Colleague & Labor Relations Analyst

hace 6 meses

Ciudad de México Amex A tiempo completo

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

**Join Team Amex and let's lead the way together.**

Our corporate functions provide the critical strategic leadership that drives our business forward. From roles in business strategy, colleague experience or communications to legal, compliance or administration, there’s opportunity to make your expertise an essential part of how we bring our vision to life. As part of one of our Corporate teams, the work you do and your contributions to supporting, promoting and enhancing our brand will have a significant impact on how we continue to back our customers, communities and colleagues now and into the future. Find your place in a corporate function on #TeamAmex.

**How will you make an impact in this role?**

The Colleague & Labor Relations (CLR) Strategy and Enablement team is a global team that administers and supports CLR systems and compliance; drives data integrity, reporting, and analytics; develops and executes strategy; and creates and implements training.

The CLR Strategy & Enablement analyst will be responsible for executing on a broad range of activities across CLR systems, data integrity and reporting, compliance, and training. This person will support the creation of internal documents, such as standard operating procedures (SOPs), guidance documents, and training materials; and support change management to drive key process and technology changes within the CLR function. This person will also support the wider team’s responsibilities, as needed, including strategy and training. The CLR Strategy & Enablement analyst will have an influential role in co-creating operational solutions that drive efficiencies, alleviate pain points, and enhance the colleague experience.

**Responsibilities**:

- Support ad-hoc and recurring requests for CLR data or information.
- Collaborate in the analysis of risk indicators and culture trends to inform decision making.
- Analyse data and identify data discrepancies as well as trend analysis.
- Support data quality monitoring programmes to identify potential areas of growth relative to data standardization and quality.
- Execute end-to-end compliance activities to support key global CLR processes.
- Oversee Process Risk Self-Assessment (PRSA) processes and testing.
- Assist with testing activities to ensure CLR systems are operational and compliant as well as support system enhancements.
- Support the CLR and AEO ethics case management process.
- Provide first tier troubleshooting and triage on CLR technology issues and questions, which may include partnering with third party vendors to resolve.
- Process CLR systems access and control requests across the global CLR team.
- Contribute to a positive team working environment and lead, manage, and participate in various ad-hoc initiatives / other duties as assigned.

**Minimum Qualifications**
- Excellent data analysis, reporting and insights skills.
- Advanced knowledge of Microsoft Office.
- Excellent relationship skills and an ability to work with colleagues at all levels.
- Strong business acumen with a demonstrated drive for results.
- Strong written and oral communication skills.
- Basic understanding of labor/employment laws and compliance requirements.
- Established record of building partnerships and teamwork within a matrix environment.

**Preferred Qualifications**
- Knowledge and experience working with Tableau visualization software.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wel

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