Senior Manager

hace 2 semanas

Ciudad de México Zendesk A tiempo completo

**As the Senior Manager, Technical Delivery Services, you will build and manage the Zendesk Professional Services development center in Mexico City, Mexico. Responsibilities will include hiring, onboarding, retention, and mentorship of the next generation of Zendesk Developers within our Professional Services organization. This manager will lead a group of dedicated developers by bringing them together as a team to deliver high quality products for some of our most significant customers.**

**To be successful, we need an established manager who enjoys developing software, establishing processes, and working across multiple departments in various global regions. You must also be passionate about building and leading a development team with a continual focus on both quality and efficiency**

**What you get to do every day**:

- ** Recruit, onboard, and retain software developers and architects, while providing them with career mentorship**
- ** Work across the global organization to establish, build and detail your SDLC processes and procedures in all phases of the development lifecycle**
- ** Keep the team updated on significant development and business decisions**
- ** Review code submissions, mentor and guide your staff throughout the process**
- ** Influence good design and architectural decisions**
- ** Work with a sophisticated team where methodologies for delivering excellence and high availability software is everything**

**Responsibilities**:

- ** Plan and implement all aspects of the Mexico City development center, including but not limited to hiring, staffing, and all initiatives in alignment with the Zendesk’s Shared Services organization**
- ** Achieve period-over period-improvement in billable utilization, efficiency, and quality targets**
- ** Own development projects and efforts including scheduling, estimating, development, design, quality, and testing**
- ** Provide insight to Zendesk Professional Services revenue and team utilization targets**

**What you bring to the role**:

- ** Passion for writing sophisticated and clean code**
- ** 3+ years of direct management experience required with **5+ years of Professional Services Development experience**
- ** Excellent coding skills in at least one programming language (Javascript, Ruby, and Python) with a desire to learn more**
- ** Experience with SOP's within full SDLC, including coding standards, code reviews, source control management, build processes, testing, and operations management**
- ** Experience with RESTful and JSON API design and implementation approaches**
- ** Experience working with US-based SaaS organization**
- ** Bachelor’s Degree in Engineering and/or MBA preferred**
- ** Proficiency in both English and Spanish required**
- **Ability to travel domestically/internationally up to 15%**

**Where we work**:Being digital first doesn’t mean we’re digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely part of the week. This role must attend our Mexico City office on a weekly basis for part of the week. The specific in-office schedule is to be determined by the hiring manager.**

**#LI-SM12**

**About Zendesk - Champions of Customer Service**

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

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