Peoplesoft Tools Support Engineer

hace 1 semana

Zapopan, México Oracle A tiempo completo

**Preferred Qualifications Education & Experience**:

- B.A./B.S. (University degree) in a technical field or equivalent experience required
- 4+ years relevant working experience (preferably 2 years + of working with Oracle/PeopleSoft products)
- Prior experience in providing technical customer support
- Technical experience with working on Application Engines, SQRs, PeopleCode.
- Ability to troubleshoot and debug PeopleSoft issues.

**Functional/Technical Knowledge & Skills**:

- Excellent analytical and problem-solving skills
- General understanding of ERP products (FMS, SCM, HCM, CRM) and exposure to associated systems and software (EPM or Student Services)
- Technical skills in relational databases (Oracle, SQLServer or DB2), operating systems (Microsoft Windows, UNIX, Linux or AS400), programming languages, web technologies, and an analytical approach to troubleshooting
- Understanding of structured SQL statements and how they are executed in the RDBMS
- Ability to read and decipher software log and trace

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with mínimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

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