Peoplesoft Hcm Support Engineer

hace 6 meses

Zapopan, México Oracle A tiempo completo

**Preferred Qualifications Education & Experience**:

- B.A./B.S. in a technical field such as computer engineering or equivalent experience required
- 4+ years relevant working experience preferably working with Oracle/PeopleSoft HCM products
- Prior relevant experience in providing technical customer support
- Technical experience with working on Application Engines, SQRs, PeopleCode.
- Ability to troubleshoot and debug PeopleSoft issues.

**Functional/Technical Knowledge & Skills**:

- Excellent analytical and problem-solving skills
- General understanding of ERP products (FMS, SCM, HCM, CRM) and exposure to associated systems and software(EPM and Student Services)
- Technical skills in relational databases (Oracle, SQLServer, DB2®/UDB, DB2®/400), operating systems(Microsoft Windows, UNIX®, Linux, and the AS400 Operating systems), programming languages, web technologies, and an analytical approach to troubleshooting
- Understanding of structured SQL statements and how they are executed in the RDBMS
- Ability to read and decipher software log and trace

**Detailed Description and Job Requirements - Internal**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with mínimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

**Preferred Qualifications Education & Experience**:

- B.A./B.S. in a technical field such as computer engineering or equivalent experience required
- 4+ years relevant working experience preferably working with Oracle/PeopleSoft HCM products
- Prior relevant experience in providing technical customer support
- Technical experience with working on Application Engines, SQRs, PeopleCode.
- Ability to troubleshoot and debug PeopleSoft issues.

**Functional/Technical Knowledge & Skills**:

- Excellent analytical and problem-solving skills
- General understanding of ERP products (FMS, SCM, HCM, CRM) and exposure to associated systems and software(EPM and Student Services)
- Technical skills in relational databases (Oracle, SQLServer, DB2®/UDB, DB2®/400), operating systems(Microsoft Windows, UNIX®, Linux, and the AS400 Operating systems), programming languages, web technologies, and an analytical approach to troubleshooting
- Understanding of structured SQL statements and how they are executed in the RDBMS
- Ability to read and decipher software log and trace

**Detailed Description and Job Requirements - Internal**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowle

  • PeopleSoft HCM

    hace 7 meses

    Zapopan, México Oracle A tiempo completo

    Preferred Qualifications Education & Experience: - ./. in a technical field such as computer engineering or equivalent experience required - 4+ years relevant working experience preferably working with Oracle/PeopleSoft HCM products - Prior relevant experience in providing technical customer support - Technical experience with working on Application...

  • Peoplesoft Tools Support Engineer

    hace 6 meses

    Zapopan, México Oracle A tiempo completo

    **Preferred Qualifications Education & Experience**: - B.A./B.S. (University degree) in a technical field or equivalent experience required - 4+ years relevant working experience (preferably 2 years + of working with Oracle/PeopleSoft products) - Prior experience in providing technical customer support - Technical experience with working on Application...

  • Oracle PeopleSoft HCM Technical Support Specialist

    hace 1 mes

    Zapopan, Jalisco, México Oracle A tiempo completo

    Job Title: Oracle PeopleSoft HCM Technical Support SpecialistAbout the Role:As a key member of the Support organization at Oracle, you will play a critical role in delivering post-sales support and solutions to our customer base. Your primary focus will be on resolving post-sales non-technical customer inquiries via phone and electronic means, as well as...

  • PeopleSoft Tools Support Engineer

    hace 7 meses

    Zapopan, México Oracle A tiempo completo

    Preferred Qualifications Education & Experience: - ./. (University degree) in a technical field or equivalent experience required - 4+ years relevant working experience (preferably 2 years + of working with Oracle/PeopleSoft products) - Prior experience in providing technical customer support - Technical experience with working on Application Engines,...

  • PeopleSoft HCM Senior Technical Support Specialist

    hace 4 semanas

    Zapopan, Jalisco, México Oracle A tiempo completo

    About the Role:As a Sr. Support Engineer at Oracle, you will be responsible for delivering post-sales support and solutions to our customer base while serving as an advocate for customer needs.This involves resolving non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for...

