Digital Content Specialist
hace 2 semanas
Responsibilities
- Enable digital support and self-service transformation, moving from a reactive to a proactive service delivery model
- Emphasis on digital channels and self-service capabilities to achieve outcomes such as improved customer experience, self-service success and case deflection
- Consistently demonstrates customer centricity and relentless attitude to innovate through teamwork
- Seamless Digital Support to BY Portal Users
- Delivers excellent customer experience by resolving customer inquiries
- Displays end-to-end ownership.
- Obtains customer satisfaction by displaying ownership, engagement, and pro-activeness
- Proactively seeks guidance, strives, and commits to improve service quality.
- Communication and Collaboration
- Communicates (verbal and written) effectively with the customers
- Collaborates relentlessly, passionately, and respectfully with various BY teams and partners
- Displays professionalism and empathy during internal and external conversations. Appreciates cultural differences.
- Act as product technical liaison between communities, Customer Success and development teams
- Execute engagement plans for the communities
- Competency development and demonstration
- Content
- Creating quality knowledge base articles with mínimal guidance from leads or mentors
- Data driven knowledge base article improvement and gap resolution
- Data driven multimedia/video production for customers
- Support solution specific webinars
- Product and Domain
- Attends product boot-camp and learns standard product features to resolve non-complex inquiries
- Acquires basic domain knowledge to understand the business processes of the customers
- Identifies opportunities for product improvements and discusses with stakeholders
- Solution Architecture
- Possesses combination of one or more following skills for the solution Transportation Management (TMS)
- Basic understanding of solution architecture relevant for TMS
- Multiple layers of solution architecture including Client-Server and database, Load Balancers, Middleware
- Integration with external devices/systems, data flows
- Identity and Access Management (ex: Native, OAUTH, SSO etc.)
**Qualifications**:
- 2 years of experience in a Customer-facing Software Industry role; preference given to software support or software consulting roles
- Knowledge Center Service (KCS) Champion with previous experience as a KCS Contributor
- Ability to work in a high energy, fast paced environment, with a desire to come up with fresh ideas on how to engage our key audiences
- Develops service mindset ~ constantly displays customer-centricity and ownership
- Seeks regular performance feedback and works on self-development
- Pro-actively identifies learning opportunities
- Strong writer, excellent communication and editing skills
- Ability to contribute individually and participate in cross-functional teams across multiple geographies and time-zones.
- Organized, with an ability to prioritize time-sensitive assignments
- Sincere interest in hands-on learning
- Experience with data analysis
- Experience in implementing and evolving self service solutions
- Strong analytical, creative, and critical thinking skills
- Experience working with BY products is a plus
- Supply chain domain experience a plus
- Desirable: Experience in Blue Yonder Transportation Management Solution (TMS)
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here:
Core Values
- Diversity, Inclusion, Value & Equality (DIVE)
is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural
Diversity Report
which outlines our commitment to change, and our
video
celebrating the differences in all of us in the words of some of our associates from around the world.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
-
Digital Content Creator
hace 2 semanas
Monterrey, México British American Tobacco A tiempo completo**BAT MEXICO** **IS LOOKING FOR A CONTENT CREATOR INTERN** **SENIORITY LEVEL**:Intern **FUNCTION**: Marketing **LOCATION**:Monterrey, México **ROLE POSITIONING AND OBJECTIVES** As a Specialist in Digital Content Production, you will be responsible for creating, recording, and editing various types of digital content to engage and inform our employees....
-
Digital Content Lead
hace 2 semanas
Monterrey, México Deco Digital A tiempo completoDeco Digital es la aceleradora digital de Grupo Deco Nacional. Integramos las tecnologías más avanzadas dentro de los procesos de negocio de empresas dedicadas a servicios financieros, funerarios y de salud. Enfocamos nuestros esfuerzos en proyectos de análisis de información, diseño de experiências digitales, desarrollo de software y mantenimiento de...
-
Digital Content Lead
hace 5 días
Monterrey, Nuevo León, México Deco Digital A tiempo completoDeco Digital es la aceleradora digital de Grupo Deco Nacional. Integramos las tecnologías más avanzadas dentro de los procesos de negocio de empresas dedicadas a servicios financieros, funerarios y de salud. Enfocamos nuestros esfuerzos en proyectos de análisis de información, diseño de experiências digitales, desarrollo de software y mantenimiento de...
-
Digital Marketing Specialist
hace 3 semanas
Monterrey, México Columbus McKinnon Corporation A tiempo completo**Position**:Digital Marketing Specialist **Location**:Monterrey, Mexico **Position Overview**: The Specialist, Digital Marketing will develop and execute multi-channel digital marketing initiatives and creating, optimizing, and measuring the engagement of multimedia content across marketing channels in support of our strategic goals. This position...
-
Digital Marketing Specialist
hace 3 semanas
Monterrey, México Columbus McKinnon Corporation A tiempo completo**Position**:Digital Marketing Specialist **Location**:Monterrey, Mexico **Position Overview**: The Specialist, Digital Marketing will develop and execute multi-channel digital marketing initiatives and creating, optimizing, and measuring the engagement of multimedia content across marketing channels in support of our strategic goals. This position...
-
Digital Marketing Specialist
hace 3 semanas
Monterrey, México ESAB A tiempo completoJob Description: DIGITAL MARKETING SPECIALIST Do you like creating marketing campaigns that captivate the audience and produce tangible results? Are you a lead generation and lead nurturing guru? Does optimization of digital strategies sound like a good challenge? Then this is your chance! ESAB’s North American MarCom team is looking for an energetic and...
