Customer Service Representative
hace 5 meses
**Responsibilities and Duties**:
- Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty.
- Border crossing Mex - US and documentation.
- Update load status in system, e.g. loaded, pick-up, delivery, empty, etc.
- Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary. Secure capacity for load.
- Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses.
**Knowledge and Skills**:
- Bachelor’s degree desired, with minimum 1 year experience working with customer service, transportation, track and trace, etc.
- Good knowledge of Microsoft Office/E-mail capabilities, and Reporting platforms
- High personal integrity and standards
- English: Good communication skills.
- Attention to details
- Team work spirit and collaborative attitude, customer centric attitude.
**Location**:
DISTRITO V - Blvd. Venustiano Carranza 2775, República, 25280 Saltillo, Coah
**Schedule**:
- 1st shift: Monday to Friday 8:00am to 5:00pm
- 2nd shift: Monday to Friday 4:30pm to 12:30 am
- 3rd shift: Monday to Friday 12:30 am to 8:00 am
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Sueldo: $25,000.00 - $30,000.00 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Seguro de gastos médicos
Lugar de trabajo: Empleo presencial
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