Level I Help Desk Support

Manage Help Desk / Support Queue and Coordinate resources to resolve cases for customers in the USA. all Support cases originate from the US for US customers. You will be coordinating support cases between US customers and US based support engineers. (you are not providing the support, but coordinating) Work is conducted 100% in English. 100% remote...

Empresa ubicada en San Antonio, dedicada a brindar servicios de IT a diversas empresas. Buscan abrir operaciones en Monterrey. Puesto: Help Desk Inglés Avanzado Escolaridad: Afín a IT **Funciones**: Configuración de redes Monitoreo cibernético Captación y atención de tickets (10 a 30 tickets diarios) Solución de problemas del cliente Conmutación...

Summary of the position Trilingual position: English, French or Italian and Spanish Itanlian // French communication skills B2 (Upper Intermediate) minimum requirement - Key Responsibilities:_ Provide IT support (via phone and chat) to one of Insight’s clients. Perform troubleshooting Office issues, unlock accounts in the Active Directory, reset...

Helpdesk Support Analyst The Functionary is looking for a Helpdesk L1 and L2 Technical Support Agent. This is a work from home position. About the company The Functionary is a leading provider of business process support services to consumers, small business, mid-market, and enterprise customers. The Functionary partners with retailers, OEMs, and...

'''Job Overview:''' We are seeking a highly motivated and skilled Technical Support professional to join our team. As a Technical Support, you will be responsible for providing technical assistance and support to our clients, ensuring their IT systems are running smoothly. This is an excellent opportunity for someone with strong problem-solving skills and a...

The AVI-SPL Technical Support Engineer (TSE) can be the initial or secondary contact point for AVI-SPL customers contacting our Global Help Desk. The TSE Level 1 will work with the Global Help Desk to provide service support for clients, with the end goal of restoring functionality to client assets while delivering a world-class customer service experience....

Job Summary: Trevel company which offers personalized and private tours for travelers, is seeking Host Support assistant. You will be responsible for providing support to hosts and ensuring they have the resources they need to provide our travelers with an exceptional experience. You will work closely with our Host Team, Customer Service, and Experience...

**Project** Description**: Provide support for the Online Academy resource hosted by one of UK leaders of Chartered Surveyors. Close collaboration with management on the clients side regarding ongoing issues and possible extensions for the platform. **Responsibilities**: - Ensuring platform sustainability and functionality with the new versions of PHP -...

**A LITTLE BIT ABOUT Boldr** - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...

Remote Insurance Assistant - Tele-Help (Contract Role Based in Mexico) MUST HAVES: - **Knowledgeable in Auto and Home Insurance.**: - **Advanced English** Company Overview: Tele-Help is at the forefront of Near Shore Call Center and Remote Staffing Support, serving over 36 partners in the U.S. and Canada. We understand the intricacies of entrusting core...

_¡Forma parte de nuestro equipo!_ - Estamos en búsqueda de un _**Administrador Middleware**_ **Requisitos**: - Experiência en instalación, configuración y administración de: - Apache Tomcat, IIS, RedHat JBOSS, NGINX, Weblogic. - Resolución de problemas en el servidor web Apache/ Troubleshooting en Apache Web Server - Gestión de certificados SSL. -...

_Forma parte de nuestro equipo!_ - Estamos en búsqueda de un _**Snowflake developer.**_ **Requisitos**: - +3 años de experiência práctica con **Snowflake**: - Experiência laboral con bases de datos SQL como **Oracle, SQL Server y NoSQL**: - Competente en la realización de análisis de causa raíz de los modelos existentes y proponer una solución -...

_Forma parte de nuestro equipo!_ - Estamos en búsqueda de un _**Analista Java**_ **Requisitos**: - Analista funcional con capacidades técnicas (debe entender el código y poder programar y desarrollar en Java si es necesario) - 4 años de experiência en Java - Muy valorable experiência en **Cassandra**: - Conocimiento/Experiência en**:Spring, SuSe...

_¡Forma parte de nuestro equipo!_ - Estamos en búsqueda de un _**Remedy Developer**_ - Alta experiência como programador en las versiones antiguas de Remedy (preferentemente conocer la versión 7.6). - Nível básico: - ITSM (peticiones, cambios e incidencias) a nível de usuario. - Jira a nível de usuario. - Integraciones (Rest API//WS SOAP) - AR...

_¡Forma parte de nuestro equipo!_ - Estamos en búsqueda de un _**Desarrollador ServiceNow**_ **Requisitos**: - +4 años en desarrollo y parametrización **servicenow** en sus distintos módulos. - Autonomía a la hora de desarrollar requerimiento especificado. - Saber moverse por la plataforma aunque sea por un solo **módulo**. - Esencial que sepa...

**SAP 4/HANA** - Experiência de 6-8 años en proyectos de implantación de SAP IS-U (SAP S/4HANA) en el área de lecturas y GED. - Conocimiento del negocio de comercialización de electricidad y gas en España. - Se valorará conocimiento del sector de comercialización de electricidad y gas en otros países europeos. - Conocimientos técnicos: Idocs y...

**Required Qualifications**: - 3+ years of experience with UNIX - 3+ years of experience with SQL - Advanced English level - Experience in resolution of tickets **Position's General Duties and Tasks Required**: - Actively provide support for resolution of L2 issues with detailed analysis. Also help in code fixes and rigorous testing where required - Good...

6+ years of IT experience in L2/L3 support and 4+ years of experience in.NET Technologies. - Responsible for Handling Level 2 Analysis - Allocate an issue, investigate it, find a root cause, and present the clear and correct bug report to - development team. - Follow SLAs during triaging incidents from service desk. - Create and maintain documentation such...

**Sobre nosotros**: Desde 2002 nos definimos como una empresa innovadora dedicada al desarrollo de software y la creación de soluciones de procesamiento de documentos electrónicos. Nuestro principal objetivo es agilizar e integrar los procesos administrativos de nuestros clientes; para que ellos, puedan dedicar su tiempo y recursos en actividades que...

Job Overview Entry-level professional individual contributor who works under close supervision in a team that is responsible for product design experience. Problems faced are routine. Essential Functions - Works directly with product teams to receive support requests - Triages requests, fixes small bugs & submits engineering tickets - Working knowledge of...