Customer Support Engineer Acp
hace 3 semanas
**Acerca de la empresa**:
Arteche North América es una empresa líder en el sector de manufactura eléctrica con una sólida trayectoria de más de 75 años en el mercado. Nuestro compromiso con la innovación y la calidad nos ha posicionado como un referente en el rubro. Ofrecemos un ambiente de trabajo colaborativo e igualitario con oportunidades de crecimiento profesional para todos nuestros empleados y empleadas.
**Ubicación**: Xhala, Cuautitlán Izcalli, México**
**Requerimientos Profesionales.**
- Titulado universitario superior con perfil técnico, ingeniero en Electrónica, Eléctrica, Control o afín
- Ingles Avanzado
- Conocimientos solidos en sistemas embebidos basados en Linux
- Nível avanzado de comandos Linux distribución Debian
- Nível intermedio Programación en C y C++
- Conocimientos solidos de protocolos de comunicación de la industria eléctrica serial y ethernet (MODBUS, DNP3, IEC101, IEC104, 61850 MMS y GOOSE)
- Conocimientos básicos de funcionamiento de equipos primarios (Interruptores, seccionadores, transformadores, equipos de medición)
- Lectura de ingenierías PCyM
- Nível Avanzado de configuración de equipos de control BCUs (MCADs), SCADAS y HMI
- Nível intermedio de protocolos de sincronización GPS: (IRIG-B, SNTP, PTP)
- Nível básico de funcionamiento de equipos relés, medidores, TAPCON y PLCs.
- Conocimientos básicos de electrónica en dispositivos FPGA, lenguaje VHDL, ADC, optoacopladores, sistema mínimo, periféricos de entradas y salidas.
- Lógicas de control de datos, lenguaje binario y hexadecimal, lenguaje estructurado, orientado a objetos y procesos basados en interrupciones.
- Conocimientos básicos de redes ethernet (7 capas del modelo OSI), lectura de tramas, análisis de datos por primitivas y cabeceras.
- Configuración básica de switches topología anillo (VLAN, Rutas Estáticas, enrutamiento dinámico, nateo de datos, redundancias PRP).
**Funciones**
- Atención al cliente interno y externo de configuración de equipos de control Arteche.
- Mantenimiento preventivo y correctivo de software y hardware de los equipos de control y protecciones Arteche.
- Diagnóstico de fallas de hardware y pruebas en laboratorio.
- Detección de bugs realizando pruebas a versiones de software y firmware.
- Validación de nuevas funcionalidades de hardware y software.
- Análisis de errores en configuración de equipos de control y redes.
- Análisis de trazas de comunicación en las capas de red ethernet para detección y corrección de fallos.
- Auxiliar en puestas en servicio: revisión de ingeniería, lista de cableado, operación de equipo primario en subestaciones eléctricas.
- Pruebas de puesta en servicio.
- Pruebas de comunicación LAN, WAN
- Impartir capacitaciones a cliente interno y externo.
- Disponibilidad para viajar dentro y fuera del país.
**Soft Skils**
- Proactivo
- Facilidad de palabra
- Trabajo en Equipo
- Organizado
**Experiência**:
- En topologías en subestaciones eléctricas (Bus de proceso y Bus de Estación)
- Manejo de simuladores: (ASE2000, IEDscout, Wireshark, ModbusPool Slave y Máster)
- Pruebas de puesta en servicio.
**Prestaciones y beneficios adicionales**
- Fondo de ahorro 6.5%
- Vales de despensa 10% sobre el sueldo ofertado
- Aguinaldo 30 días
- Bono de permanencia 16.5% sobre el aguinaldo
- Apoyo de transportación: vales de gasolina
- Seguro de vida 18 meses
- Caja ahorro
- 100% prima vacacional
- La empresa absorbe el costo del IMSS al 100%
- Estacionamiento
- Comedor en la planta
- Acceso a la universidad interna con más de 1800 cursos a libre demanda
- Viernes corto
- Flex time
- En Arteche, tenemos el compromiso de fomentar la diversidad e inclusión entre colaboradores y colaboradoras a través de un trato no discriminatorio por motivos de raza, expresión / identidad de género, orientación sexual, sexo, religión, edad, nacionalidad, estado civil, discapacidades, condición física o económica. Estamos comprometidos con la responsabilidad laboral por lo que no contratamos a menores de edad ni hacemos pruebas de laboratorio como requisito previo para ingreso, permanencia o ascenso, existiendo igualdad de oportunidades laborales._
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Sueldo: $25,000.00 - $30,000.00 al mes
Horario:
- Lunes a viernes
- Turno de 10 horas
- Turno mixto
Prestaciones:
- Aumentos salariales
- Caja de ahorro
- Horarios flexibles
- Seguro de vida
- Vales de despensa
Idioma:
- Inglés (Deseable)
Lugar de trabajo: Empleo presencial
-
Customer Support/devops Engineer--remote
hace 2 semanas
Tlahuac, México SA technologies inc A tiempo completoLooking for a Customer support/Devops engineer Need someone technical but is more support-oriented First point of contact for customers - Helpdesk/service desk - Easters/central Jr-Midlevel Pay: From $10,000.00 per month **Language**: - English (required)
-
Support Engineer
hace 2 semanas
Tlahuac, México Salesforce A tiempo completoJob Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
-
Microsoft Dynamics Product Support Engineer
hace 6 días
Tlahuac, México Avanciers A tiempo completoAvanciers is a hiring Microsoft Dynamics Product Support Engineer in Mexico City, Mexico. one of our Fortune 500 clients. This is a Full time with the client. Benefits will be covered by the client. Microsoft Dynamics Product Support Engineer Mexico City, Mexico fulltime **Key Responsibilities**: - Ability to take Technical/Functional leadership in one...
