Customer Support Engineer Acp

hace 3 semanas


Tlahuac, México Arteche North America A tiempo completo

**Acerca de la empresa**:
Arteche North América es una empresa líder en el sector de manufactura eléctrica con una sólida trayectoria de más de 75 años en el mercado. Nuestro compromiso con la innovación y la calidad nos ha posicionado como un referente en el rubro. Ofrecemos un ambiente de trabajo colaborativo e igualitario con oportunidades de crecimiento profesional para todos nuestros empleados y empleadas.

**Ubicación**: Xhala, Cuautitlán Izcalli, México**

**Requerimientos Profesionales.**
- Titulado universitario superior con perfil técnico, ingeniero en Electrónica, Eléctrica, Control o afín
- Ingles Avanzado
- Conocimientos solidos en sistemas embebidos basados en Linux
- Nível avanzado de comandos Linux distribución Debian
- Nível intermedio Programación en C y C++
- Conocimientos solidos de protocolos de comunicación de la industria eléctrica serial y ethernet (MODBUS, DNP3, IEC101, IEC104, 61850 MMS y GOOSE)
- Conocimientos básicos de funcionamiento de equipos primarios (Interruptores, seccionadores, transformadores, equipos de medición)
- Lectura de ingenierías PCyM
- Nível Avanzado de configuración de equipos de control BCUs (MCADs), SCADAS y HMI
- Nível intermedio de protocolos de sincronización GPS: (IRIG-B, SNTP, PTP)
- Nível básico de funcionamiento de equipos relés, medidores, TAPCON y PLCs.
- Conocimientos básicos de electrónica en dispositivos FPGA, lenguaje VHDL, ADC, optoacopladores, sistema mínimo, periféricos de entradas y salidas.
- Lógicas de control de datos, lenguaje binario y hexadecimal, lenguaje estructurado, orientado a objetos y procesos basados en interrupciones.
- Conocimientos básicos de redes ethernet (7 capas del modelo OSI), lectura de tramas, análisis de datos por primitivas y cabeceras.
- Configuración básica de switches topología anillo (VLAN, Rutas Estáticas, enrutamiento dinámico, nateo de datos, redundancias PRP).

**Funciones**
- Atención al cliente interno y externo de configuración de equipos de control Arteche.
- Mantenimiento preventivo y correctivo de software y hardware de los equipos de control y protecciones Arteche.
- Diagnóstico de fallas de hardware y pruebas en laboratorio.
- Detección de bugs realizando pruebas a versiones de software y firmware.
- Validación de nuevas funcionalidades de hardware y software.
- Análisis de errores en configuración de equipos de control y redes.
- Análisis de trazas de comunicación en las capas de red ethernet para detección y corrección de fallos.
- Auxiliar en puestas en servicio: revisión de ingeniería, lista de cableado, operación de equipo primario en subestaciones eléctricas.
- Pruebas de puesta en servicio.
- Pruebas de comunicación LAN, WAN
- Impartir capacitaciones a cliente interno y externo.
- Disponibilidad para viajar dentro y fuera del país.

**Soft Skils**
- Proactivo
- Facilidad de palabra
- Trabajo en Equipo
- Organizado

**Experiência**:

- En topologías en subestaciones eléctricas (Bus de proceso y Bus de Estación)
- Manejo de simuladores: (ASE2000, IEDscout, Wireshark, ModbusPool Slave y Máster)
- Pruebas de puesta en servicio.

**Prestaciones y beneficios adicionales**
- Fondo de ahorro 6.5%
- Vales de despensa 10% sobre el sueldo ofertado
- Aguinaldo 30 días
- Bono de permanencia 16.5% sobre el aguinaldo
- Apoyo de transportación: vales de gasolina
- Seguro de vida 18 meses
- Caja ahorro
- 100% prima vacacional
- La empresa absorbe el costo del IMSS al 100%
- Estacionamiento
- Comedor en la planta
- Acceso a la universidad interna con más de 1800 cursos a libre demanda
- Viernes corto
- Flex time
- En Arteche, tenemos el compromiso de fomentar la diversidad e inclusión entre colaboradores y colaboradoras a través de un trato no discriminatorio por motivos de raza, expresión / identidad de género, orientación sexual, sexo, religión, edad, nacionalidad, estado civil, discapacidades, condición física o económica. Estamos comprometidos con la responsabilidad laboral por lo que no contratamos a menores de edad ni hacemos pruebas de laboratorio como requisito previo para ingreso, permanencia o ascenso, existiendo igualdad de oportunidades laborales._

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Sueldo: $25,000.00 - $30,000.00 al mes

Horario:

- Lunes a viernes
- Turno de 10 horas
- Turno mixto

Prestaciones:

- Aumentos salariales
- Caja de ahorro
- Horarios flexibles
- Seguro de vida
- Vales de despensa

Idioma:

- Inglés (Deseable)

Lugar de trabajo: Empleo presencial



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