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Wobot.ai - Customer Success Associate

hace 2 meses

Desde casa, México Wobot.ai A tiempo completo

**Responsibilities**:

- Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction
- Establish a trusted and strategic advisor relationship to help drive the continued value of our product
- Maintain and develop customer success strategies and best practices, as well as customer support content with the help of the creative team
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Maintain existing customer success metrics and data
- Serve as day-to-day contact for assigned accounts, identify areas of opportunity, highlight best practices, and document them
- Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals
- Facilitate interaction and workflow between project team members to ensure timely deliverables
- Collaborate, problem-solve, and/or strategize upcoming client meetings with team members
- Work with the sales and marketing team to develop case studies

**Requirements**:

- Exceptional written and verbal communication skills.
- Someone who is ready to take initiatives and is self-driven
- Someone who is detail oriented.
- Timings: 9am-6pm CST

**How we work ?**
- Microsoft Teams is our go to tool for daily communication
- We conduct daily standups and team meetings over Teams
- We encourage open discussion and debate, and place tremendous value on ownership and founder mindset.
- We value: design + amazing UI/UX, documentation, To-Do lists and Data based decision.
- We're distributed but not alone We might be working around the world but we believe in the value in getting to know each other outside of working hours
- We get together for a bi-weekly townhall and frequent destressing session with a certified healer

**Perks and Benefits**:

- 100% remote workplace model
- Top performers eligible for attractive equity options
- Mental Health Consultations.
- Company sponsored upskilling courses
- Growth Hours: 40 hours every year
- The chance to give back with 40 hours for community causes
- Access to a Financial Advisor

**Salary**: $95,973.00 - $119,966.00 per year

**Experience**:

- Customer Success: 1 year (preferred)
- B2b Industry: 1 year (preferred)

**Speak with the employer**
+91 9310165811

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