IT Database Delivery Lead

hace 2 semanas

Saltillo, México Johnson Controls A tiempo completo

**Job Details**

**Job Details**

We are looking for a Database Architect that is an experienced IT professional responsible for running the database portfolio used by our North America and Global Products business units.

You will be responsible for defining database strategy and driving the implementation of same for Global JCI enterprise. We would like you to be the delivery lead for database technical services including Oracle and SQL databases. This also includes adoption of cloud DB services.

The role combines the knowledge and skills associated with supporting and redefining the way services are provided through internal staff and strategic partners. Where applicable, we prefer you to take part in hands-on troubleshooting and delivery of solutions.

We offer benefits included but are not limited to: Medical (FSA & HSA), Dental, Vision, Health Support Programs, Well-Being Program, 401K and more

**How you will do it**:
Database Architect works with strategic partners to deliver database strategy that meet business requirements. Report on critical KPI’s, supervise performance and identify continuous improvement opportunities for all database technologies. This lead also works with regional/country-based IT teams and business collaborators to ensure that all databases are being moved to JCI strategic DB platforms.

With a background and experience in database technology this lead would be hands-on when required to tackle sophisticated issues impacting business operations. This lead will also provide key direction and assist in defining database roadmaps.

**Service Delivery**
- Work as the member of cross-platform Database Services team
- Help with performance tuning and help with database development of performance-critical code
- Architect and implement HA/DR/Backup/Maintenance strategies in our organization.
- Collaborate with development and business teams
- Be responsible for meeting various SLAs for multiple database platforms used in the company
- Maintains database by resolving structural requirements and developing and installing solutions
- Ensures security of all information and computer systems and digital data
- Studies organizational mission, goals, and business drivers, and confers with senior management to understand information requirements
- Defines infrastructure for design and integration of internet computing systems by analyzing information requirements, studying business operations and user-interface requirements, and advising development of physical database
- Resolves platform architecture, technology, and tools
- Improves architecture by supervising emerging technologies and evaluating their applicability to business goals and operational requirements

**Collaboration**
- Develop relationships across IT, business partners, and business domains
- Use data driven mindset to help with problem definition and solution
- Partner with infrastructure teams to deliver cost effective investments in technology
- Develop guides for users (e.g., FAQs, employee handbooks, support runbooks)
- Collaborate with stakeholders (PMs, Delivery, Business Partners ) to operationalize deployments or transition services into the standard support operating model

**Governance/Standards**
- Embrace processes, standards, and best practices as it relates to IT service management
- Support and ensure a zero-harm environment through compliance with policies and controls relating, but not limited, to Sarbanes Oxley (SOX)/IT General Controls (ITGC), Segregation of Duties (SOD), and Vulnerability Management.

**Leadership**
- Build a high-performance culture through coaching and development of employees
- Become an inspiring leader to drive next generation support models in optimizing cost and the enhancing customer experience
- Report to senior leadership on business, operational, and client satisfaction metrics with regards to IT Services

**What we look for**:
Required:

- A degree in computer science, information management or related field, or equivalent work experience.
- Five (5) or more years of work experience, preferably in an Application implementation / support service management role.
- Good understanding of ITIL principles and practices.
- Strong interpersonal skills. Ability to work across multiple cultures and users/personas to influence and drive a pro-active attitude / prevention of e.g. user related issues by improved technology adoption.
- Empathy for and identification with the leads and employees in the organization affected by IT incidents. Strong service ethic.
- Analytical skills. Outstanding analytical, ability to prioritize and quickly resolve problems.
- Excellent oral and written communication skills. These skills will be used to explain digital concepts and technologies to users so technology is adopted and used properly.
- Effective leadership skills. These skills include team building, consensus building, the ability to balance team and individual responsibilities, and achievi

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