Head of Call Center
hace 3 semanas
Club Feast is a corporate catering platform that connects restaurants with companies, providing food-as-a-benefit services. We are a rapidly growing business, and we are looking for a Head of Call Center to join our team. We are seeking a highly responsible, experienced, and motivated individual who has a passion for customer service.
**Responsibilities**:
- Leading and managing the call center team, ensuring quality customer service is maintained
- Developing and implementing processes and procedures to improve the call center’s efficiency, quality of work, and customer satisfaction
- Working closely with the operations and sales teams to address customer needs and issues
- Handling escalated calls and ensuring resolutions are provided
- Analyzing call center performance metrics and implementing action plans to improve performance
- Maintaining a positive and professional work environment for all call center employees
**Requirements**:
- A minimum of 5 years of experience managing a call center
- Excellent communication skills, both written and oral, in English
- Ability to work in a fast-paced environment and adapt to changes quickly
- Strong leadership skills, with the ability to motivate and inspire a team
- Exceptional problem-solving skills, with the ability to analyze data and make informed decisions
- A customer-centric approach to problem-solving and decision-making
If you meet the above requirements and have a passion for customer service, we want to hear from you
Pay: $14,000.00 - $24,000.00 per month
Work Location: Remote
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