Customer Support Coordinator

hace 16 horas


Ciudad de México Runa HR A tiempo completo

**Position Summary**:
We are looking for a Customer Support Coordinator, highly organized and passionate about providing our clients with functional solutions. Capable of efficiently working in a changing environment while continuously adapting to it.

**Responsibilities**:

- Create effective customer service procedures, policies, and standards in collaboration with the other Customer Support Coordinator and Head of Customer Operations
- Supervise day-to-day operations
- Overseeing and evaluating the team's ongoing training efforts
- Train new customer service agents
- Outline and execute repeatable processes for the scaled success of our partners
- Communicate proactively to management issues you're encountering in accounts
- Exceed monthly and quarterly objectives by achieving positive satisfaction performance metrics
- Maintain updated knowledge of the organization's products, services, and customer service policies
- Document customer interactions when necessary, compiling documents and forwarding information to interested parties
- Participate in training opportunities provided by the organization or by outside entities

**Qualifications**:

- 5+ years of experience in customer support, customer happiness or client success area
- 1-3 years of experience in customer support, customer happiness or client success supervisor or management role
- Bachelor's degree in Administration or Accounting
- English (basic)
- A strong communicator - oral and written.
- Ability to work in a high-pressure situation. Urgency sense.
- Punctual, outgoing, autonomous, focused on results, able to work in teams and adaptable to changes
- Analytical, data-driven, and results-oriented
- Rotative schedule


  • Flight Coordinator

    hace 2 meses


    Ciudad de México, CDMX American Flight Support A tiempo completo

    **Flight Coordinator** **American Flight Support - Mexico** Av. Insurgentes Sur 863, Piso 7, Oficina 751, Col del Valle Centro, Benito Juárez, 03840 Ciudad de México, CDMX **Description** The Customer Trip Coordinator is the primary point of contact between Flight Operations and the customer. The Coordinator has responsibility for managing customer...


  • Ciudad del Carmen, México Schlumberger A tiempo completo

    **Customer Engagement Coordinator** **Ciudad del Carmen, Campeche, Mexico** The Customer Engagement Coordinator is responsible for acting as the customer point-of-contact for Product Line operations, providing superior levels of support throughout the service delivery process, driving contract revenue, profitability and receivable management. The Customer...


  • Ciudad de México, Ciudad de México Mondelez International A tiempo completo

    About the JobMondelez International is a leading snacking company seeking an Operations Coordinator to support our sales team in Durango, Mexico.Job SummaryThe Operations Coordinator will be responsible for implementing operational capabilities and supporting administrative processes for the market. This includes coordinating route planning, system...


  • Ciudad de México AIG A tiempo completo

    CFA Customer Service Coordinator (Trilingual) Who we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80...


  • Ciudad de México, Ciudad de México Eaton A tiempo completo

    Eaton is seeking a skilled Customer Order Processing Coordinator to join our team.Salary: $55,000 - $65,000 per annumJob Description:We are looking for an experienced professional to verify customer, order and item information for accuracy and completeness. The successful candidate will identify and process variances in orders, including product groupings,...


  • Ciudad de México Sur A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...


  • Ciudad de México, Ciudad de México Dfo Global Performance Commerce Limited A tiempo completo

    Exciting Opportunity at Dfo Global Performance Commerce LimitedWe are seeking a seasoned CUSTOMER SUPPORT DIRECTOR to lead our customer support team. The successful candidate will oversee and prioritize incoming support tickets, ensuring timely and effective resolution.Maintaining strong relationships with users is key. You will communicate ticket statuses...


  • Ciudad de México Thomson Reuters A tiempo completo

    **Sales Support Coordinator (SSC)** Are you passionate about the chance to bring your sales experience to a world-class company that is market-leading_ _for both content and technology? If yes, we're looking for you. Join our team to support the prospect to-cash process for the sales unit. This may include working in Salesforce systems and will also...


