Customer Service Representative

hace 6 meses

Tlahuac, México Essity A tiempo completo

**Solicitamos**:Customer Service Representative **/ Atención a clientes **:**Objetivo del puesto**:
**Coadyuvar en el logro de un servicio altamente satisfactorio para el cliente asegurando que sus pedidos sean surtidos en tiempo, forma y con las condiciones de envío requeridas y previamente pactadas. Ayudar al mantenimiento y operación eficiente del ciclo de venta y OTB. Asegurar y mantener el registro de documentos e información en el sistema SAP y ejecutar el envío de información y comunicación con las áreas de recibo de nuestros clientes.
**About the Role**:
End of section:
We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.

**What You Will Do**:

- Revisar, ejecutar y coordinar el ciclo de Backorder Processing (BOP) en los Cedis/Plantas responsabilidad de cada Coordinador de Servicio a Clientes.
- Revisar, dar seguimiento y coordinar el procesamiento de pedidos para surtirse en las fechas señaladas por los clientes/ventas.
- Asegurar, coordinar y plasmar las citas de entrega a clientes de manera correcta en sistema y en los portales de clientes.
- Atención de problemas de transporte, generación de devoluciones y registro de estadías de transporte.
- Aplicar registros y llevar un control de Cancelaciones y Rechazos.
- Monitorear níveles de disponibilidad de inventarios solicitando apoyos para re-abastos a Cadena de suministro para surtir en tiempo los pedidos.
- Generar y mantener información de desempeño del área de servicio a clientes.

**Who You Are**

**Requisitos**:
- Escolaridad: Licenciatura o Ingeniería (Áreas administrativas)

- **Disponibilidad de horario y para laborar de lunes a sábado (indispensable)**

- **Manejo de SAP y Excel intermedio-avanzado (indispensable)**
- **Experiência mínima de 2 años en puesto similar en CEDIS (indispensable)**

- **Entendimiento del proceso **Cedis-Ventas-Clientes **(indispensable)**

**.Manejo de portales clientes
***Habiliades / Competencias**:
**- **Capacidad de análisis y toma de decisiones.**

**- **Alto sentido de urgencia.**

**- **Trabajo en equipo.**

**-Proactividad**

**-Empowerment / Liderazgo resilente o situacional**

**What We Can Offer You**:
At Essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.
Collaborative and Inclusive Culture | Empowering & Engaged Leaders | Working with Powerful Purpose & Sustainable Impact | Learning and Growing in your Career | Supporting Well-being & Sustainable Working Life | Life-changing Innovations | Competitive Total rewards

**Locación**:
CEDIS Cuautitlán

**Together, we are improving lives, every day.**:
Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.

**Application End Date**:

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