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Etd Assistant, Emergency Travel Document Centre

hace 4 meses

City, México Foreign & Commonwealth Office A tiempo completo

Job Description (Roles and Responsibilities) 1

**Main purpose of job**:
The British Embassy in Mexico City is part of the Foreign, Commonwealth and Development Office’s (FCDO) worldwide network of 270 Posts, representing British political, military, economic, and consular interests overseas.

Consular assistance is an FCDO priority and issuing Emergency Travel Documents (ETD’s) is a large part of the assistance offered to British nationals whilst working or travelling overseas.

This is an exciting opportunity to join a busy, fast paced team providing direct assistance to individuals around the world every day.

Please note that ETD applicants are often distressed and occasionally vulnerable, requiring staff undertaking this role to be resilient and able to work under pressure. This is a very rewarding role with a global reach. You will provide support on a daily basis to people across every continent making important journeys, often out of situations that are challenging or stressful. You will work closely with British Consular teams, particularly within Americas.

**Roles and responsibilities**:

- Checking, completing and printing standard Emergency Travel Documents (ETDs)
- Request additional supporting documentation and information
- Check applicant eligibility
- Process payments
- Meeting daily productivity benchmarks and quality targets;
- Spotting and flagging potentially vulnerable applicants who require further support to in-country consular teams.
- Attending regular team meetings
- Liaison with customers throughout the ETD process where required
- Liaising with Consular colleagues across the globe
- Communicating with couriers for the delivery of ETDs
- General office duties including ETD stock management.

Essential qualifications, skills and experience 1
- Fluency in English both verbal and written, with excellent communications skills;
- Strong IT literacy;
- Attention to detail;
- Previous experience of working effectively within a team;
- The ability to work flexibly in a fast paced, changing environment;
- Good organisational skills to deliver within required timescales;
- Customer service skills with 2 years’ experience minimum;

Desirable qualifications, skills and experience 1
- Previous experience of data entry and checking documents;
- Previous experience interviewing customers or stakeholders;
- Consular experience and knowledge
- Experience working in an administrative hub or centralised operation
- Required behaviours 1- Making Effective Decisions, Delivering at Pace, Working Together Application deadline 1
- 3 March 2024

Grade 1
- Administrative Assistant (AA)

Type of Position 1
- Fixed Term, Permanent

Working hours per week 1
- 37.5

Duration of Post 1
- 6 months

Region 1
- Latin America and Spanish speaking Caribbean

Country/Territory 1
- Mexico

Location (City) 1
- Mexico City

Type of Post 1
- British Embassy

Number of vacancies 1
- 2

Salary Currency 1
- MXN

Salary 1
- $ 14,044.00

Start Date 1
- 15 April 2024

End Date 1
- 11 October 2024

Other benefits and conditions of employment 1

Employees who are not liable to pay local income tax on their Mission salary, eg some non-local national staff and some spouses or partners of UK diplomatic staff, will have their salaries abated by an equivalent amount.

Additional information 1

Normal working hours are 8am to 4pm, Monday to Friday, however there may be requirement to work outside of these hours, this may include weekends, unsociable hours and public holidays.

The exact working hours and shifts will be determined by the British Embassy Mexico City.

The British Embassy in Mexico City offers a hybrid-working model (mix of working from the office and at home), this will be available once training is completed.

No accommodation or relocation expenses are payable in connection with this position. You must have or be able to obtain a local work permit.

The British Embassy is an equal opportunities employer and does not discriminate on grounds of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation.

All staff at the British Embassy and its Consulates in Mexico are expected to work towards the UK mission statement of Building a UK/Mexico partnership, which makes the world and us more prosperous and secure, and to embody the Embassy’s agreed values of Honesty, Respect, Inclusion And Professionalism.

The successful applicant may not be able to attend some Embassy events or activities due to the responsibilities of the role.