Software Support Engineer L2
hace 2 meses
**The company.**
Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.
**Our people.**
At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.
**What you will bring to the team**:
As a Level 2 Support Engineer working for Toshiba Global Commerce Solutions you will play a key role in the evolution of the shopping experiences retailers offer and help shape the future of retail. We provide services to retail clients worldwide by developing and delivering an array of custom software solutions such as POS, self checkout, and mobility solutions. We seek proactive and skilled resources to work in a dynamic, collaborative and ever-changing environment.
**What you will be doing**:
Your typical day as a Software Support Engineer L2 will involve:
- Resolving customer or partner reported software issues
- Managing and tracking problems
- Reviewing C, C++, Java and Object Oriented code functionality
- Performing Unit and Functional Tests of code, Java scripts or tools
- Performing recreates of customer reported problems for data capture
- Providing primary software technical interface to key customers and partners
**Naturally To be successful in this role, you must have and know of**:
- Bachelor's Degree in Computer Science or related career.
- 2 to 5 years of working experience as a L2 support engineer or similar roles and activities.
- Linux and Object Oriented environments.
- English: Fluent.
- Java or C++ skills (at a minimum the ability to read) and possibly write code (things like java script or tools).
- Strong analytical skills, problem determination and debugging, attention to detail, team work and excellent communication skills.
- Good communication skills.
- Diagnostic tools usage.
- Knowledge of processes.
- Ability to engage in technical support for customers, including: identifying & reproducing the problem and investigating the root cause.
**Preferred skills**:
- C, C++, Python.
- Previous experience within Customer Support operations is preferable.
- Knowledge/Experience with Oracle EBS Teleservice, AccuRev, Lotus Notes.
**We offer**:
- Career plan and real growth opportunities
- Constant training, tutoring, online corporate courses, eLearning and more
- Pleasant work environment (game room, nap area, amenities and more).
- Flexible work hours and dress code
- Hired directly by Toshiba and 100% under payroll
- Benefits of the law (IMSS, INFONAVIT, December day voucher, vacation voucher)
- Major and Minor medical expenses insurance: Life, major medical expenses with dental and visual coverage. (For the employee and direct family members)
- Savings fund for employees, capped at the limit of the law
- Grocery coupons
- 12 days of vacation plus 6 floating days
We offer competitive compensation and benefits focused on employees, their economic development and well-being as well as their professional development, taking care of the balance between their personal and work life, join us and be part of our Toshiba team
**EEO**:
Toshiba Global Commerce Solutions is an equal employment employer and is committed to providing employment opportunities.
**DIVERSITY, EQUITY & INCLUSION**:
We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural
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