Customer Service
hace 1 mes
Objetivo del Puesto:
El Customer Service es responsable de brindar un servicio excepcional al cliente durante todo el ciclo de la compra, asegurando la correcta atención antes, durante y después de la colocación de una orden.
**Responsabilidades**:
- Brindar una atención de alta calidad a clientes actuales y prospectos tanto por teléfono como por correo
electrónico.
- Generar cotizaciones precisas y transparentes de los productos solicitados por los clientes, proporcionando
información clara y detallada.
- Gestionar las órdenes de compra y coordinar con el equipo de ventas y el área de inventarios para asegurar que
los productos sean entregados en los tiempos comprometidos.
- Realizar llamadas de prospección a nuevos clientes y canalizarlos con el Gerente de Ventas Regional.
- Coordinar con el Gerente de Ventas Regional y el área de Inventarios la integración de los números de parte de
los contratos y garantizar la entrega puntual de los productos.
- Atender y resolver problemas o quejas de los clientes, buscando soluciones eficaces y rápidas.
- Mantener una comunicación abierta y honesta con los clientes, brindando la información actualizada sobre sus
pedidos y productos.
**Requisitos**:
- Mínimo 2-3 años en atención al cliente, preferentemente en ventas o áreas comerciales.
- Al menos 1-2 años de experiência en atención al cliente por teléfono.
- Ventas (Deseable): Experiência en ventas o en un puesto relacionado será considerado un plus.
- Dominio de Microsoft Office, Outlook y SAP
Ofrecemos:
Salario mensual de 14,000 pesos Brutos
Bono por objetivos
Prestaciones Superiores a las de la ley (30 días de aguinaldo, 25% de prima vacacional y vacaciones conforme a la LFT)
$2000 mensuales en vales de despensa
Fondo de ahorro 7.5% con tope de ley
Horario de 8:00 am a 5:00 pm de lunes a viernes.
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