Customer Experience Associate
hace 1 mes
About Helpware
We prioritize employee satisfaction and deliver high-quality service by enhancing our team's experience. As a leading outsourcing company, we provide a better kind of business partnership centered around people.
Job Overview:
This role involves supporting clients' global customer base in multiple languages. The ideal candidate will thrive in a fast-paced environment, adapt to changes, and communicate effectively with colleagues and customers.
Main Responsibilities:
- Take ownership of customer cases, ensuring end-to-end resolution.
- Provide multilingual support to clients' global customer base.
- Collaborate with the client's team to achieve shared goals.
- Participate in regular meetings and project assignments.
Skill Requirements:
- Adaptability and ability to work in a dynamic environment.
- Excellent verbal and written communication skills.
- A genuine care for customers' needs and a passion for helping others.
- Quick learner with a willingness to embrace new ideas.
- Strong team player with a focus on collaboration.
- Proficiency in English and Portuguese.
Benefits and Perks:
- $30,000 - $45,000 annual salary (depending on experience).
- Law Benefits.
- Social Security (IMSS).
- 12 Vacation Days after First Year.
- Vacation Bonus (Prima Vacacional).
- Christmas Bonus (Aguinaldo).
- Sunday Bonus (Prima Dominical).
- Food Vouchers.
- Health Insurance.
- Excellent Work Environment.
- Opportunities for Growth.
- On-Staff Psychologist and Nutritionist.
- Convenient Partnerships for Food and More.
About Our Client
Our client is one of the largest independent music streaming platforms in the world.
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