![Toshiba Global Commerce Solutions, Inc.](https://media.trabajo.org/img/noimg.jpg)
Software Support Engineer L2
hace 2 meses
**The company.**
Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.
**Our people.**
At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.
**What you will bring to the team**:
As a Level 2 Support Engineer working for Toshiba Global Commerce Solutions you will play a key role in the evolution of the shopping experiences retailers offer and help shape the future of retail. We provide services to retail clients worldwide by developing and delivering an array of custom software solutions such as POS, self checkout, and mobility solutions. We seek proactive and skilled resources to work in a dynamic, collaborative and ever-changing environment.
**What you will be doing**:
Your typical day as a Software Support Engineer L2 will involve:
- Resolving customer or partner reported software issues
- Managing and tracking problems
- Reviewing C, C++, Java and Object Oriented code functionality
- Performing Unit and Functional Tests of code, Java scripts or tools
- Performing recreates of customer reported problems for data capture
- Providing primary software technical interface to key customers and partners
**Naturally To be successful in this role, you must have and know of**:
- Bachelor's Degree in Computer Science or related career.
- 2 to 5 years of working experience as a L2 support engineer or similar roles and activities.
- Linux and Object Oriented environments.
- English: Fluent.
- Java or C++ skills (at a minimum the ability to read) and possibly write code (things like java script or tools).
- Strong analytical skills, problem determination and debugging, attention to detail, team work and excellent communication skills.
- Good communication skills.
- Diagnostic tools usage.
- Knowledge of processes.
- Ability to engage in technical support for customers, including: identifying & reproducing the problem and investigating the root cause.
**Preferred skills**:
- C, C++, Python.
- Previous experience within Customer Support operations is preferable.
- Knowledge/Experience with Oracle EBS Teleservice, AccuRev, Lotus Notes.
**We offer**:
- Career plan and real growth opportunities
- Constant training, tutoring, online corporate courses, eLearning and more
- Pleasant work environment (game room, nap area, amenities and more).
- Flexible work hours and dress code
- Hired directly by Toshiba and 100% under payroll
- Benefits of the law (IMSS, INFONAVIT, December day voucher, vacation voucher)
- Major and Minor medical expenses insurance: Life, major medical expenses with dental and visual coverage. (For the employee and direct family members)
- Savings fund for employees, capped at the limit of the law
- Grocery coupons
- 12 days of vacation plus 6 floating days
We offer competitive compensation and benefits focused on employees, their economic development and well-being as well as their professional development, taking care of the balance between their personal and work life, join us and be part of our Toshiba team
**EEO**:
Toshiba Global Commerce Solutions is an equal employment employer and is committed to providing employment opportunities.
**DIVERSITY, EQUITY & INCLUSION**:
We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural
-
Software Support Engineer L2
hace 2 meses
Zapopan, México Toshiba Global Commerce Solutions, Inc. A tiempo completo**The company** Come join our Toshiba Software Support team!!! We are responsible for resolving issues in our complex software stack for our global retail customers. Whether it’s bug fixes or providing other creative solutions, we are essential in maintaining world-wide revenue flow for top 25 retailers. Every day, our team learns something new. If you...
-
Software Support Engineer Iii L2
hace 2 meses
Zapopan, México Toshiba Global Commerce Solutions, Inc. A tiempo completo**The company** Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous...
-
2022-j20518 - Service Desk - L2
hace 2 meses
Zapopan, México Vdart Inc A tiempo completoOverview **Role: Service Desk - L2** **Location**:Zapopan, Zona Andares** - Provide hardware / software / network problem diagnosis / resolution via videocall for customer’s end users - High school (B.Sc. or Diploma) - 4 years of experience help desk, customer service, and support experience with problem solving involving hardware, software, and...
-
Software Engineer
hace 2 meses
Zapopan, México Toshiba Global Commerce Solutions, Inc. A tiempo completo**The company** We are responsible for resolving issues in our complex software stack for our global retail customers. Whether it’s bug fixes or providing other creative solutions, we are essential in maintaining world-wide revenue flow for top 25 retailers. Every day, our team learns something new. If you are passionate about learning daily, this is the...
-
Software Engineer
hace 5 días
Zapopan, México Toshiba Global Commerce Solutions, Inc. A tiempo completo**The company** We are responsible for resolving issues in our complex software stack for our global retail customers. Whether it’s bug fixes or providing other creative solutions, we are essential in maintaining world-wide revenue flow for top 25 retailers. Every day, our team learns something new. If you are passionate about learning daily, this is the...
