Customer Care Representative

hace 5 días

Monterrey, México Hempel A tiempo completo

Are you passionate about providing outstanding customer service in a dynamic, global industry and ready to contribute to the success of a leading company in the coatings sector?

Hempel is looking for a committed Customer Service Representative to join our team As part of a global leader in protective coatings, you will play a key role in delivering exceptional service to our customers, ensuring their needs are met with efficiency and professionalism.

If you are passionate about customer care and looking for an opportunity to contribute to a dynamic, international organization, we would love to hear from you

In this role, you will have the opportunity to work from home twice a week after training is complete.

Here's some of the other things you can look forward to:

- Managing large customer inquiries, incl. quotations order placement, tracking, delivery status updates, product information and more.
- Addressing customer complaints promptly and efficiently.
- End to end cross-border sales order management in the ERP system, incl facilitation of on-time delivery, product substitutions and invoicing.
- End-to-end return order management.
- Outbound and inbound customer communication.
- Support and/or drive resolution of non-technical customer complaints.
- Support customer data management.
- Ensure the upholding of local and global compliance rules when handling orders.
- Aligned with the annual Customer Care KPIs established by the department manager.
- Internal customer care locally and globally.
- Collaborating with departments including Sales, Commercial Excellence, Finance, Technical Services, and Logistics.

What do you need to be successful in this role:
A successful Hempel Customer Service Representative works effectively in teams with a customer-focused, proactive, and resilient mindset. Demonstrates a strong eagerness to develop skills, follows instructions and standard procedures, and is committed to delivering quality results with a can-do attitude.

Qualifications:

- Proficient in both written and spoken English is required for this role.
- Proven experience in a customer care role, or in a position where the skills are easily transferable to the responsibilities for this role.
- Bachelor's degree in a relevant field or equivalent experience
- Experience in working with standard operating procedures
- Proficient with standard MS Office programs
- Proficient in using ERP software (Microsoft preferred)
- Strong problem-solving and decision-making abilities

More about Hempel

At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect, and support for each other.

We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed but expected. In return, you will enjoy great opportunities for development in a growing global company - and be part of the solution by contributing to our global impact.

At Hempel, we are committed to everyone feeling safe, valued, and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.

We are proud to be majority owned by the Hempel Foundation, a commercial foundation dedicated to making a difference, with our earnings contributing to a multitude of philanthropic activities every year. It means that when working at Hempel, your hard work and dedication contributes to a greater cause, making your career matter twice.

Learn more about Hempel and our commitments on

Vacancies - Hempel

)

Application due

2025-01-31

Seniority Level

Entry level

Job Functions

Customer Service, Manufacturing, Supply Chain

Industry

Chemicals
- At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other._
- We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company - and be part of the solution by contributing to our global impact._
- At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together._

  • Customer Care Representative

    hace 6 meses

    Monterrey, México Afni, Inc. A tiempo completo

    The Customer Service Representative is responsible for identifying, researching, analyzing, and responding to telephone inquiries regarding client's billing questions, upgrades, basic tier 1 tech support, promotions, activation of devices, disconnects and retention, just to name a few. The position requires empathy and the ability to handle stressful and...

  • Customer Care Representative

    hace 1 mes

    Monterrey, México Afni, Inc. A tiempo completo

    The Customer Service Representative is responsible for identifying, researching, analyzing, and responding to telephone inquiries regarding client's billing questions, sales/upgrades, basic tier 1 tech support, promotions, activation of devices, disconnects and retention, just to name a few. The position requires empathy and the ability to handle stressful...

  • Customer Care Representative

    hace 6 meses

    Monterrey, México Afni, Inc. A tiempo completo

    The Customer Service Representative is responsible for identifying, researching, analyzing, andresponding to telephone inquiries regarding client's billing questions, upgrades, basic tier 1 tech support, promotions, activation of devices, disconnects and retention, just to name a few. The position requires empathy and the ability to handle stressful and...

  • Customer Care Representative, Marine

    hace 2 semanas

    Monterrey, México Hempel A tiempo completo

    Customer Care Representative, Marine - Monterrey, Mexico Are you passionate about providing outstanding customer service in a dynamic, global industry and ready to contribute to the success of a leading company in the coatings sector? Hempel is looking for a committed Customer Service Representative to join our Marine segment team! As part of a global...

  • Customer Care Representative

    hace 6 meses

    Monterrey, México Afni, Inc. A tiempo completo

    **Vacante para la empresa Afni, Inc. en Monterrey, Nuevo León**: Te ofrecemos excelente sueldo con ingresos mensuales de hasta $23,400 MXN (**$18,000 base** + $5,400 bono performance) y oportunidades de crecimiento. **Además de**: - Horario fijo de Martes a Sábado, de 9 :00 AM a 7:00 PM - 2 días de descanso fijos: Domingo y Lunes. - Capacitación...

  • Bgco Customer Care

    hace 6 meses

    Monterrey, México Afni, Inc. A tiempo completo

    The Customer Service Representative is responsible for identifying, researching, analyzing, and responding to telephone inquiries regarding client's billing questions, sales/upgrades, basic tier 1 tech support, promotions, activation of devices, disconnects and retention, just to name a few. The position requires empathy and the ability to handle stressful...

  • Customer Care Agent Hybrid

    hace 6 meses

    Monterrey, México Conduent de Mexico S.A. de C.V. A tiempo completo

    **Customer Care HOME OFFICE / On site** Conduent is looking for bilingual (English/Spanish) agents for customer service! Working from home after training and nesting (1 month on site) We support, a child support payment processing center, we process payments for the 50 states of the United States plus Hawaii and Puerto Rico, we provide assistance to...

