IT Services Analyst
hace 7 meses
In Omron México we are looking for our next **IT Service Analyst** located in Guadalajara.
Our IT Service Analystwill be responsible for providing first class technical support to all Omron internal staff and contractors who have access to Omron's internal network and systems. This position will be expected to maintain both software and hardware inventory for all supported Omron entities locally and remotely. Maturity of judgment under pressure and the ability to triage and diagnose the level of user needs is essential.
The IT Service Center Analyst II must be able to prioritize tasks and multitask appropriately while working in a rapidly changing global environment.
**RESPONSIBILITIES**:
Primary focus is to provideonsite user and infrastructure support at Guadalajara site, reporting any major issue to Mexico IT Tech Lead,IT LAM and OMCA Regional IT Leadership.
- Provide accurate and timely logging of incidents and resolutions in ITSM ticketing system.
- Able to effectively support individuals from all levels of the organization including C level
- Ability to properly prioritize support issues based upon urgency, severity and impact to both the individual and the organization.
- Manage ticket priority, categorizations, problem association, CI association and other ticket mechanics.
- Ability to provide effective and accurate solutions to user problems to ensure user satisfaction and productivity
- Courteously obtain and document concise incident, request and problem information for internal service personnel.
- Escalate problems to appropriate IT staff for workaround, resolution, root cause analysis and preventative solutions. Document replication evidence and details prior to each escalation.
- Maintain frequent communications with end users during the incident resolution and request fulfilment process.
- Utilize superior customer service skills and multitasking abilities.
- Ability to manage and lead individual or small projects.
- Work closely with other teams to record and publish knowledge transfer needed to support IT Service Center incidents and/or requests
- Support continual service improvement by reviewing and recommending modifications to standard operating procedures and work instructions.
- Represent the Omron Guiding Principles through personal and business interactions with employees, distributors and colleagues.
- Other duties and special projects as assigned, including occasional off hours and weekend support.
- Represent Omron in a professional, ethical, and socially responsible manner.
**EDUCATION, EXPERIENCE AND CERTIFICATIONS**:
**Education**: At Minimum an Associate's degree (Bachelor's preferred) in a technical field i.e. computer science or information technology or equivalent work experience. CompTia A+ and/or Network+ certification is highly preferred.
**Experience**: Minimum of 2-4 years of experience in related field; 3+ years preferred. Thorough understanding of ITSM ticketing systems and associated tools is required.
Core Technical Competencies:
- Employee Onboarding/Offboarding
- TCP/IP, Active Directory and DNS
- Basic network troubleshooting (VPN, Ping, DNS, Tracerouting)
- Microsoft Windows Operating Systems
- Microsoft Office suite
- Advanced internet browser knowledge
- Wireless / Mobility administration
- PC/Mac Lifecycle Management
- Print Sharing administration and troubleshooting
- Ability to support remote user
- AV and Video conferencing administration and troubleshooting
- Telephony administration
The following is advantageous but not required:
- Bilingual in either Spanish and english
- ERP and Applications support
- Microsoft Office 365 Administration
- ITIL knowledge.
**SKILLS**:
**Technical Abilities**: Excellent analytical, conceptual, and problem-solving abilities. Excellent architecture and technical support documentation skills
**Behavioral Profile**: Excellent understanding of the organization's goals and objectives. Excellent communication and interpersonal skills. Experience working in a team-oriented, collaborative environment. Exceptional customer service orientation.
**Travel Requirements**: Approximately 5% travel
**"Omron is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and job applicants regardless of their race, religion, gender, age, disability, social status, ethnic origin, immigration status, opinions, sexual preferences, marital status, pregnancy, or any other factor that goes against human dignity, in accordance with the Mexican Federal Labor Law. In addition to complying with the requirements of the Mexican Federal Labor Law, we adhere to applicable state and local laws governing non-discrimination. Omron is committed to not discriminating against any individual, whether within its facilities or in any other location where employees perform their duties, including remote work and other employment-related situations. This policy applies to all terms and conditions of employment, includ
-
IT Operations Analyst
hace 7 meses
Guadalajara, México Koch Global Services A tiempo completo**Your Job** We are seeking a motivated and innovative IT Operations Analyst to help advance our Operational Excellence strategies in support of our vision. Your role will be to work with third party providers, monitor performance, troubleshoot incidents, performance issues and outages, and provide a superior client experience. **Our Team** The IT...
-
IT Services Desk
hace 21 horas
Guadalajara, México Tata Consultancy Services (TCS) A tiempo completoTata Consultancy Services is an IT services, consulting and business, ensuring a level of certainty no other firm can match. TCS offers a consulting-Lead, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model. We are hiring: IT Services Desk Send Your Resume...
-
IT Services Desk
hace 7 meses
Guadalajara, México Tata Consultancy Services (TCS) A tiempo completoTata Consultancy Services is an IT services, consulting and business, ensuring a level of certainty no other firm can match. TCS offers a consulting-Lead, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model. We are hiring: IT Services Desk Send Your Resume...
-
Learning Services Analyst
hace 7 meses
Guadalajara, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo**Job title**: Learning Services Analyst **Reports to**: Global Learning Services Lead **Location**: Guadalajara SSC If you are looking for design challenges, have experience in a fast-paced technical environment, and have a passion for learning, we want you on our team. As Learning Services Analyst (HR processes) you will design and produce interactive,...
