Tier 2 Support Engineer

hace 3 semanas

Guadalajara, México Helpware A tiempo completo

**About Us**

Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Philippines, and Germany, providing Customer Experience & Operational Support services for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class value-adding solutions to our partners by leveraging our empowered teams, innovative solutions, and technologies.

**So, why Helpware?**

Let's start with the facts. In the past year, our team has grown 4 times in size across the globe and increased company revenue exponentially. That's not by coincidence. People are our single greatest commodity, which is why we are careful who is let into our world of Helpers. We are currently in search of a **Tier 2 Technical Support Engineer** to push the boundaries and join our team of hard-working, driven individuals. We are guided at all times by the values of inclusion, cultural sensitivity and genuine caring. If you value hard work, driving change, and contributing to something greater than yourself, check out the details below and apply

**What is this role about?**

Helpware is looking for a Tier 2 Technical Support Engineer for our software client to join our amazing team in Guadalajara. As a Tier 2 Technical Support Engineer, you will communicate with our client's customers through phone, chat and live sessions and address any technical queries and issues.

**Primary Responsibilities**:

- Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
- Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer-facing platforms.
- Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.

**Qualifications**:

- At least 3-5 years experience in Technical Support or a position of similar nature in a software company.
- 3+ years of experience at a SaaS or security vendor in a consultancy or advisory role.
- Capable of understanding the technical aspects of a complex system.
- Strong technical troubleshooting skills and problem-solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
- Must have excellent communication skills and a passion for providing world-class service.
- Experience of directly supporting enterprise-level customers.
- Ability and desire to learn products and technologies.
- Must be able to work independently as well as with others, as part of a domestic and international team.
- Excellent time management, decision-making, prioritization, and organization skills.
- Thorough knowledge of Microsoft Windows operating system and server platforms with emphasis on Windows 2008/2012/2016 Server.
- Participate in on-call rotation basis in order to provide 24/7 support for the customers
- Proficiency in English both written and spoken.
- Computer Science education and/or technical certifications
- Experience working with Linux or Unix Operating Systems.
- Experience working with Mac Operating Systems.
- Authentication methods (SAML, RSA Securid, Smart cards, Tokens, Radius, LDAP).
- Experience of single sign on solutions (e.g. Okta, ADFS).
- Experience in Windows Clustering, Network Load Balancing, SAN technologies, and disaster recovery.

**Our Client's Background**

Our client is a leading software company specializing in cyber security. The goal of our client is to provide identity security solutions through the platform and protect companies from unauthorized access and malicious actors.

**What we offer**:

- Law Benefits
- Social Security (IMSS)
- 12 Vacations Days after First Year
- Vacation Bonus (Prima Vacacional)
- Christmas Bonus (Aguinaldo)
- Sunday Bonus (Prima Dominical)
- Food Vouchers
- Health Insurance
- Excellent Work Environment
- Opportunities for Growth
- On Staff Psychologist and Nutritionist
- Convenient Partnerships for Food and _More_

**Work Environment**:
As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains is our commitment to our people. We are committed to providing continuous employment to people, especially those severely affected by this pandemic. Our policy is our people first, and our goal is to keep our employees safe during these uncertain times.

AVISO DE PRIVACIDAD

  • Noc Tier 2 Engineer

    hace 4 semanas

    Guadalajara, México Transtelco A tiempo completo

    Flo Networks is a leading provider of telecommunications services between the United States and Mexico. We provide voice and data services to Fortune 1000 companies, telecommunications and cable companies through a fiber optic network that stretches 10,000 km between both countries. We are looking for a **NOC Tier 2 Engineer** to provide support, monitoring...

  • Tier One Technical Support

    hace 4 semanas

    Guadalajara, México IBM Interactive A tiempo completo

    Do you like Technology, helping people, and solving problems? This role is for you! As a Tier 1 Technical Support Representative some of your responsibilities will be: Assist with the maintenance and documentation of all facets of reliable, efficient, customer service. Provide assistance to all members in the use of our computer network, workstations, and...

  • Tier One Technical Support

    hace 3 semanas

    Guadalajara, Jalisco, México IBM Interactive A tiempo completo

    Do you like Technology, helping people, and solving problems? This role is for you As a Tier 1 Technical Support Representative some of your responsibilities will be:Assist with the maintenance and documentation of all facets of reliable, efficient, customer service.Provide assistance to all members in the use of our computer network, workstations, and...

  • Ms Dynamics Product Support Engineer

    hace 3 horas

    Guadalajara, México Atriyo LLC A tiempo completo

    **Job Title**: Microsoft Dynamics Product Support Engineer **Location**:Guadalajara and Mexico, City, Mexico **Salary**:Open **Position**:Fulltime **Role 1: MS Dynamics 365 - F&O - Technical Engineer/Consultant** **Role 2: MS Dynamics 365 - F&O - Finance Functional Engineer/Consultant** **Role 3: MS Dynamics 365 - SCM Functional...

  • Senior Network Support Engineer

    hace 4 días

    Guadalajara, México EPAM Systems A tiempo completo

    **DESCRIPTION**: Join the Cutting Edge of Cloud Technology: Are you ready to be a part of the dynamic realm of cloud computing? At EPAM Systems, we're seeking a Senior Network Support Engineer with a passion for solving complex challenges in the world of cloud platforms and big data products. Collaborate with a team of seasoned professionals, provide...

  • Sr. Support Engineer

    hace 4 semanas

    Guadalajara, Jal., México Gigamon A tiempo completo

    We are seeking a Technical Support Engineer to provide world-class support to Gigamon customers and partners. This role requires a friendly, polished communicator, committed to solving complex problems and delivering high-level customer satisfaction. You will get the opportunity to work with Engineering, Sales, and Customer Success to resolve Gigamon...

