Hcv Premium Support Specialist
hace 3 meses
**About the Role**:
We are looking for a strong Premium Support Specialist to join our LatAm High Capacity Vehicles (Uber Shuttle) team and work for the diverse regions and teams in our organization. The Premium Support Specialist is the face and voice of Uber to clients Fleet Partners and Merchants, supporting in onboarding, education as well as everyday back-office tasks. Additionally, the Premium Support Specialist coordinates cross-functional responses for clients and works closely with the other internal partners to provide the best possible experience to our clients.
**What You'll Do**:
You are the primary support point of contact for Fleet Partners and Merchants at HCV. We're looking for someone to build a strong rapport with clients, and provide excellent customer service while working with internal and external stakeholders to champion issues and find solutions. You will also be expected to think creatively, identify issues, suggest improvement and help in the creation of efficient processes.
- Manage and execute client operational requests to provide the best in class experience to our customers.
- Onboard and manage relationships with new clients, providing support for the trip and back-office related queries. Onboard and Educate Fleet Partners and Drivers on all things HCV.
- Live Monitoring and pre-trip checks. Resolving issues for drivers and ensuring daily HCV operations run efficiently
- Closely work with the HCV Operations Team to launch and communicate new product features.
- Supporting Ops in hitting key KPIs as well as reporting key KPIs
- Incident tracking, diagnosis, reporting as well as supporting improvement projects with internal stakeholders.
- Lead product and support insights capturing from different channels and action them
- Craft new support processes and improve existing ones based on customer experience and feedback and KPI performance.
**Basic Qualifications**:
- Advanced English - to hold meetings and conversations with stakeholders in English
- Ownership attitude - Appropriately raises client issues for timely and full resolution and effectively keeps the client advised of the resolution status until the issue is fully closed.
- Proficient with deep-diving into data, analytics, and reporting of KPIs to internal stakeholders.
**Preferred Qualifications**:
- 2+ years of customer support experience, B2B, sales, case management, or client management environment.
- Passion for helping others and creating support experiences that exceed user expectations - Client administrators represent top-tier global firms and have savvy knowledge of B2B standards and high expectations
- Comfort with change and ambiguity - administrators of our premium clients will present new and previously unexplored questions based on their individual B2B needs, we will adapt our responses as new policies are defined and priorities change to enable.
- Bonus points if you speak additional languages (not required)
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
-
Customer Support Specialist
hace 3 meses
Ciudad de México Sur A tiempo completoWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...
-
Lead Tech Support Specialist
hace 3 meses
Ciudad de México Solera A tiempo completoWho We Are - The Role The Team Lead Technical Support Specialist provides technical assistance to internal and external customers. This High-level specialist should receive very little instructions on routine work; exercises prudent judgment within the defined processes and practices of the department in troubleshooting and developing solutions to a variety...
-
Purchasing Support Operations Specialist
hace 2 semanas
Ciudad de México Stellantis A tiempo completoThe Purchasing Support Operations Specialist will be responsible to support the Direct, Indirect and/or the Aftermarket Purchasing Organization(s) and their varied commodities. The Purchasing Support Operations Specialist will interact with various stakeholders at Stellantis (Engineering, Program Team, Supplier Quality, Supplier Risk Management, Purchasing...
-
Ops Support Specialist
hace 3 meses
Ciudad de México Citi A tiempo completoThe Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3...
-
Customer Support Specialist Intern
hace 4 meses
Ciudad de México ABB A tiempo completo**Customer Support Specialist Intern**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...
-
Sales Support Specialist
hace 3 meses
Ciudad de México Rockwell Automation A tiempo completoRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Ops Support Specialist 4
hace 3 meses
Ciudad de México Citi A tiempo completoThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...
-
Ops Support Specialist 4
hace 3 meses
Ciudad de México Citi A tiempo completoThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...
-
Ops Support Specialist 1
hace 3 meses
Ciudad de México Citi A tiempo completoThe Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3...
-
Product Support Specialist
hace 3 meses
Ciudad de México HAYS A tiempo completoSupport Specialist **Your new company** International software company dedicated to simplifying enterprise financial operations. Supporting companies' efficiency and profitability using data management and distribution services. **Your new role** - Research, diagnose, troubleshoot and identify solutions to solve customer issues. - Report software issues...
-
Admin and Customer Support Specialist
hace 3 meses
Ciudad de México Hustler Marketing A tiempo completo**Company Introduction**: - FATJOE is a leading company founded in 2012, renowned for being one of the world's largest providers of outsourced Link Building, SEO Services, Content Creation, Design, and Video services. With a global reach, we collaborate with over 5,000 agencies worldwide on link building and content marketing campaigns. Our commitment to...
-
Ops Support Specialist
hace 3 meses
Ciudad de México Citi A tiempo completoThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...
-
Ops Support Specialist 4
hace 3 meses
Ciudad de México Citi A tiempo completoThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...
-
Ops Support Specialist 3
hace 2 meses
Ciudad de México Citi A tiempo completoThe Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3...
-
Ops Support Specialist 3
hace 2 meses
Ciudad de México Citi A tiempo completoThe Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3...
-
Ops Support Specialist 3
hace 2 meses
Ciudad de México Citi A tiempo completoThe Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3...
-
Ops Support Specialist-3
hace 3 meses
Ciudad de México Citi A tiempo completoThe Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3...
-
Ops Support Specialist
hace 3 meses
Ciudad de México Citi A tiempo completoThe Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3...
-
Ops Support Specialist 2
hace 3 meses
Ciudad de México Citi A tiempo completoThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...
-
Ops Support Specialist 5
hace 2 meses
Ciudad de México Citi A tiempo completoThe Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...