-
Digital Marketing Specialist
hace 5 días
Monterrey, Nuevo León, México Columbus McKinnon Corporation A tiempo completoPosition:Digital Marketing SpecialistLocation:Monterrey, MexicoPosition Overview: The Specialist, Digital Marketing will develop and execute multi-channel digital marketing initiatives and creating, optimizing, and measuring the engagement of multimedia content across marketing channels in support of our strategic goals. This position requires experience...
-
Digital Marketing Specialist
hace 4 semanas
Monterrey, México Redwood Logistics A tiempo completo**Digital Marketing Specialist** Reports To**:Chief Marketing Officer** Location**:Monterrey, Mexico** Environment**: Hybrid (option to work remotely Monday & Friday)** Status**:Salaried** **Work Schedule**: This position is **full-time** and **hybrid, Monday through Friday** from about **8:00 AM to 5:00 PM** (local time) with an hour break, but...
-
Digital Marketing Specialist
hace 5 días
Monterrey, Nuevo León, México ESAB A tiempo completoJob Description:DIGITAL MARKETING SPECIALISTDo you like creating marketing campaigns that captivate the audience and produce tangible results? Are you a lead generation and lead nurturing guru? Does optimization of digital strategies sound like a good challenge? Then this is your chance ESAB's North American MarCom team is looking for an energetic and...
-
Strategic Content Specialist
hace 3 semanas
Monterrey, México AutoZone A tiempo completo**Job Title**: Strategic Content Specialist **Position Purpose** **Primary Accountabilities** - The Strategic Content Specialist is accountable to ensure all catalog data is loaded according to existing process including validation, integrity, quality and best practices. - Follows up on specific cataloging special requests until their completion (tests, ad...
-
Digital Marketing Specialist
hace 6 días
Monterrey, Nuevo León, México Redwood Logistics A tiempo completoDigital Marketing SpecialistReports To:Chief Marketing OfficerLocation:Monterrey, MexicoEnvironment: Hybrid (option to work remotely Monday & Friday)Status:SalariedWork Schedule:This position is full-time and hybrid, Monday through Friday from about 8:00 AM to 5:00 PM (local time) with an hour break, but flexibility is available based on coverage.Who We...
-
Specialist Sr Strategic Content
hace 5 días
Monterrey, Nuevo León, México Autozone A tiempo completoPosition Purpose The Strategic Content Sr Specialist partners with the Merchandising Category teams to ensure all content and catalog data is complete and meets quality requirements and it is loaded timely to support sales initiatives and enhance trustworthy advice. Develops display configurations to drive sales through visual interaction of product data for...
-
Strategic Content Specialist
hace 6 días
Monterrey, Nuevo León, México AutoZone A tiempo completoJob Title:Strategic Content SpecialistPosition PurposePrimary Accountabilities The Strategic Content Specialist is accountable to ensure all catalog data is loaded according to existing process including validation, integrity, quality and best practices. Follows up on specific cataloging special requests until their completion (tests, ad hoc catalog...
-
Specialist Sr Strategic Content
hace 2 semanas
Monterrey, México AutoZone A tiempo completo**Position Purpose** **Primary Accountabilities** The senior strategic content specialist is responsible for ensuring that all catalog data is uploaded in accordance with the existing process, including validation, integrity, quality, and best practices. Coordinates and prioritizes the activities and initiatives of the strategic content specialist to...
-
Content Specialist
hace 2 semanas
Monterrey, México Kinedu A tiempo completo**About Kinedu** Kinedu is on a mission to unleash early childhood development at scale by fostering quality learning experiences at home and at school and everywhere in between. The majority of a child’s brain develops in the formative years before he or she enters kindergarten, and yet the early childhood development ecosystem is highly unstructured...
-
Specialist Sr Strategic Content
hace 6 días
Monterrey, Nuevo León, México AutoZone A tiempo completoPosition PurposePrimary AccountabilitiesThe senior strategic content specialist is responsible for ensuring that all catalog data is uploaded in accordance with the existing process, including validation, integrity, quality, and best practices.Coordinates and prioritizes the activities and initiatives of the strategic content specialist to ensure that the...
-
Content Specialist
hace 2 meses
Monterrey, México Kinedu A tiempo completo**About Kinedu** Kinedu is on a mission to unleash early childhood development at scale by fostering quality learning experiences at home and at school and everywhere in between. The majority of a child’s brain develops in the formative years before he or she enters kindergarten, and yet the early childhood development ecosystem is highly unstructured...
-
Marketing Digital
hace 2 meses
Monterrey, México Deco Digital A tiempo completoDeco Digital es la aceleradora digital de Grupo Deco Nacional. Integramos las tecnologías más avanzadas dentro de los procesos de negocio de empresas dedicadas a servicios financieros, funerarios y de salud. Enfocamos nuestros esfuerzos en proyectos de análisis de información, diseño de experiências digitales, desarrollo de software y mantenimiento de...
-
Content Specialist
hace 5 días
Monterrey, Nuevo León, México Kinedu A tiempo completoAbout KineduKinedu is on a mission to unleash early childhood development at scale by fostering quality learning experiences at home and at school and everywhere in between.The majority of a child's brain develops in the formative years before he or she enters kindergarten, and yet the early childhood development ecosystem is highly unstructured globally...
-
Social Media and Content Specialist
hace 4 semanas
Monterrey, México AMS A tiempo completo**About Us**: We are AMS. We are a talent solutions business. Working with clients across the globe, we have learned what it takes to be a high performing employer. It starts with talent; sourcing, selecting and keeping the right people in the right jobs. To do this well, you need unmatched expertise in digital innovation, and a deep understanding of the...