Cloud Support Engineer
hace 2 meses
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
**Position Summary**
Imperva a Thales company, the leader in Data Security, is looking for a **Cloud Support Engineer **to join the Global Customer and Product Support Team. This is a key role at Imperva and as a Cloud Support Engineer, for our diverse and industry leading customers, you will be part of the Global Support Team working alongside our exceptional team of professionals in Product Support, Engineering, QA and Sales Security Engineering (SE). Also working with Partners, you will be responsible for incoming Level-2 and 3 support calls from our customers in the US and resolving the technical issues from beginning through completion-total account management. We are looking for people who want to grow in their career, as Imperva develops and grows many of its leaders and management from within.
**Remote - Mexico**
***Key Areas of Responsibility**:
- Handling level 2-3 support cases, working directly with Imperva customers, partners and Sales Engineers.
- Escalating customer’s technical product issues to the Imperva Engineering department and working with them to achieve a resolution.
- Analyzing Support case trends and customer requirements while working with the Product Teams to help enhance the product.
- Assessing the customer’s technical environment and requirements while managing expectations and following through on solutions or consulting on deployments.
- Mentor Level 1 Engineers; consult on their cases and assist with escalation issues.
- Contribute to the Imperva knowledge base, writing guides, technical how-to articles, etc.
- This role will need to be able to cover the Sunday to Thursday shift specifically.
**Minimum Qualifications**:
- Minimum 3 years of high-level Technical Support experience with an additional 2 years of experience working with Security or Network related products.
- Excellent Customer Support skills coupled with a BSCS Degree or equivalent experience.
- Solid experience working with Internet Security and Networking Technologies such as TCP/IP, HTTP, Load balancers, Proxies and Firewalls and experience with Relational Databases ( MsSQL, Oracle, MySQL, DB2).
- Prior experience with Linux and other Unix operating systems.
- Advanced English Proficiency
**Special Position Requirements**
This role will need to be able to cover the Sunday to Thursday shift specifically.
**Why Join Us?**
Say HI and learn more about working at Thales _click here_
LI-VL1
LI-Remote
-
Cloud Engineer
hace 6 meses
Desde casa, México merican Inc A tiempo completo**Cloud Engineer** **Remote** **Responsibilities**: - Cloud Infrastructure Design and Implementation: - Automation and Orchestration: - Security and Compliance: - Monitoring and Optimization: - Collaboration and Documentation: - Troubleshooting and Support: - Stay Current with Cloud Technologies: **Job Type**: Contract **Salary**: $170.00 - $255.00...
-
IT Support Engineer
hace 6 meses
Desde casa, México Definity First A tiempo completoWe are seeking a highly skilled and motivated **IT Support Engineer** to join our team. As a **remote position** based in **México **&** LATAM**, you will play a crucial role in troubleshooting and providing technical support to our customers. If you are a self-motivated individual with a passion for technology and excellent communication skills, we invite...
-
Senior Cloud Engineer
hace 6 meses
Desde casa, México BUSINESS EXCELLENCE ´PROFESSIONAL CONSULTING A tiempo completo**Senior Cloud Engineer (REMOTE)**: - At least 10 years in leadership positions with extensive experience in manufacturing industry. - Bachelor degree in engineering. - Advanced english level. - **Architecture Design**: Develop cloud architecture solutions that meet the organization's requirements for scalability, reliability, security, and performance. -...
-
Cloud Network Engineer
hace 6 meses
Desde casa, México RED AMIGO DAL S.A.P.I. of C.V. S.O.F.O.M. E.N.R A tiempo completo**What´s Konfio?** A financial technology company dedicated to supporting the small and medium-sized companies in Mexico, developing and offering financial solutions to solve their main problems, and seeking to be the best ally of entrepreneurs with dreams and ambitions to create value, consolidate their well-being and contribute to the...
-
Cloud Operations Engineer
hace 6 meses
Desde casa, México Consultoria Aguilar A tiempo completoCloud Operations Engineer / Site Reliability Engineer (SRE) Job Description: Cloud Operations Engineer / Site Reliability Engineer (SRE) About the Company: Datascore.ai, through its EngageIQ platform, specializes in enhancing lead generation and engagement. The company leverages advanced data science and AI to score and enrich leads, optimizing outreach...
-
Senior Cloud Engineer
hace 6 meses
Desde casa, México Franklin Templeton Investments A tiempo completoAt Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe...
-
Cloud Engineer
hace 6 meses
Desde casa, México ITKAWA A tiempo completo**Cloud Engineer -** **Santander** **Esquema de trabajo**: 100% Remoto. **Salario**: Abierto a negociar de acuerdo a experiência. **Duración**: Posibilidad de prórrogas y/o contratación a tiempo completo. **Educación**: Sistemas Computacionales, Informática, Mecatrónica, Electrónica y comunicaciones o afín. **Idioma**:Inglés...
-
Cloud Sysops Engineer
hace 6 meses
Desde casa, México The Cervantes Group A tiempo completoThe Cloud SysOps Engineer will be in charge of the execution of infrastructure updates, patching, including the compute and storage services and the integrity of the code that generate infrastructure (i.e. stacksets, modules). The ideal person can automate provisioning of infrastructure services (IaC) and will lead the configuration, monitoring and incident...
-
Senior Cloud Engineer with Aws
hace 1 semana
Desde casa, México EPAM Systems A tiempo completoRESPONSIBILITIES - Design, implement, and manage cloud-based infrastructure on AWS - Ensure high availability and disaster recovery of all critical systems - Optimize system performance through proactive monitoring and tuning - Develop and maintain network services to support scalable operations - Implement security measures and best practices to protect...
-
Support Engineer
hace 1 mes
Desde casa, México Syteca A tiempo completoSyteca Inc. is a recognized software vendor delivering a cybersecurity platform dedicated to inside perimeter security. The Syteca platform provides advanced user activity monitoring (UAM) and robust privileged access management (PAM) solutions to organizations in every industry and sector. Founded as Ekran System in 2013 by a team of passionate...
-
Aws Cloud Engineer
hace 3 meses
Desde casa, México RH CONSULTORA A tiempo completoImportante empresa de tecnología se encuentra en búsqueda de: **AWS CLOUD ENGINEER** **Requisitos**: Lic o Ing en Sistemas, Informatica, Computación, **Inglés Avanzado (conversacional y escrito) INDISPENSABLE** **Experiência**: **Es responsable de**: - Generar las Historias de Usuario Técnicas que involucren la solución a nível infraestructura...
-
Lead Cloud Engineer with Aws
hace 1 semana
Desde casa, México EPAM Systems A tiempo completoRESPONSIBILITIES - Oversee the design and implementation of cloud-based solutions on AWS - Lead local storage synchronization initiatives to ensure data integrity and accessibility - Develop and refine network configurations to meet organizational needs - Monitor system performance continuously and implement necessary optimizations - Diagnose and resolve...
-
Senior Cloud Engineer
hace 6 meses
Desde casa, México EPAM Systems A tiempo completo**DESCRIPTION**: Are you a skilled Senior Cloud Engineer with a strong background in.NET and AWS? Do you have a passion for delivering content to the right audience through the Cloud? If so, we have an exciting opportunity for you! We're currently seeking a **Senior Cloud Engineer **to join our vibrant team. This role offers the chance to collaborate...
-
Support Engineer
hace 6 meses
Desde casa, México e-Core A tiempo completo**We are change-makers!** Combinamos nuestra experiência global en industrias clave y las últimas tecnologías para ayudar a empresas de rápido crecimiento y establecidas a transformar y acelerar sus modelos de negocio, desarrollar soluciones digitales innovadoras, escalar capacidades tecnológicas y sostener su crecimiento. **Construyendo puentes hacia...
-
Cloud Security Engineer
hace 6 meses
Desde casa, México Hashmap A tiempo completo**Req ID**:259235 We are currently seeking a Cloud Security Engineer to join our team in Remote, México (MX-MEX), Mexico (MX). - Assist Network Services team in configuring Azure AD security controls for corporate IT infrastructure. - Design and conduct vulnerability analysis to uncover security risks; Document outcome and help design security mechanisms...
-
Cloud Security Engineer
hace 6 meses
Desde casa, México NTT DATA A tiempo completo**Req ID**: 259235 We are currently seeking a Cloud Security Engineer to join our team in Remote, México (MX-MEX), Mexico (MX). - Assist Network Services team in configuring Azure AD security controls for corporate IT infrastructure. - Design and conduct vulnerability analysis to uncover security risks; Document outcome and help design security mechanisms...
-
Wifi Support Engineer
hace 6 meses
Desde casa, México Staff4Me A tiempo completoStaff4Me is currently looking for a skilled and dedicated Wifi Support Engineer to join our team. As a Wifi Support Engineer, you will be responsible for providing technical support and troubleshooting assistance for wifi-related issues. You will collaborate with clients and cross-functional teams to deliver reliable and high-performance wifi...
-
Application Services Engineer
hace 2 semanas
Desde casa, México Solera A tiempo completoApplication Services Support Engineer Who We Are The Role Be an extension of development teams to harden products. What You’ll Do - Provide 24x7 On-call support on a rotational basis and effectively diagnose / triage / fix systems during outages. - Application performance tuning, outage troubleshooting / triage, short term / long term fixes - Work...
-
DevOps Cloud Engineer
hace 6 meses
Desde casa, México VIPE Consultores A tiempo completo**DevOps Cloud Engineer - Senior** What you will be doing As a Cloud DevOps Engineers you will design and Implement DevOps solutions for FIS’ Insurance clients Hosted Services Products. DevOps Architect will be building complex enterprise ecosystems and solving high-level strategic problems. The strategic directions of cloud hosting business architecture...
-
Aws Cloud Site Reliability Engineer
hace 6 meses
Desde casa, México EPAM Systems A tiempo completo**DESCRIPTION**: Join EPAM as an **AWS Cloud Site Reliability Engineer.** In this role, you'll transfer security processes, manage authentication technologies, and support the implementation of a Palo Alto firewall. If you have 3+ years of experience with AWS, proficiency in designing and managing data migration processes, and superior communication...