  • BGCO Customer Care

    hace 6 meses

    Monterrey, México Afni A tiempo completo

    Description The Customer Service Representative is responsible for identifying, researching, analyzing, and responding to telephone inquiries regarding client's billing questions, sales/upgrades, basic tier 1 tech support, promotions, activation of devices, disconnects and retention, just to name a few. The position requires empathy and the ability to...

  • Customer Sales Representative

    hace 7 meses

    Monterrey, México Afni, Inc. A tiempo completo

    **Vacante para la empresa Afni, Inc. en Industrial -Monterrey, Nuevo León**: **Description** **Start at $16000 per month + Up to $20,000 or more in just commissions = $36,000 TOTAL!** **We are hosting walk-in interviews during the week, you can come and visit us at “Los Titanes Mall” in Downtown Monterrey, Nuevo León.** To learn more about Afni's...

  • Customer Acquisition Representative

    hace 1 mes

    Monterrey, Nuevo León, México Rempower A tiempo completo

    About Rempower:We are a dynamic real estate services provider seeking an experienced telemarketing professional to join our team as a Customer Acquisition Representative. In this role, you will be responsible for promoting our services and generating new business opportunities.

  • Customer Care Representative

    hace 4 meses

    Monterrey, México Infys A tiempo completo

    Solicitamos Agente Bilingue para campa;a de Customer Service brindando el servicio a socios por medio de Chat y Correos! Trabajo presencial (oficinas en Blvd Diaz Ordaz,Col. Santa Maria Mty Nuevo Leon, frente a las torres moradas) Ofrecemos: Sueldo base $14,800 mensuales brutos Prestaciones de ley y superiores (vales de despensa, SGGM, seguro de...

  • Customer Service Representative

    hace 6 meses

    Monterrey, México VENTUS GLOBAL LOGISTICS A tiempo completo

    Agencia Aduanal solicita: Customer Service Representative (Impo - Expo - Operaciones Especiales) Realización de pedimentos, virtuales, definitivos y temporales. Conocimiento de validación y pago de los mismos. Facilidad de palabra, trabajo en equipo, responsable, atencion a cliente. Disponibilidad de horario Experiência mínima 1 año en Agencia...

  • Customer Service Representative

    hace 1 mes

    Monterrey, Nuevo León, México Uline A tiempo completo

    Position DetailsAs a Customer Service Representative at Uline, you will be responsible for providing exceptional customer service to our clients. Your role will involve answering customer inquiries, resolving issues, and ensuring customer satisfaction.Key ResponsibilitiesRespond to customer inquiries via phone, email, and chat.Resolve customer issues in a...

  • Call Center Representative

    hace 4 meses

    Monterrey, México Diaz Group A tiempo completo

    **Call Center Representative** **Department**:Operations **Status**:Full-time **Location**: Monterrey NL **Reports to**:Call Center Representative **Supervises**: N/A **Position Summary**: A Call Center Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our...

  • Customer Service Representative

    hace 7 meses

    Monterrey, México Uline A tiempo completo

    **Customer Service Representative** **Pay from $30,900 pesos per month to $34,400 pesos per month** **Monterrey Branch** **Carr. Miguel Aleman KM 21 #6** **Prologis Park Apodaca** **Apodaca, N.L. Mexico 66627** Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional...

  • Customer Service Representative

    hace 7 meses

    Monterrey, México Smile A tiempo completo

    Importante Empresa Solicita tu talento como "Customer Service Representative" **Requisitos**: Experiência no necesaria, un plus si tienes experiência como customer service en algun call center anterior. Indispensable: Ingles avanzado. Edad: desde los 18 años en adelante. Necesitas tener todos tus documentos actualizados. Ofrecemos: Sueldo Base bruto...

  • Customer Service Representative

    hace 6 meses

    Monterrey, México Centris A tiempo completo

    "Centris is a contact center based in the US with operations in Monterrey, Queretaro and Aguascalientes." We are looking for a **Customer Service Representative** in Monterrey, NL. Job responsibilities: Work directly with doctors and patients of a clinic in the US to provide them information in response to inquires about billing issues. Job skills and...

  • Customer Service Representative

    hace 2 meses

    Monterrey, México Centris A tiempo completo

    "**Centris**,is a U.S. headquartered customer contact hub offering bilingual (English & Spanish) call center, back-office, and support services with three nearshore locations. Headquartered in Texas, Centris has become one of the most rapidly growing inbound customer service hubs in Mexico with locations in Monterrey and Aguascalientes. We are looking for a...

  • Customer Service Representative

    hace 2 meses

    Monterrey, Nuevo León, México Tata Consultancy Services (Tcs) A tiempo completo

    About TCSTata Consultancy Service (TCS) is a leading IT service consulting and business solution provider that partners with large businesses in their transformation journeys.Title: Customer Service RepresentativeKey Responsabilities:Providing excellent customer serviceResponding to customer inquiriesResolving customer issuesRequirements:Good knowledge of...

  • Customer Experience Representative, Signify Mexico

    hace 3 días

    Monterrey, Nuevo León, México Signify A tiempo completo

    OverviewWe are seeking a skilled Customer Experience Representative to join our team in Monterrey, Mexico. This role is responsible for providing exceptional customer service to some of our main distributors and national accounts.