![Ford de México](https://media.trabajo.org/img/noimg.jpg)
IT Site Management
hace 5 días
Mexico (Hybrid)
**What you’ll be able to do**:
- Support a operation in multiple locations in multiple US cities and Latam
- Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to business customers throughout the facilities.
- Interface with Business IT and business owners to prioritize improvement efforts.
- Support Business Managed Systems / DevOps in resolving incidents; Support escalations, provide hands and feet to support teams and other global teams (e. g. DBA, Server Operations, Ops Control, Network Operations) if necessary
- Assist team lead with managing assignments and workload.
- Develop, maintain, and share, accurate support documentation
RESPONSIBILITIES
- Maintain Services running
- Revise KPI with Vendors
- Manage Vendors and procure ongoing services
- Support Projects deliverables
QUALIFICATIONS
**The minimum requirements we seek**:
- Bachelor's degree
- A strong desire to learn Enterprise Technology operations and business practices is desired.
- Broad business perspective is helpful. Understanding of computer-based tools, computing infrastructure and interest in processes that support Product Design & engineering is core.
- A willingness to work in a high-pressure environment and flexible working shift is a foundation in this space
- Experience with Office automation, Windows, PC’s & Printers
- Strong written and verbal communication skills, English.
- Knowledge on using Rally or Jira tools for Project Tracking is preferred.
- Familiar with cause-effect diagnostics methodologies like FMEA, Ishikawa, etc (6-Sixma in gral)
- Ability to multi-task; managing multiple tasks
- Work efficiently and effectively with diverse, cross functional teams under stressful circumstances
- Experience identifying, investigating & solving problems without supervision
- Experience with Server administration; Windows or Linux
- Familiar with Cisco routers and switches to include basic troubleshooting and cable installation
- Ability to communicate effectively with business users and IT professionals including globally distributed teams.
- The ability to adjust communications appropriately for the audience, work with all levels of management and diverse work groups
- Motivated and self-starter
- Ability to communicate effectively with business users and IT professionals including globally distributed teams; the ability to adjust communications appropriately for the audience; work with all levels of management and diverse work groups
- Experience with Windows 10, MacOs, Ubuntu (is a plus)
- 2-4 years of experience working with customers is preferred.
Desired & Plus:
- Able to create PowerApps - Power Automate - Sharepoint Sites for process automations
- Qlik Sense and Alteryx proficiency is a plus. Any related BI Tool knowledge required if not Qlik Sense
- Knowledge of Windows server and Windows Active Directory (Basic-Entry Level)
ABOUT US
At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow’s transportation.
ABOUT THE TEAM
We believe that freedom of movement drives human progress. Ford Information Technology (IT) is shaping the future of mobility by redefining the transportation landscape, enhancing the customer experience and improving people’s lives. Join the Ford family as we change the way the world moves.
JOB INFO
- Job Identification
- 23683
- Job Category
- Enterprise Technology
- Posting Date
- 01/24/2024, 03:38 PM
- 01/31/2024, 03:38 PM
- Degree Level
- Bachelor's Degree or equivalent
- Job Schedule
- Full time
- Locations
- Henry Ford No. 100, Piso 5, Naucalpan de Juárez, MEX, 53126, MX
(Hybrid)
- Remote
- No
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