IT Onsite Technician

hace 4 días


México Hemmersbach GmbH & Co. KG A tiempo completo

Level 2 Desktop Support to End Users on a professional level.
- Mexico - El Marquez/Colon, Mexico
- Professionals
- Full-time

**—** Your Benefits **—****:

- Buddy program- Flat hierarchies- Internal career development- Job with purpose- Mentor program- Onboarding program- Unlimited employment contract**Your skills**:

- Excellent problem-solving and multitasking skills
- Customer-oriented attitude.
- Have Service Now tool experience.
- Ability to perform complex troubleshooting of networked devices (laptops, tablets, mobile phones, printers, etc.)
- Knowledge of industry standard service desk processes and procedures

**Your Tasks**:

- Provide Level-2 support for IT, Handle daily technical support activities on desktop/laptop support, data network and server management, Telephone services ,HP printer/Scanner/FAX support experience.
- Expert in windows 10 support, troubleshooting, migration from Windows 7 to Windows 10 experience.
- ITIL foundation certified will be added benefits along with service now ticketing tool hands on experience.
- Coordination with Order or buy computer systems and liaise with purchase and supplies department with excellent vendor management skills.
- Ability to priorities, manage and perform under pressure to meet SLA’s/Excellent knowledge of Customer Service best practice.
- Ability to plan and prioritise work load without supervision and Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
- IT stock Management of assert, desktop, laptop, Telephones etc.
- Desktop/Laptop refresh planning and execution with user data backup experience.
- Windows 7, windows 10 imaging, patching, pre-staging Using SCCM 2012
- Hands-on knowledge of Windows 10 operating systems, Active Directory, Microsoft Office suite/ Office 365, Skype for Business
- Video conferencing and other audio/video equipment and technologies hands on experience.
- Transition process and execution experience will added advantages.

**Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.


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