IT Support Engineer

hace 6 meses


Desde casa, México Definity First A tiempo completo

We are seeking a highly skilled and motivated **IT Support Engineer** to join our team. As a **remote position** based in **México **&** LATAM**, you will play a crucial role in troubleshooting and providing technical support to our customers. If you are a self-motivated individual with a passion for technology and excellent communication skills, we invite you to apply.

**Requirements**:

- 3+ years of experience as an IT Support Engineer.
- English intermediate
- Availability to work night and early morning shifts (from 3 pm to 12 am) and (from 11 pm to 7 am).
- Experience as a Modern Workplace Office 365 / Azure Support Engineer.
- 2+ years of support role experience with 2nd - 3rd line technical abilities.
- Proficiency (2+ years) with Microsoft Cloud Platform technologies, including Microsoft 365, SharePoint, Teams, One Drive, Exchange Online, Outlook, Power Automate, Intune, Autopilot, SSO, MFA, Conditional Access policies, Azure Configuration, Azure AD configuration, Cloud App Security, Subscription Management, Microsoft Cloud Security, Sentinel, Advanced Threat Protection, Defender.
- Knowledge of PowerShell scripting.
- Desired certifications such as Microsoft 365 Fundamentals, Azure Administrator, Azure Fundamentals, Azure DevOps.
- Strong decision-making and critical-thinking skills.
- Excellent organizational and communication skills are essential.
- Ability to quickly learn and support new technologies.

**Main Activities**
- Troubleshoot and resolve customer technical issues using collaborative problem-solving techniques and maintaining transparency within and across teams (e.g., swarming).
- Identify cases that require escalation, either from a technical or strategic standpoint.
- Create and maintain incident management requests with Microsoft support.
- Participate in an on-call rotation schedule to ensure 24/7 support availability.

**About Definity First**

Definity First specializes in IT Services, Cloud Business Applications & Microsoft Technologies, providing enterprise-grade solutions that translate into a successful business transformation.

We were founded in 2004, with six offices distributed across the US and Mexico. Definity First has worked for transformative, iconic companies and universities such as Tesla, Flowserve, Harvard, Berkeley, Caltech, and more.
- At Definity First we do not discriminate towards gender, age, sexual preferences/orientation, religion, pregnancy, ethnicity or place of origin._

dbMfov5YeT


  • IT Support Generalist

    hace 2 meses


    Desde casa, México CommIT A tiempo completo

    The company is looking for a highly motivated IT support generalist to join our team. This crucial role provides day-to-day IT support to our North American employees and ensuring the seamless operation of our technology infrastructure. [± 60 employees]. The company is a global company, which provides the most powerful risk analytics for cybersecurity,...

  • IT Engineer

    hace 3 meses


    Desde casa, México Deel A tiempo completo

    **Who we are is what we do.** Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and...


  • Desde casa, México CRH IT A tiempo completo

    En CRH Talento en IT, nos especializamos en la búsqueda y selección de consultores en el sector de Tecnologías de Información (IT) de acuerdo con las necesidades de la empresa que lo solicite. Estamos en búsqueda de nuestro próximo**:DevOps Engineer** **Para trabajar con : EY Global LTI** **Requerimientos Solicitados**: Necesitamos un **Ingeniero de...

  • IT Support Specialist

    hace 6 meses


    Desde casa, México Steady Networks A tiempo completo

    Is this your dream IT Job? We are a fast growing IT Support company in need of an experienced Support Desk Specialist to join our team. Want to work in a fun environment with a fast-growing local IT Services Provider? We are looking for an experienced new team member who can help support and troubleshoot complex Windows server environments and networks. You...

  • Wifi Support Engineer

    hace 6 meses


    Desde casa, México Staff4Me A tiempo completo

    Staff4Me is currently looking for a skilled and dedicated Wifi Support Engineer to join our team. As a Wifi Support Engineer, you will be responsible for providing technical support and troubleshooting assistance for wifi-related issues. You will collaborate with clients and cross-functional teams to deliver reliable and high-performance wifi...


  • Desde casa, México Tekshapers Inc A tiempo completo

    **Position : Middleware Support Engineer** **Location : Remote** **Mode : Contract** **Essential Responsibilities**: - Maintain essential IT operations, including Unix/Linux operating systems, Messaging middleware (MQ), Databases, Application and Web servers. - Manage, facilitate and own product support requests through consistent, positive and proactive...

  • IT Support Specialist

    hace 6 meses


    Desde casa, México Steady Networks A tiempo completo

    Is this your dream IT Job? We are a fast growing IT Support company in need of an experienced Support Desk Specialist to join our team. Want to work in a fun environment with a fast-growing local IT Services Provider? We are looking for an experienced new team member who can help support and troubleshoot complex Windows server environments and networks. You...