-
Learning Services Analyst
hace 7 meses
Guadalajara, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo**Job title**:Learning Services Analyst **Reports to**: Global Learning Services Lead **Location**:Guadalajara SSC If you are looking for design challenges, have experience in a fast-paced technical environment, and have a passion for learning, we want you on our team. As **Learning Services Analyst (HR processes) **you will design and produce...
-
Analyst IT Operations
hace 4 días
Guadalajara, México Flex A tiempo completoAt Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in...
-
IT Business Analyst Finance and Controlling
hace 7 días
Guadalajara, México Sidel A tiempo completoWe are seeking an information specialist who will work with colleagues and consultants to develop and improve the performance of our IT systems for Finance Area, one of the key strategic areas of Sidel. You will work under the responsibility of the Business Analyst to specify, develop, maintain and improve the performance of solutions that automate our...
-
IT Contracts Analyst
hace 7 meses
Guadalajara, México UST A tiempo completo**IT Contracts Analyst** **Analyst I - Operations **Who we are**: Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world. UST is a mission-driven...
-
Business Analyst
hace 4 días
Guadalajara, México NTT Data Services A tiempo completo**Req ID**: 231166 We are currently seeking a Business Analyst to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). Position Summary: Responsibilities - Plan, conduct, and manage the analysis of complex business systems and functional issues within Advice tech domain - Facilitate requirements\user story gathering, decomposition and analysis in...
-
Helpdesk Analyst
hace 3 horas
Guadalajara, México NTT Data Services A tiempo completo**_NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law._** NTT DATA, Inc. currently seeks a Help Desk Analyst - Full Time - to join our team in...
-
Data Analyst
hace 3 días
Guadalajara, México Experience IT A tiempo completoExperience IT, solicita un #DataAnalyst para importante empresa de #IT **Requisitos**: - Escolaridad: Matemáticas, Informática, Estadística, Ing. Sistemas Computacionales o afín. - Experiência: +6 años con las siguientes actividades: Snowflake, SnowSQL y SnowPipe y en el despliegue de las funciones de Snowflake. Conocimiento en: Armado de bases,...
-
Senior IT Quality Analyst
hace 7 meses
Guadalajara, México AstraZeneca A tiempo completoProtecting AZs license to operate through industry leading delivery and maintenance of world class compliant innovation, projects and services. This function comprises forward thinking IT Quality Management professionals that understand the evolving external regulatory landscape, AZs internal business processes, and are experts at integrating business...
-
Murex Business Analyst
hace 3 meses
Guadalajara, México Bhuvi IT Solution A tiempo completo**Job Title**: Murex Analyst/Business Analyst **Location**: [Remote/Mexico Location] **Type**: [Full-time/Contract] **Overview**: Join our team as a Murex Analyst/Business Analyst! In this role, you will be instrumental in implementing, configuring, and supporting the Murex platform, while gathering and analyzing business requirements for financial products...
-
IT Services Operations Manager
hace 3 semanas
Guadalajara, Jalisco, México Amdocs A tiempo completoJob OverviewAs a seasoned IT Services Operations Manager, you will be responsible for leading the delivery of high-quality services to our clients. With a strong focus on customer satisfaction and service excellence, this role requires exceptional leadership and management skills.
-
HR Employee Services and Lifecycle Analyst
hace 3 meses
Guadalajara, México Ingredion Global Business Services, S.A. de C.V. A tiempo completoJob Description HR Employee Services and Lifecycle Analyst **Location: Guadalajara SSC, Mexico** **Reports to: Manager, HR Employee Services and Lifecycle** The **Employee Services and Lifecycle Analyst **will be responsible of providing customer service (to internal employees for HR-related processes through inquiry management and resolution. Research...
-
IT Operations Analyst
hace 20 horas
Guadalajara, México Koch Business Solutions A tiempo completo**Description** We are seeking a motivated and innovative IT Operations Analyst to help advance our Operational Excellence strategies in support of our vision. The IT Operations Analyst is expected to work with third party providers, monitor performance, troubleshoot incidents, performance issues and outages, and provide a superior client experience....
-
IT Triage Analyst Iii
hace 7 meses
Guadalajara, México NTT DATA A tiempo completo**Req ID**: 283174 We are currently seeking a IT Triage Analyst III to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). Knowledge, Skills & AbilitiesKnowledge, Skills & Abilities Required/PreferredKnowledge, Skills & AbilitiesLicenses & Certification Required Ability to review and analyze requirements to understand how the issue reported should...
-
Applications System Analyst
hace 9 meses
Guadalajara, México Koch Global Services A tiempo completo**Your Job** The Koch Capability Transformation Team within Koch Global Services (KGS) is seeking an Applications System Analyst efficiently managing ServiceNow administration duties concurrently with proactive engagement in incident and task support, collaborating closely with IT and business teams to comprehend their requirements, and delivering targeted...
-
Business Systems Analyst
hace 4 meses
Guadalajara, México Flex LTD A tiempo completoFlex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...
-
Operations IT Business Analyst
hace 7 meses
Guadalajara, México AstraZeneca A tiempo completoAt AstraZeneca, we put patients first and strive to meet their unmet needs worldwide. Working here means being daring, thinking big and working together to make the impossible a reality. If you are swift to action, confident to lead, willing to collaborate, and curious about what science can do, then you’re our kind of person. By taking on the Business...