a member of our Threat Detection, Threat Response, and Threat Hunting Team, responding rapidly to new and emerging threats. You will continuously enhance detection capabilities on our platforms by encoding your expertise and conducting threat hunting. **Required Skills**: - Strong written and verbal communication skills. -...

  • Learning & Talent Central Services Specialist

    hace 2 meses

    Ciudad de México Novartis A tiempo completo

    392767BR **Learning & Talent Central Services Specialist**: Mexico **About the role** Location: Mexico City, #LI-Hybrid Be part of a dynamic Learning Center of Expertise and work with the learning program owners, partners and users to execute impactful learning programs in an agile and lean way to promote learning as a Novartis’ strategic priority. Key...

  • Payroll Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México UBS A tiempo completo

    Payroll Specialist - AME SMCMexico Human Resources (HR) Group Functions Job Reference # 300247BR City Mexico D.F. Job Type Full Time Your role Are you detail oriented, even when multi-tasking? Do you have strong analytical skills? We're looking for a Payroll Specialist to:• support the payroll operations function including accurate execution and...

  • Information Security Specialist

    hace 4 meses

    Ciudad de México Work Visa USA Jobs (move2usajobs.com LLC) A tiempo completo

    An excellent opportunity awaits Information Security Specialists who are ready to take their careers to the next level in the United States. This role is designed for cybersecurity professionals who are passionate about protecting digital assets, ensuring data privacy, and mitigating cyber threats in a dynamic and challenging environment. Ideal candidates...

  • Information Security Specialist

    hace 4 meses

    Ciudad de México Work Visa USA Jobs (move2usajobs.com LLC) A tiempo completo

    Job DescriptionAn excellent opportunity awaits Information Security Specialists who are ready to take their careers to the next level in the United States. This role is designed for cybersecurity professionals who are passionate about protecting digital assets, ensuring data privacy, and mitigating cyber threats in a dynamic and challenging environment....