  • UX Engineer

    hace 6 meses


    Desde casa, México Testing IT A tiempo completo

    **TESTING IT** Somos una empresa líder en pruebas de software, brindamos servicios en México y Nearshore a EEUU; te invitamos a unirte como UX ENGINEER, jugará un papel fundamental para brindar servicios de TI excepcionales: Buscamos a partir de 2-4 años de Experiência en: **NIVEL DE INGLES CONVERSACIONAL B1-C2/ OBLIGATORIO** Dominio de HTML, CSS,...


  • Desde casa, México KogniVera A tiempo completo

    Estamos buscando Linux Support Engineer en México para proyecto a largo plazo en remoto. Tipo de puesto: Tiempo completo Horario: - Rotativo Lugar de trabajo: Empleo remoto

  • Edi Technical Support

    hace 6 meses


    Desde casa, México Testing IT A tiempo completo

    **TESTING IT** Somos una empresa líder en pruebas de software, brindamos servicios en México y Nearshore a EEUU; te invitamos a unirte como **EDI TECHNICAL SUPPORT (**Electronic Data Interchange )** para ejecutar y asegurar el cumplimiento de todas las actividades de mantenimiento de nuestro cliente: Buscamos a partir de 2 años de experiência en: -...


  • Desde casa, México Azka IT Consulting A tiempo completo

    **Azka IT es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latianomericanas y Estados Unidos.** Estamos buscando un consultor **Ingeniero de soporte Windchill** que quiera trabajar y aprender mas sobre tecnologías en tenencia, trabajar en conjunto con gente de otras culturas y países. **Experiência** Es responsable de...

  • Cloud Support Engineer

    hace 2 meses


    Desde casa, México Thales A tiempo completo

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...

  • Support Engineer

    hace 6 meses


    Desde casa, México Solutions Htech A tiempo completo

    ¿Buscas una nueva experiência profesional? ¡Tenemos una excelente oportunidad para ti! Somos una empresa de Tecnología en constante crecimiento, comprometida con el desarrollo humano y trabajo en equipo para brindar sistemas de calidad para nuestros clientes, buscamos una persona con habilidades y experiência como Ingeniero de Soporte / Support...

  • Support Engineer

    hace 1 mes


    Desde casa, México Syteca A tiempo completo

    Syteca Inc. is a recognized software vendor delivering a cybersecurity platform dedicated to inside perimeter security. The Syteca platform provides advanced user activity monitoring (UAM) and robust privileged access management (PAM) solutions to organizations in every industry and sector. Founded as Ekran System in 2013 by a team of passionate...


  • Desde casa, México iMin A tiempo completo

    **Main Duties and Responsibilities**: Territory in charge: Latam + Europe region **Pre-Sales**: - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the...


  • Desde casa, México Grupo Novelo Headhunters A tiempo completo

    6+ years of IT experience in L2/L3 support and 4+ years of experience in.NET Technologies. - Responsible for Handling Level 2 Analysis - Allocate an issue, investigate it, find a root cause, and present the clear and correct bug report to - development team. - Follow SLAs during triaging incidents from service desk. - Create and maintain documentation such...

  • Support Engineer

    hace 6 meses


    Desde casa, México Howdy A tiempo completo

    **Join Howdy to discover a new way of working remotely** At Howdy, we connect top Latin American talent with leading US companies. Unlike other online marketplaces and job platforms, we're a community that cares about people. Our whole ethos is people-first. **What's so different about us?** - **We're driven by your well-being: We prioritize your growth...


  • Desde casa, México Solera A tiempo completo

    Application Services Support Engineer Who We Are The Role Be an extension of development teams to harden products. What You’ll Do - Provide 24x7 On-call support on a rotational basis and effectively diagnose / triage / fix systems during outages. - Application performance tuning, outage troubleshooting / triage, short term / long term fixes - Work...

  • Java Support

    hace 6 meses


    Desde casa, México Azka IT Consulting SA de CV A tiempo completo

    Azka IT Consulting, empresa de consultoría y Servicios de Tecnologías de la Información. Nos encargamos de conectar al talento como tu con empresas TI. Actualmente contamos con una posición como Java Support. ¿Qué necesitas? - Carrera culminada. - Nível de inglés avanzado (Conversacional). Más de 3 años de experiência en: - Resolución de...

  • Data Engineer

    hace 6 meses


    Desde casa, México Getecsa A tiempo completo

    Somos una empresa líder de gestión de capital humano y servicios tecnológicos con más de 15 años en el mercado nacional y Centro América, ofreciendo un valor agregado y solución a los procesos de consultoría de TI, atracción de talento, pruebas de Software y centro de desarrollo. Teniendo siempre la satisfacción de nuestros clientes y el...