  • Ciudad de México, Ciudad de México Abb A tiempo completo

    About the RoleAbb is seeking an experienced Customer Support Director to lead our customer support organization in San Luis Potosi, Mexico. As a key member of our leadership team, you will be responsible for driving strategic planning and operational excellence across our global customer support teams.Key ResponsibilitiesDevelop and implement initiatives to...


  • Ecatepec de Morelos, México Sealed Air A tiempo completo

    Customer Service CoordinatorJob DescriptionThe West Coast Customer Support Specialist plays a vital role in ensuring seamless communication between internal and external customers. This position is responsible for receiving, verifying, and entering orders into the system until delivery to the customer. Key responsibilities include:Receiving and verifying...

  • Support Coordinator

    hace 1 día


    México Ericsson A tiempo completo

    **About this opportunity**: We are now looking for a Call Center Agent to manage Software Support. The Call Center Agent is responsible to manage, configure and administrate tools, performance reporting and to support process management and contract management admin. In this role you will be the main entry point for all Emergency Customer Service Requests...


  • México HIRING SPACE SC A tiempo completo

    Automotive company located in the northern peripheral zone requests: Logistics and customer service coordinator. Education: Industrial engineering, mechatronics, logistics, administrative mechanics or related. **Experience**: - Advanced English - Inventory management - Negotiation skills - Direct contact with the automotive customer. Aim: - Ensure...


  • Ciudad de México, Ciudad de México Aig A tiempo completo

    Reimagining Customer SupportAIG is a global leader in commercial and personal insurance solutions, seeking an experienced Customer Service Coordinator to join our team in Mexico City. In this highly rewarding role, you will play a front-line part in ensuring our clients receive exceptional customer support when traveling in Spanish and Portuguese-speaking...


  • Ciudad de México Symphonic Distribution A tiempo completo

    **Content Approval Coordinator** Symphonic Distribution is a 100% independent music distribution and marketing company headquartered in downtown Tampa, FL and with offices in Brooklyn, Nashville, Denver, and Bogota, Colombia. We focus on distributing, promoting, and developing great independent music from artists, record labels, and many more. Not only do...

  • Logistics Coordinator

    hace 2 meses


    Ciudad de México, Ciudad de México C.H. Robinson A tiempo completo

    Job SummaryAt C.H. Robinson, we're seeking a skilled Logistics Coordinator to join our team. As a Logistics Coordinator, you'll play a key role in managing and executing the daily shipment of freight for our customers.Key ResponsibilitiesMaintain Operational Excellence:Understand the processes involved in international shipping from purchase order issuance...


  • Ciudad de México, Ciudad de México Carrier A tiempo completo

    Job OverviewWe are seeking a highly skilled Customer Support Engineer to join our team at Carrier. In this role, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.ResponsibilitiesAs a Customer Support Engineer, your key responsibilities will include:Assisting...


  • Ciudad de México AIG A tiempo completo

    CFA Customer Service Coordinator Who we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and...


  • Ciudad Juarez, México Emprego MX A tiempo completo

    **INDUSTRIA AUTOMOTRIZ** **Solicita**:CUSTOMER SERVICE COORDINATOR** **Descripción y Requisitos** **NDUSTRIA AUTOMOTRIZ** **Solicita: CUSTOMER SERVICE** ***Global company in the Automotive Industry, is in search of talent in the Logistics area** **Requeriements**: - 5 years of experience in customer service area - Bilingual - SAP - MRP - Supplier...

  • Customer Support Intern

    hace 17 horas


    Ciudad de México Solera A tiempo completo

    Customer support intern Who We Are The Role What You’ll Do - Meet call volume standards along with other key performance indicators - Demonstrate a comprehensive understanding of multiple user-friendly Software Platforms - Build customer rapport by probing, listening, and offering solutions that resolve customer issues - Provide prompt, accurate, and...


  • Ciudad de México Nielsen A tiempo completo

    At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep...