On-site Service Specialist

hace 3 semanas


Naucalpan, México Hitachi Energy A tiempo completo

**Your Responsibilities**:
- Diagnoses and resolves IT-related issues effectively and efficiently.-
- Ensures that computers are delivered in a 'ready-to-use' condition for IT users.-
- Provides ad-hoc training to users on common IT issues and guides them through self-service tools.-
- Manages the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB).-
- Conducts regular inventory checks for relevant hardware.-
- Coordinates logistics by utilizing local logistics providers to transport and relocate devices between locations.-
- Handles warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.-
- Identifies and report potential risks that could impact the quality of OSS services.-
- Offers support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support.-
- Hosts and assist third-party technicians.-
- Performs routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality.-
- Adheres to prescribed OSS governance, which involves participating in meetings and following the escalation process, among other responsibilities.-
- Follows OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles.-
- Recommends equipment modifications or improvements to achieve operating efficiencies and ensure customer satisfaction within a factory environment (when applicable)-
- Support process engineering & maintenance as related to non-standard IT hardware, non-standard systems, IT-related production equipment, machine control issues, etc. (when applicable)-
- Responsible for the setup and deployment of hardware of various types of software. (when applicable)**Your Background**- Formal qualification in IT completed from an accredited university or college OR completed an apprenticeship in the field of IT.-
- Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in local language and English.-
- Proactive and solution-oriented mind-set-
- Demonstrates an ability to work independently and is self-driven**Tools**:
- Service Now-
- MS Office 365-
- Windows-
- iOS-
- Asset Management Tools.**Methodologies**:
- Lean 6 Sigma-
- ITIL**Basic Info**

**Location**
- Naucalpan de Juarez, Estado de México, Mexico
San Luis Potosi, San Luis Potosí, Mexico

**Job type**
- Full time

**Experience**
- Experienced

**Job function**
- IT, Telecom & Internet

**Contract**
- Regular

**Publication date**
- 2024-02-07

**Reference number**
- R0041885

Share this job



  • Naucalpan, México Hitachi Energy A tiempo completo

    **Your Responsibilities**: - Diagnoses and resolves IT-related issues effectively and efficiently.- - Ensures that computers are delivered in a 'ready-to-use' condition for IT users.- - Provides ad-hoc training to users on common IT issues and guides them through self-service tools.- - Manages the physical stock of devices and accessories, including updates...


  • Naucalpan de Juárez, México Bloomberg A tiempo completo

    Technical Support Specialist Mexico City Posted Jan 24, 2024 - Requisition No. 122801 Our Team: Our Bloomberg On-Site Support (BOS) teams work with urgency to provide 24/7 on-site technical solutions to Bloomberg’s internal and external customers in more than 75 countries. Our customers rely on our technology and the support that we...


  • Naucalpan de Juárez, México Bloomberg A tiempo completo

    Technical Support Specialist Mexico City Posted Jan 24, 2024 - Requisition No. 122801 Our Team: Our Bloomberg On-Site Support (BOS) teams work with urgency to provide 24/7 on-site technical solutions to Bloomberg’s internal and external customers in more than 75 countries. Our customers rely on our technology and the support that we...


  • Naucalpan, México Ford Motor Company A tiempo completo

    **What you’ll be able to do**: The role of the Extended Service Business Administrative Specialist is to support the dealers who sell and customers who have purchased Ford and Lincoln Protect products. - Manage the Ford/Lincoln Protect (FLP) roadside assistance program. Supervise the relationship, statement of work, invoicing and general issues between our...


  • Naucalpan, México Ford de México A tiempo completo

    Mexico City, MEX, Mexico **and **1** more*** **What you’ll be able to do**: The role of the Extended Service Business Administrative Specialist is to support the dealers who sell and customers who have purchased Ford and Lincoln Protect products. - Manage the Ford/Lincoln Protect (FLP) roadside assistance program. Supervise the relationship, statement of...


  • Naucalpan, México Ford de México A tiempo completo

    Mexico City, MEX, Mexico **and **1** more*** **What you’ll be able to do**: The role of the Extended Service Business Administrative Specialist is to support the dealers who sell and customers who have purchased Ford and Lincoln Protect products. - Manage the Ford/Lincoln Protect (FLP) roadside assistance program. Supervise the relationship, statement of...


  • Naucalpan, México Ford de México A tiempo completo

    Mexico (On-site) **BE THE FIRST TO APPLY** *** - Position Description: - This position will be responsible for; managing daily printer operations provided by Ford Suppliers to ensure compliance with Ford standards and policies. Some of the key responsibilities include: This position will provide an opportunity to understand how Ford IT builds and operates...

