Software Support Engineer

hace 4 semanas

Guadalajara, México amdocs A tiempo completo

**Job ID**:185757
**Required Travel**: Minimal
**Managerial - No**
**Location:**:Mexico-Guadalajara (AM)

**Who are we?**:
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.

**In one sentence**:

- Responsible for providing best-in-class technical support to a global customer base.- Maintains ownership of the resolution of complex technical problems providing technical expertise over a wide number of systems by identifying bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.**What will your job look like?**:

- You will support code deployments to development, navigate through servers, check logs, check server performance, check server active connections etc. in a production support environment
- You will provide engineering expertise to troubleshoot, modify and engineer software solutions and configurations to ensure the product/solution performs within optimal design specifications.
- You will take leadership in owning issue resolution and driving them to completion e.g. investigate, debug and reproduce issues, provide fixes and workarounds and verify changes to ensure continued operability of the software solution.
- You will demonstrate continuous improvements and increased efficiency to the software or business processes utilizing Software Engineering tools, innovative techniques and the reuse of existing solutions.
- You will contribute to meeting the SLAs and KPIs, ensuring that incident and problem management processes and procedures are followed and adhered to standards; and detailing to an ISO standard.
- You will communicate with internal customers to enhance the understanding of customer problems and verify that an appropriate resolution has been applied.

**All you need is...**:

- Bachelor's degree in Science/IT/Computer Science or equivalent- Strong technical, analytical, problem solving, and communication skills**Required - must have experience**:

- Unix/Linux
- Scripting Language - Bash or Python
- SQL intermediate to complex queries
- AWS basic awareness of cloud services (EC2, RDS, S3, CloudWatch)
- Java - J2EE highly desired

**Nice to have**
- Familiar with middleware (Apache/ Tomcat/ RabbitMQ)
- Microservices Jira**Why you will love this job**:

- You will gain valuable experience and wide knowledge of Software integrative systems.
- You will be exposed to advanced market technologies.
- You will work with multiple channels and diverse areas of expertise.

LI-SR1
LI-Hybrid

**Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

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