-
Sr Software Engineer
hace 2 meses
Zapopan, México STAND 8 A tiempo completoSTAND 8 is a global leader providing end-to-end IT Solutions. We solve business problems through PEOPLE, PROCESS, and TECHNOLOGY and are looking for individuals to help us scale software projects designed to change the world! We’re looking for a **Software Engineer** to join who will be responsible for defining and implementing the systems that make...
-
Software Support Manager
hace 1 mes
Zapopan, México Toshiba Global Commerce Solutions, Inc. A tiempo completo**Software Support Manager** **The company** Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster...
-
Senior Software Engineer
hace 2 meses
Zapopan, México Toshiba Global Commerce Solutions, Inc. A tiempo completo**The company** We are responsible for resolving issues in our complex software stack for our global retail customers. Whether it’s bug fixes or providing other creative solutions, we are essential in maintaining world-wide revenue flow for top 25 retailers. Every day, our team learns something new. If you are passionate about learning daily, this is the...
-
Sr Software Engineer L3
hace 4 días
Zapopan, México Toshiba Global Commerce Solutions - External A tiempo completoThe Software Engineer designs, builds, and supports software solutions for some of the world's largest retailers. Our developers are involved in the entire project lifecycle: they interact directly with our business owners to understand and document requirements; they collaborate with the implementation and test teams on design and development; and, they...
-
Software Engineer Ii
hace 1 semana
Zapopan, México Toshiba Global Commerce Solutions, Inc. A tiempo completo**Software Engineer II/JAVA** **The company** Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster...
-
Senior Software Engineer Ios
hace 1 mes
Zapopan, México Head Hunter A tiempo completoWe are looking for an experienced and enthusiastic Senior Software Engineer who cares about software excellence. This engineer should be aware of the latest trends and can adopt the most updated technology. **Responsibilities**: The role includes, but is not limited to: - Define, build and iterate iOS experiences to support existing and new projects...
-
Ebs Hcm Support Engineer
hace 2 semanas
Zapopan, México Oracle A tiempo completoAn opportunity exists for an experienced engineer in our global EBS organization to help provide support on HCM products for Oracle's E-Business Suite specifically, Oracle Benefits, Payroll and HR. As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. You are expected to be an...
-
Peoplesoft Hcm Support Engineer
hace 1 semana
Zapopan, México Oracle A tiempo completo**Preferred Qualifications Education & Experience**: - B.A./B.S. in a technical field such as computer engineering or equivalent experience required - 4+ years relevant working experience preferably working with Oracle/PeopleSoft HCM products - Prior relevant experience in providing technical customer support - Technical experience with working on...
-
Peoplesoft Tools Support Engineer
hace 2 meses
Zapopan, México Oracle A tiempo completo**Preferred Qualifications Education & Experience**: - B.A./B.S. (University degree) in a technical field or equivalent experience required - 4+ years relevant working experience (preferably 2 years + of working with Oracle/PeopleSoft products) - Prior experience in providing technical customer support - Technical experience with working on Application...
-
Senior Software Engineer
hace 2 meses
Zapopan, México SISTEMA BEA A tiempo completoBEA-TT designs, develops, and supports a state-of-the-art Automated Fare Collection solutions for transit agencies in North America which currently serve over 15,000,000 passengers per day. At BEA-TT we are looking for new engineering team members that will focus on the creation of a new, unique platform that will serve the North American market as a first...
-
Cloud Support Engineer
hace 1 semana
Zapopan, México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
-
Cloud Support Engineer
hace 2 semanas
Zapopan, México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
-
Manufacturing Software Engineer
hace 2 meses
Zapopan, México Quantum Storage Mexico S. de R.L. de C.V A tiempo completoAs part of the Advanced Manufacturing team, the Manufacturing Test Software Engineer will focus on software to support product testing during the manufacturing process. This position will work closely with contract manufacturers, manufacturing engineering, design engineering, and supply chain. This role will support existing test processes for improvements,...
-
Mdl. Software Engineer
hace 2 meses
Zapopan, México Toshiba Global Commerce Solutions, Inc. A tiempo completo**The company** Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous...
-
EBS HCM Support Engineer
hace 3 semanas
Zapopan, México Oracle A tiempo completoAn opportunity exists for an experienced engineer in our global EBS organization to help provide support on HCM products for Oracle's E-Business Suite specifically, Oracle Benefits, Payroll and HR. As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. You are expected to be an...