-
Support Engineer
hace 2 semanas
Tlahuac, México Atos A tiempo completo**SUPPORT ENGINEER**: - Publication Date: May 16, 2024- Ref. No: 514257- Location: Mexico City, Mexico city, MX, 06600**Who we are.** Together we create **reliable and responsive digital foundations** for the world’s businesses, institutions, and communities. Learn more on **Advancing what matters** **Support Technician** **Job Description**: -...
-
Support Engineer
hace 3 semanas
Tlahuac, México SA technologies inc A tiempo completo**Support Engineer - Job Description About the Job Context.** - The Client develops custom solutions for individual clients. Even if custom, these solutions share many common traits. - They are deployed to various Flavors of Kubernetes. - This gives them a similar UI, working on similar concepts, with similar workflows. **L1 Support.** - We did not have the...
-
Support Engineer
hace 2 meses
Tlahuac, México SA technologies inc A tiempo completo**Support Engineer - Job Description About the Job Context.** - The Client develops custom solutions for individual clients. Even if custom, these solutions share many common traits. - They are deployed to various Flavors of Kubernetes. - This gives them a similar UI, working on similar concepts, with similar workflows. **L1 Support.** - We did not have the...
-
Sr. Support Engineer
hace 2 meses
Tlahuac, México Gigamon A tiempo completoWe are seeking a Technical Support Engineer to provide world-class support to Gigamon customers and partners. This role requires a friendly, polished communicator, committed to solving complex problems and delivering high-level customer satisfaction. You will get the opportunity to work with Engineering, Sales, and Customer Success to resolve Gigamon...
-
Staff Support Engineer
hace 2 meses
Tlahuac, México Gigamon A tiempo completoWe are seeking a Technical Support Engineer to provide world-class support to Gigamon customers and partners. This role requires a friendly, polished communicator committed to solving complex problems and delivering high-level customer satisfaction. You will get the opportunity to work with Engineering, Sales, and Customer Success to resolve Gigamon products...
-
Staff Support Engineer
hace 2 semanas
Tlahuac, México Gigamon A tiempo completoWe are seeking a Technical Support Engineer to provide world-class support to Gigamon customers and partners. This role requires a friendly, polished communicator committed to solving complex problems and delivering high-level customer satisfaction. You will get the opportunity to work with Engineering, Sales, and Customer Success to resolve Gigamon products...
-
Sr. Support Engineer
hace 1 día
Tlahuac, México Gigamon A tiempo completoWe are seeking a Technical Support Engineer to provide world-class support to Gigamon customers and partners. This role requires a friendly, polished communicator, committed to solving complex problems and delivering high-level customer satisfaction. You will get the opportunity to work with Engineering, Sales, and Customer Success to resolve Gigamon...
-
Tech Support Senior Engineer
hace 3 semanas
Tlahuac, México Aveva A tiempo completoAVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the SBTi, and...
-
Support Engineer, Audible
hace 2 semanas
Tlahuac, México Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completo2+ years industry experience in programming and/or technical support roles - Experience troubleshooting and debugging technical systems At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers...
-
Technical Support Engineer
hace 3 semanas
Tlahuac, México Hewlett Packard A tiempo completo**Job Summary** - This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support. The role caters to diverse customer needs, offering tailored solutions to complex accounts. The role employs proactive...
-
Technical Support Engineer
hace 2 meses
Tlahuac, México Hewlett Packard A tiempo completo**Job Summary** - This role is responsible for leading technical support for end users and authorized service providers, utilizing proactive monitoring for issue prevention. The role maintains high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery...
-
Support Engineer, Audible
hace 2 meses
Tlahuac, México Audible A tiempo completoAt Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with...
-
Support Engineer, Audible
hace 1 semana
Tlahuac, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo2+ years of software development, or 2+ years of technical support experience - Experience scripting in modern program languages - Experience troubleshooting and debugging technical systems Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop,...
-
Support Engineer, Audible
hace 1 semana
Tlahuac, México Audible A tiempo completoGood storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you...
-
Support Engineer, Audible
hace 2 semanas
Tlahuac, México Audible A tiempo completoAt Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with...
-
Desktop Support Engineer
hace 4 semanas
Tlahuac, México Iron Systems A tiempo completo**Date Posted**: - 3/6/2024 **Job Function**: - Desktop Engineer **Location**: - Mexico City - MEX **Offered Salary**: - Competitive **_Responsibilities:_** - Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. - Manage IMAC and desk side support services. - Manage hard and soft break fix services for laptops...
-
D365 Support
hace 1 semana
Tlahuac, México Sonata Software A tiempo completo**Sonata Software Overview** Sonata is a global technology company specializing in platform-based digital transformation, supporting businesses to become connected, open, intelligent and scalable. Sonata's Platformation methodology brings together industry expertise, platform technology excellence, design innovation and strategic engagement models to...