Sr. Support Engineer
hace 6 meses
We are seeking a Technical Support Engineer to provide world-class support to Gigamon customers and partners. This role requires a friendly, polished communicator, committed to solving complex problems and delivering high-level customer satisfaction. You will get the opportunity to work with Engineering, Sales, and Customer Success to resolve Gigamon products issues. The position also requires you to analyze and report on customer satisfaction of products, services, and processes, for ongoing improvement of customer experience. You won’t be in this alone. We are a team that helps each other and likes to have fun too.
**Responsibilities**:
- Deliver a top tier user support experience using Sales Force service cloud software.
- Be the customer’s contact for providing accurate and creative technical solutions to user reported problems.
- Update and document the details of the issues, the steps taken to solve it, follow up conversations, escalations, and resolution in our case management system.
- Create and add to knowledgebase articles in our knowledgebase.
- Report defects to Engineering after lab replications, meeting the Escalation standards.
- Work collaboratively within the Support organization in driving Support process improvements and initiatives.
- Participate in the on-call roster as necessary, to provide support coverage outside of standard business hours and be available after-hours, for emergencies.
- Manage customer escalations and drive issues to completion while keeping involved parties in the loop.
- Work with other organizations to convey customer concerns and requirements.
**Qualifications**:
- Bachelor’s degree in computer science, Computer Technology, related technical discipline, or equal professional technical experience.
- Advanced or Fluent in English (verbal and written)
- Minimum 2 Years of Technical support experience in either networking or cloud
- Solid knowledge in TCP/IP, OSI networking model.
- Familiarity across various networking technologies such as: Ethernet, TCP/IP, Netflow, Packet Inspection, Security (Authentication protocols, Inline concepts, SSL/TLS, Encryption/Decryption) and experience with Traffic generators
such as Spirent and IXIA for Lab testing.
- Excellent problem solving and multitasking skills with ability to organize and prioritize responsibilities effectively to meet deadlines.
- Preferred experience with Private/Public cloud platforms (VMware, AWS, Azure etc.).
- Preferred certifications - Associate/professional level Industry certs in Networking/Security/Cloud technologies.
- Excellent problem solving and multitasking skills with ability to organize and prioritize.
- Fun to work with - for our customers and your team.
-
Support Engineer
hace 6 meses
Tlahuac, México Salesforce A tiempo completoJob Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
-
Application Support Engineer
hace 6 meses
Tlahuac, México Estrategia Tecnologica A tiempo completo**¡Te estamos buscando!** Somos una empresa dedicada al desarrollo especializado de software y reclutamiento. **Application Support Engineer** **Responsibilities** Core Developer willing to perform support. Manage resolution by their own. Ability to resolve without defined KT/ Knowledge base. - _**+5 years**_ of knowledge in the next skills: - **Unix...
-
Support Engineer, Audible
hace 6 meses
Tlahuac, México Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completo2+ years industry experience in programming and/or technical support roles - Experience troubleshooting and debugging technical systems At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers...
-
Support Engineer, Audible
hace 6 meses
Tlahuac, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo2+ years of software development, or 2+ years of technical support experience - Experience scripting in modern program languages - Experience troubleshooting and debugging technical systems Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop,...
-
Support Engineer, Audible
hace 6 meses
Tlahuac, México Audible A tiempo completoGood storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you...
-
Support Engineer, Audible
hace 6 meses
Tlahuac, México Audible A tiempo completoAt Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with...
-
Big Data Engineer Sr
hace 6 meses
Tlahuac, México Zemsania A tiempo completoDescripción **Zemsania**: **Big Data Engineer Sr**: **Descripción del trabajo**: **Responsabilidades**: - Diseñar y desarrollar procesos ETL para la transformación de datos. - Colaborar con equipos multidisciplinarios para identificar requisitos de datos y diseñar soluciones escalables. - Implementar y mantener pipelines de datos. - Realizar análisis...