  • Product Support Engineer

    hace 4 semanas

    Guadalajara, México OMRON A tiempo completo

    We are looking for our next **Product Support Engineer** based in Guadalajara. Our engineer will support the Sales Channels, Customer Service, Product Support Team and Product Marketing Team members with technical and marketing activities for all DMS (Relays, Switches, Connectors and Sensors) and a limited amount of IA products such as Industrial Components...

  • Hadoop Support Engineer

    hace 4 semanas

    Guadalajara, México Capital Empresarial Horizonte A tiempo completo

    Capital Empresarial Capital Empresarial Horizonte Empresa Mexicana especialista en Recursos Humanos y Tecnologías de la Información Solicita: Hadoop Support Engineer Para laborar en Guadalajara **Perfil**: Escolaridad: Ingeniería en Sistemas, Informática o afín. Experiência: Mínima de 3 años. Inglés: Inglés conversacional avanzado...

  • Hadoop Support Engineer

    hace 5 días

    Guadalajara, México Capital Empresarial Horizonte A tiempo completo

    Capital Empresarial Capital Empresarial Horizonte Empresa Mexicana especialista en Recursos Humanos y Tecnologías de la Información Solicita: Hadoop Support Engineer Para laborar en Guadalajara **Perfil**: Escolaridad: Ingeniería en Sistemas, Informática o afín. Experiência: Mínima de 3 años. Inglés: Inglés conversacional avanzado...

  • Aplication Support Engineer

    hace 4 semanas

    Guadalajara, México Intugo Call Center A tiempo completo

    We are looking for an Application Support developer to join our team. This team owns technical support of the products, including ticket processing, issue analysis and resolution, and communication with internal stakeholders on the Tier 2, business, and R&D teams. This position prioritizes issue resolution but also can make improvements via code changes and...

  • Technical Analyst 2-support

    hace 4 semanas

    Guadalajara, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Software Support Engineer

    hace 4 semanas

    Guadalajara, México amdocs A tiempo completo

    **Job ID**: 172743 **Required Travel** :Minimal **Managerial - No** **Location**:MEXICO- GUADALAJARA (Amdocs Site)** **Who are we?**: **In one sentence**: Responsible for providing best-in-class technical support to a global customer base. Maintains ownership of the resolution of complex technical problems, including debugging, simulations, identifying...

  • Technical Support Engineer

    hace 4 semanas

    Guadalajara, México Brightcove A tiempo completo

    **Position Overview** **Responsibilities**: **Qualifications/Experience** - College degree (CS degree preferred) - Excellent communication skills and strong customer focus - Proven analytical / problem solving ability - Ability to communicate technical concepts clearly and effectively, both written and oral - Demonstrated ability to lead and manage...

  • Bilingual Technical Support Level 2

    hace 4 semanas

    Guadalajara, México GLOBAL FLEET MANAGEMENT S DE RL DE CV A tiempo completo

    Are you passionate about technology, self-motivated and energetic? Do you like to provide top-notch customer service? If the answer is YES, we have a job for you! We are a software-as-a-service provider and have over a thousand B2B customers in North America and worldwide. We are growing fast and looking for a new member of our **Technical Support Team...

  • Product Support Engineer

    hace 4 semanas

    Guadalajara, México OMRON A tiempo completo

    External Description We are looking for our next Product Support Engineer based in Guadalajara. Our engineer will support the Sales Channels, Customer Service, Product Support Team and Product Marketing Team members with technical and marketing activities for all DMS (Relays, Switches, Connectors and Sensors) and a limited amount of IA products...

  • Senior Support Engineer

    hace 4 semanas

    Guadalajara, México Luxoft A tiempo completo

    **Project** Description**: Large US based investment fund is looking for a support engineer having strong Unix administration skills and development experience. **Responsibilities**: Your responsibilities will include: Supporting financial data users Addressing users' concerns and queries about data availability, accessing, quality, etc. Multitasking and...

  • IT Support Engineer

    hace 4 semanas

    Guadalajara, México Synechron A tiempo completo

    Synechron is a self-funded, leading digital transformation Consulting firm focused on the financial services industry working to accelerate digital initiatives for Banks, Asset Managers and Insurance. We achieve this by providing our clients with innovative solutions that solve their most complex business challenges and combining Synechron’s unique,...

  • Product Support Engineer

    hace 3 semanas

    Guadalajara, Jal., México OMRON Corporation A tiempo completo

    We are looking for our next Product Support Engineer based in Guadalajara. Our engineer will support the Sales Channels, Customer Service, Product Support Team and Product Marketing Team members with technical and marketing activities for all DMS (Relays, Switches, Connectors and Sensors) and a limited amount of IA products such as Industrial Components...

  • Azure Machine Learning – Technical Support Engineer

    hace 5 días

    Guadalajara, México Axented A tiempo completo

    At Axented, our commitment lies in spearheading groundbreaking solutions tailored to our clients' needs. As frontrunners in the technology realm, we constantly seek adept individuals driven to make an impact. Presently, we are in pursuit of a seasoned Azure Machine Learning – Technical Support Engineer to fortify our team and uphold the provision of...

  • Product Support Engineer

    hace 2 semanas

    Guadalajara, Jal., México Tiger Text A tiempo completo

    External Description We are looking for our next Product Support Engineer based in Guadalajara. Our engineer will support the Sales Channels, Customer Service, Product Support Team and Product Marketing Team members with technical and marketing activities for all DMS (Relays, Switches, Connectors and Sensors) and a limited amount of IA products such as...