Customer Care Representative

hace 2 meses

Monterrey, México Hempel A tiempo completo

Are you passionate about taking a customer centric approach to accommodate different customer needs? Do you thrive in a dynamic, multicultural work environment?

If so, we want you to join us at Hempel as a customer care rep in Monterrey, Mexico. You will process and manage all types of purchase orders and enquiries. You will work in accordance with and adopt standard methodology ERP processes, and documentation for after care support. You will also be strong compliance focused in all financial transactions and work with Customer Compliance Lead to ensure proficient and timely response on customer claims are met

Here’s some of the other things you can look forward to:

- Provide customer care experience by serving as point of contact between customers and internal stakeholders i.e. Sales, Supply Chain, Finance and Technical Services on the sales order processing to order fulfilment.
- Ensure customer centric approach to accommodate with different customer needs.

Key tasks:

- To attend to customer enquiries for order/invoicing fulfilment in a proactive, professional and efficient manner to ensure customer service excellence.
- To execute sales orders, invoicing and managing any credit notes/debit notes and product returns with customers in the most prompt, fast and efficient manner.
- Coordinate supplies with customers, customers’ appointed agents, Hempel Associates & supply chain to meet customers delivery requirement.
- Ensure good communication with customers, sales team, Hempel Associates & supply chain to increase accuracy
- Record all stock non-availability during enquiry and short supplies by Hempel Associates & supply chain for analysis and improvement on stock availability.
- Assist sales team to generate reports as required for specific customers according to supply agreement.
- Assist sales in any ad-hoc after sales administrative matters.

What do you need to be successful in this role?

We are seeking someone who can work closely with internal and external team members while meeting defined response times, accuracy of data preparation and maintain customer satisfaction scores.
- Relevant experience, Diploma or higher
- Computer skills
- Proficient spoken and written English
- Good interpersonal skills, Customer Service minded
- Strong time management

Sounds like a match?

More about Hempel

At Hempel, you'll join a team of passionate and motivated individuals and become part of a global family with over almost 7,000 colleagues around the world. We know that diversity brings strength to the workplace, and we're dedicated to making sure everyone feels valued and supported which shows in our collaborative work environment.

With offices and production sites in 80+ countries, you'll get plenty of chances for international exposure and career advancement. Whether you're just starting out or ready to take your career to the next level, Hempel has something to offer. Get ready to be inspired by a company that truly cares about its employees and their professional growth. Come be a part of Hempel's mission to shape a brighter future with sustain-able coating solutions and unleash your full potential

At Hempel, we are working together to shape a brighter future with sustainable coating solutions. We believe this is only possible with dedicated employees with diverse perspectives and backgrounds. Hempel is committed to creating an inclusive work environment and culture that embraces the diversity of our employees and the customers we serve, providing equal opportunity for all.

LI-hybrid

Application due

2023-12-01

Seniority Level

Entry level

Job Functions

Administrative, Customer Service, Other

Industry

Chemicals
- Across the globe, Hempel’s coatings solutions protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen, Denmark in 1915 by J.C. Hempel, and is solely owned by the Hempel Foundation, which not only ensures a solid economic base for the company, but is dedicated to making a difference in the world by empowering children to learn, supporting coatings science and sustaining biodiversity._

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