  • Service Advisor

    hace 2 semanas


    Naucalpan, México Tesla A tiempo completo

    Tesla participates in the E-Verify Program What to Expect - Our Service Advisors aren't just technically gifted, they are also great communicators who put the customer first, making Tesla a pioneer in automotive service with the highest customer satisfaction rate in the industry.- You will work with an international and diverse team of our best and...

  • Service Advisor Cdmx

    hace 3 semanas


    Naucalpan, México Tesla A tiempo completo

    What to Expect ROLE - Our Service Advisors aren't just technically gifted, they are also great communicators who put the customer first, making Tesla a pioneer in automotive service with the highest customer satisfaction rate in the industry.You will work with an international and diverse team of our best and brightest. Their experience ranges from...


  • Naucalpan, México AT&T Mexico A tiempo completo

    Bilingual (English) WFM Scheduling Specialist. **At AT&T we´re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improves lives and allows millions to share the stories and experiences that matter.** As a Bilingual (English) WFM Scheduling Specialist**,** you will...


  • Naucalpan, México Ford Motor Company A tiempo completo

    E **xperience & Background Requirements E** - xperience in Microsoft Office suite (strong Excel skills) W - illingness to learn new EV service processes G - eneral understanding of Dealership Retail Network Operations P - revious experience in Customer Service Division preferred but not mandatory D - emonstrated ability to problem solve S - trong process...


  • Naucalpan, México Ford de México A tiempo completo

    Mexico City, MEX, Mexico **and **1** more*** (Hybrid) RESPONSIBILITIES - Track the inbound battery orders and document order details in work spreadsheets. - Initiate warranty claims for batteries ordered. - Resolve issues with orders (timing and shipment status). - Provide support to the FCSD EV team on various projects. - Problem solving through...

  • Service Technician

    hace 2 semanas


    Naucalpan, México Tesla A tiempo completo

    Tesla participates in the E-Verify Program What to Expect Our Tesla Service Technicians are members of the largest technician team on the planet, working together in pursuit of our mission to accelerate the world’s transition to sustainable energy. Joining Tesla, means being a part of a team of the most talented Technicians and Engineers on the planet,...


  • Naucalpan, México Ford Motor Company A tiempo completo

    Underbody Site STA engineer duties & Skills: - Effective communication - Initiative / escalation /Negotiation - Accelerated learning skills - Time management - Attention to detail - Stress tolerance - Resilience - Advanced English with ease of communication - Flexibility (coaching, teaching and support) to suppliers. - Bachelor's Degree or equivalent -...

  • Bilingual Collections

    hace 2 semanas


    Naucalpan, México AT&T Mexico A tiempo completo

    Get selected NOW and start working in 2024! All available jobs are filling fast, make sure you get the job to join AT&T starting the new year! This is your opportunity to be the voice of AT&T - a global leader in communications and technology! As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer....


  • Naucalpan, México iU Corporation A tiempo completo

    Importante empresa de producción y comercialización de alimentos y bebidas Busca Ejecutivo Comercial Food Service **Perfil**: - Escolaridad: Licenciatura terminada, Económico Administrativa, gastronomía o afin. Experiência mínima de 3 años en ventas en canal Horeca/ Food Service / On Premise Contar con Auto Propio...

  • Sr Service Agent

    hace 3 semanas


    Naucalpan, México FedEx Express LAC A tiempo completo

    Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities. Lead or senior...

  • Service Agent I

    hace 3 semanas


    Naucalpan, México FedEx Express LAC A tiempo completo

    Involves performing a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface. **General job description**: Under close supervision performs the following activities: - Assists customer by tracing packages, answering questions regarding FedEx products and services and providing...


  • Naucalpan, México Ford Motor Company A tiempo completo

    The Role: As Branding & Early Career Programs Specialist it will be your role to bring the Ford Motor Company employer brand to life, as well as to develop and cultivate relationships with various educational institutions; maintain relationships with students, faculty, and staff. Since you will be on charge of the strategy and administration of our Trainee...


  • Naucalpan, México Ford Motor Company A tiempo completo

    Facilitate culture of customer care and focus to role modeling Ford OS. - Respond to Dealer multi-channel (Web/Phone/See What I See (SWIS)) inquiries for complex technical vehicle repair concerns. - Exercise independent judgment after significant research to formulate technically accurate, professional, and timely responses. - Interface with Dealer service...