  • Senior Technical Support Engineer

    hace 2 meses

    Zapopan, Jalisco, México Oracle A tiempo completo

    Job Summary:We are seeking a highly skilled Senior Technical Support Engineer to join our Oracle Support team. As a key member of our team, you will be responsible for providing technical support and solutions to our customers, while serving as an advocate for their needs.Key Responsibilities:Resolve post-sales non-technical customer inquiries via phone and...

  • PeopleSoft Technical Support Specialist

    hace 1 mes

    Zapopan, Jalisco, México Oracle A tiempo completo

    Job Summary:We are seeking a highly skilled Senior Support Engineer to join our team at Oracle. As a key member of our support organization, you will be responsible for providing technical expertise to customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) for the resolution of problems related to the installation, maintenance,...

  • Ebs Hcm Support Engineer

    hace 3 meses

    Zapopan, México Oracle A tiempo completo

    An opportunity exists for an experienced engineer in our global EBS organization to help provide support on HCM products for Oracle's E-Business Suite specifically, Oracle Benefits, Payroll and HR. As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. You are expected to be an...

  • Ebs Hcm Support Engineer

    hace 6 meses

    Zapopan, México Oracle A tiempo completo

    An opportunity exists for an experienced engineer in our global EBS organization to help provide support on HCM products for Oracle's E-Business Suite specifically, Oracle Benefits, Payroll and HR. As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. You are expected to be an...

  • EBS HCM Support Engineer

    hace 7 meses

    Zapopan, México Oracle A tiempo completo

    An opportunity exists for an experienced engineer in our global EBS organization to help provide support on HCM products for Oracle's E-Business Suite specifically, Oracle Benefits, Payroll and HR. As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. You are expected to be an...

  • EBS HCM Technical Support Specialist

    hace 4 semanas

    Zapopan, Jalisco, México Oracle A tiempo completo

    An opportunity exists for an experienced engineer in Oracle's global EBS organization to provide technical support on HCM products specifically, Oracle Benefits, Payroll and HR.As a Principal Support Engineer, you will offer strategic technical support to ensure the highest level of customer satisfaction. You are expected to be an expert member of the...

  • Principal HCM Technical Support Specialist

    hace 4 semanas

    Zapopan, Jalisco, México Oracle A tiempo completo

    About the Job:Oracle is seeking an experienced Principal HCM Technical Support Specialist to join our global EBS organization. This role will provide technical support on HCM products for Oracle's E-Business Suite, specifically Oracle Benefits, Payroll, and HR.Key Responsibilities:Offer strategic technical support to ensure the highest level of customer...

  • Oracle Senior Support Engineer

    hace 1 mes

    Zapopan, Jalisco, México Oracle A tiempo completo

    Job SummaryAn exciting opportunity exists for an experienced engineer to join our global EBS organization and provide support on HCM products for Oracle's E-Business Suite, specifically Oracle Benefits, Payroll, and HR.As a Senior Support Engineer, you will offer strategic technical support to ensure the highest level of customer satisfaction. You are...

  • Jd Edwards Support Engineer

    hace 6 meses

    Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Oracle Senior Technical Support Specialist

    hace 4 semanas

    Zapopan, Jalisco, México Oracle A tiempo completo

    Job DescriptionWe are seeking a highly skilled Oracle Senior Technical Support Specialist to join our team. As a key member of our support organization, you will be responsible for delivering exceptional post-sales support and solutions to our customers while serving as an advocate for their needs.In this role, you will be the technical interface to our...

  • JD Edwards Support Engineer

    hace 7 meses

    Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Enterprise Software Engineer

    hace 4 semanas

    Zapopan, Jalisco, México Oracle A tiempo completo

    About the RoleWe are seeking a highly skilled Enterprise Software Engineer to join our team. As an expert in HCM and Payroll implementation, you will be responsible for delivering high-quality solutions on time and on budget.Key ResponsibilitiesUnderstand business requirements, scope levels of effort, and develop resulting statements of work.Project...

  • Cloud Support Engineer

    hace 2 meses

    Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Cloud Support Engineer

    hace 7 meses

    Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Cloud Support Engineer

    hace 6 meses

    Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...