Customer Care Associate

hace 7 meses


Guadalajara, México OMRON A tiempo completo

**Customer care associate**

In OmronGuadalajara we are looking for our customer service representative.The responsibilities of this position includea broad range of customer service activities to support our Direct Customer and Channel Partner sales efforts**.**

**Responsibilities**:

- Effectively resolve CSC case inquiries from beginning to closure in a considerate, accurate, and timely manner according to documented processes and procedures. Case types to include:

- Order Entry, maintenance, status, shipping issues and post billing
- Price and Delivery Guidance
- Expedites to the proper Omron facility, domestically or internationally.
- Initiating and editing sales adjustments, RMAs, cancellations, stock rotations and submit for approval before entering them into the JDE system.
- Compose thoughtful responses for a variety of requests.
- Answer Channel Partners questions on price and availability, and provide guidance on self-service options with training as required.
- Interact with outside sales and other Omron personnel as required to provide high level of sales support.
- Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in documentation.

**Requirements**:

- High School degree or equivalent. - Associates Degree or higher preferred.
- Minimum of 3 years of experience in a business-to-business Customer Service related position or equivalent
- Ability to provide exceptional customer service in a high stress environment.
- Ability to establish and maintain good customer relationships.
- Knowledge of Office 360.
- Knowledge of JDE is preferred.
- Bilingualism (English, Spanish, French) is preferable.
- Working knowledge of CRM platforms preferred (e.g. Salesforce, Oracle Cloud).

Live the OMRON experience and shape the future with us


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