-
IT Support Engineer I
hace 6 meses
Tlahuac, México ICON A tiempo completo**IT Support Engineer**: - Location - Office Flex (3 days at office) - Insurgentes Sur_ At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own It’ culture is driven by four key values that bring us...
-
Technical Support Engineer
hace 6 meses
Tlahuac, México Thomson Reuters A tiempo completo**Technical Support Engineer** ***We are seeking a highly motivated ETS Operations Senior Engineer you will provide level two operational support to all TR employees and staff to address tickets and resolve complex issues. Additionally, this role will engage with the broader ETS team in all LCM activities. **About the Role** As a** Technical Support...
-
Microsoft Dynamics Product Support Engineer
hace 6 meses
Tlahuac, México Avanciers A tiempo completoAvanciers is a hiring Microsoft Dynamics Product Support Engineer in Mexico City, Mexico. one of our Fortune 500 clients. This is a Full time with the client. Benefits will be covered by the client. Microsoft Dynamics Product Support Engineer Mexico City, Mexico fulltime **Key Responsibilities**: - Ability to take Technical/Functional leadership in one...
-
Technical Support Engineer
hace 6 meses
Tlahuac, México DiDi Global A tiempo completoCompany Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
-
IT Support Engineer
hace 6 meses
Tlahuac, México Linear International LTD A tiempo completo**Overview**: We are seeking a skilled IT Support Engineer to provide immediate assistance with troubleshooting an IBM device. The primary responsibility will be to triage the server technology and retrieve necessary logs to diagnose and address any issues promptly. This is a short-term assignment located in Buenavista, Ciudad de...
-
Tech Support Senior Engineer
hace 6 meses
Tlahuac, México Aveva A tiempo completoAVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the SBTi, and...
-
Technical Support Engineer
hace 6 meses
Tlahuac, México Thomson Reuters A tiempo completoWe are seeking a highly motivated ETS Operations Senior Engineer you will provide level two operational support to all TR employees and staff to address tickets and resolve complex issues. Additionally, this role will engage with the broader ETS team in all LCM activities. **About the Role** As a Technical Support Engineer, you will: - Provide technical...
-
L3 Support Engineer
hace 6 meses
Tlahuac, México NTT DATA A tiempo completo**Req ID**: 284473 We are currently seeking a L3 Support Engineer to join our team in CDMX, Ciudad de México (MX-CMX), Mexico (MX). **Day to Day job Duties**: Actively provide support for resolution of L3 issues with detailed analysis, code fixes, and rigorous testing Participate in Requirements gathering, design and implementation by collaborating...
-
Senior Support Engineer, Audible
hace 6 meses
Tlahuac, México Audible A tiempo completoAt Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with...
-
Staff Support Engineer
hace 6 meses
Tlahuac, México Gigamon A tiempo completoWe are seeking a Technical Support Engineer to provide world-class support to Gigamon customers and partners. This role requires a friendly, polished communicator committed to solving complex problems and delivering high-level customer satisfaction. You will get the opportunity to work with Engineering, Sales, and Customer Success to resolve Gigamon products...
-
Sr. Software Engineer
hace 6 meses
Tlahuac, México Thomson Reuters A tiempo completo**Sr. Software Engineer - Product Engineering** Are you passionate about the chance to bring your technical experience to drive our Engineering team using industry best practices in a world-class company? You will be responsible for continually looking to optimize systems and services for security, automation, performance and availability, while ensuring...
-
Sr Manager Software Engineer
hace 6 meses
Tlahuac, México Capital One A tiempo completoWeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico Sr Manager Software Engineer Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers,...
-
Support Engineer
hace 6 meses
Tlahuac, México Boletia A tiempo completo**Acerca de Boletia** Boletia es una plataforma digital para la venta de tickets y realización de eventos híbridos. Actualmente, nos estamos enfocando en migrar hacia un modelo centrado en el asistente a eventos, donde a través de automatización e inteligencia artificial podamos ayudar a nuestros organizadores con herramientas que les inspiren y hagan...