Partner Experience Onboarding Specialist

hace 3 semanas


Ciudad de México Qualtrics A tiempo completo

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

**Why We Have This Role**:
**How You’ll Find Success**
- Partner Satisfaction: Success is measured by the satisfaction and success of the partners you onboard. Building strong relationships, meeting their expectations, and providing exceptional support throughout their onboarding journey will ensure their satisfaction. Regularly seeking feedback and addressing any concerns promptly will demonstrate your commitment to their success.
- Smooth Onboarding Process: A successful onboarding process is characterized by efficiency, organization, and effective communication. Ensuring a seamless transition for partners, minimizing disruptions, and providing the necessary resources and training are key components of success. Meeting or exceeding onboarding timelines and milestones is an indicator of a well-executed process.
- Business Impact: A successful Partner Experience Onboarding Specialist contributes to the overall growth and success of the organization. By effectively onboarding partners, nurturing relationships, and facilitating their success, you can drive business growth, increase partner activation, retention, and revenue generation. Demonstrating positive business impact and achieving key performance indicators (KPIs) related to partner growth and satisfaction are markers of success.

**How You’ll Grow**:

- Expertise in Partner Experience: You will have the opportunity to develop a deep understanding of partner onboarding and management processes. Over time, you can become an expert in designing and executing effective onboarding strategies, enhancing partner experiences, and driving business growth through strong partnerships.
- Relationship Management: This role requires building and maintaining relationships with partners. By honing your communication, negotiation, and stakeholder management skills, you can excel in building strong partnerships and becoming a trusted advisor to partners.
- Cross-functional Collaboration: Collaborating with various internal teams, such as Sales, Marketing, and Product Development, enables you to gain insights into different aspects of the business. You can expand your knowledge and expertise by working closely with these teams, enhancing your understanding of their roles and responsibilities.

**Things You’ll Do**:

- Develop and manage a comprehensive onboarding program for new partners, ensuring a smooth and efficient transition into our organization.
- Serve as the main point of contact for new partners throughout their onboarding journey, providing guidance, answering questions, and resolving any potential issues.
- Collaborate with various internal teams, including Sales, Marketing, and Operations, to ensure alignment and consistent messaging during the onboarding process.
- Conduct virtual and in-person training sessions to educate partners on our products and services, ensuring they have a thorough understanding of our offerings.
- Customize onboarding plans to fit the unique needs and goals of each partner, ensuring their expectations are met and exceeded.
- Proactively identify potential roadblocks or challenges during the onboarding process and work with the appropriate teams to develop solutions.
- Track and analyze partner onboarding data, identifying areas for improvement and implementing necessary changes to streamline and enhance the onboarding experience.
- Collaborate with the product development team to provide feedback from partners regarding product enhancements or improvements.

**What We’re Looking For On Your Resume**:

- Bachelor's degree in Business Administration, Communications, or a related field.
- Proven experience in partner onboarding, customer success, or account management roles.
- Exceptional interpersonal and communication skills, with the ability to effectively communicate complex information to various stakeholders.
- Strong organizational and project



  • Ciudad de México, Ciudad de México Turnitin A tiempo completo

    OverviewWe are seeking a highly skilled Customer Onboarding Specialist to join our team at Turnitin. As a Customer Onboarding Specialist, you will be responsible for ensuring a seamless onboarding experience for our customers, providing in-depth consulting services and product expertise to partner with customers on the implementation of their Turnitin...

  • Onboarding Specialist

    hace 3 semanas


    Santiago de Querétaro, México Kerry A tiempo completo

    About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...

  • Onboarding Specialist

    hace 3 semanas


    Ciudad de México, CDMX Fairplay A tiempo completo

    As an Onboarding Specialist at Fairplay, you will play a crucial role in ensuring the successful onboarding of our customers and setting the foundation for a positive and long-lasting relationship. You will be responsible for guiding customers through the onboarding process and providing them with the necessary support and resources to fully utilize our...


  • Ciudad de México Runa HR A tiempo completo

    **Position Summary** We are looking for a Customer Onboarding Specialist to ensure customers achieve their desired outcomes, boost response rates, and drive value throughout the Runa onboarding experience. You are a trusted advisor and can influence everything the customer touches in their first (and future) experience with us. You will train customers,...


  • Ciudad de México, Ciudad de México Factorial HR A tiempo completo

    We are seeking a French Onboarding Specialist Team Lead to join our Customer Experience team and contribute to our company's success.Job DescriptionLeadership Role: Manage a team of Onboarding Specialists to achieve high performance and meet targets.Talent Development: Develop and execute training programs to enhance team skills and knowledge.Customer Focus:...


  • Ciudad de México, Ciudad de México NTT DATA, Inc. A tiempo completo

    Job DescriptionWe are looking for a highly motivated and experienced Partner Investments Specialist to join our team. As a Partner Investments Specialist, you will be responsible for managing operational support of our partnerships with AWS and GCP. This includes managing end-to-end processes for partner investment funding and deal registration, working...

  • Onboarding Specialist

    hace 5 días


    Santiago de Querétaro, México Kerry A tiempo completo

    About Kerry Kerry is the world's leading taste andnutrition company for the food, beverage and pharmaceuticalindustries. Every day we partner with customers to createhealthier, tastier and more sustainable products that are consumedby billions of people across the world. Our vision is to be ourcustomers' most valued partner, creating a world of...


  • Ciudad de México, Ciudad de México Factorial HR A tiempo completo

    We're Factorial HR, a pioneering company that's transforming the HR landscape with cutting-edge solutions. We're on a mission to empower our customers and team members with world-class HR expertise.Join us as a Spanish Onboarding Specialist Team Lead, and be part of our dynamic team that's shaping the future of HR!Key responsibilities include:Leading a team...


  • Ciudad de México, CDMX Our World Energy A tiempo completo

    **Job Description: Client Onboarding Specialist** **Location: Mexico - Remote** **Reports to: Codi Guild** **Team: Internal Operations** **Job Summary**: As a **Client Onboarding Specialist**, you will be a crucial part of our new team focused on welcoming new clients. This role involves conducting welcome and compliance calls to ensure all customer...


  • Ciudad de México Siemens Digital Industries Software A tiempo completo

    Siemens Digital Industries is the innovation and technology leader in industrial automation and digitalization. Together with our partners and customers, we are driving digitalization in both the discrete and process industries, enabling flexibility, efficiency, and shortened time-to-market. Digital transformation opens the way for innovation, services, and...


  • Ciudad de México, Ciudad de México Factorial HR A tiempo completo

    Job DescriptionAt Factorial HR, we are seeking a highly skilled Junior Onboarding Specialist to join our dynamic team in the German Market.The ideal candidate will be responsible for onboarding new clients, ensuring seamless implementation of our platform, and gathering valuable feedback from customers.Key Responsibilities:Assist new DACH customers through...

  • Onboarding Specialist

    hace 2 días


    Santiago de Querétaro, Querétaro de Arteaga, México Kerry A tiempo completo

    About KerryKerry is the world's leading taste and nutrition company for the food, beverage, and pharmaceutical industries.We partner with customers to create healthier, tastier, and more sustainable products consumed by billions of people worldwide.Our vision is to be our customers' most valued partner in creating a world of sustainable nutrition.A career...


  • Ciudad de México, Ciudad de México The Nielsen Company A tiempo completo

    Job OverviewWe are seeking a highly skilled Customer Experience Specialist to join our team at The Nielsen Company. As a key member of our organization, you will be responsible for delivering exceptional customer service and ensuring seamless onboarding experiences for our valued panel families.Your primary focus will be on cultivating strong relationships...


  • Ciudad de México, Ciudad de México Factorial HR A tiempo completo

    At Factorial HR, we are on a mission to revolutionize the way companies manage their workforce. As an integral part of our team, you will play a vital role in ensuring that our customers' new employees have a seamless and effective onboarding experience.About the RoleWe are seeking an experienced Customer Onboarding Specialist to join our team. In this...

  • Associate New Partner

    hace 2 semanas


    México Expedia Partner Solutions A tiempo completo

    **Associate New Partner - Hotel - English/Spanish** The Associate’s primary responsibility is to assist in the set up and onboarding of conventional lodging properties within their assigned territory. In doing so, you will also continuously look to effectively onboard new partners and help them improve the production potential from their participation in...


  • Ciudad de México, Ciudad de México Factorial HR A tiempo completo

    We are seeking a skilled Customer Onboarding Specialist to join our French team. As a crucial part of our Customer Experience team, you will be responsible for training our new clients on how to configure Factorial according to their needs.Job DescriptionYou will build and manage the whole implementation process to ensure the usage of the platform to its...


  • Ciudad de México Arrivia, Inc. A tiempo completo

    As a Talent Acquisition Onboarding Specialist you will be responsible for guiding new hires through their recruiting process and starting their career at arrivia. The Talent Acquisition Onboarding Specialist is responsible for collecting all the required documents from the new hire and answering all questions the employee may have during the onboarding...


  • Ciudad Juarez, México NASDAQ A tiempo completo

    Functional Onboarding Specialists need to provide essential support and guidance to customers from early stages until go-live of NTS service implementation and usage. They are the point of contact for any queries, bespoke advise, troubleshooting, and coordinating with internal NTS teams to ensure a smooth onboarding process- Client Engagement: - Effectively...


  • Ciudad de México, Ciudad de México Mastercard A tiempo completo

    **About the Role**The Senior Specialist, Implementation will play a critical role in driving our company's mission forward.As a member of our team, you will have the opportunity to own the end-to-end technical API integration and onboarding process for new clients.This involves developing both the long-term vision, strategy, and OKRs for the team,...


  • Ciudad de México cargo-partner A tiempo completo

    This is a great opportunity to join us as an **Sea and Air Freight Operations Specialist** in our Global company in **Mexico City**. You can have the opportunity to be part of a new growing team. **What you´ll be doing?**: - Handle daily documentation/operation for sea and air cargo shipments - Communication with clients, suppliers, vendors and agents -...