Customer Service Ambassador
hace 6 días
AIG is a global leader in commercial and personal insurance solutions, seeking an experienced Customer Service Coordinator to join our team in Mexico City. In this highly rewarding role, you will play a front-line part in ensuring our clients receive exceptional customer support when traveling in Spanish and Portuguese-speaking countries.
As a Customer Service Coordinator, your key responsibilities will include liaising with AIG Travel's Medical, Security, and Compliance teams to provide superior customer service to our clients. You will handle a variety of incoming calls, explain policy benefits, make arrangements for emergency medical treatment, track delayed luggage, and document each case carefully.
We are looking for a candidate with 2+ years of experience in customer service, fluent in Spanish, Portuguese, and English (reading, writing, and speaking). You should have basic to intermediate knowledge of Microsoft Office suite skills (Word, PowerPoint, Outlook) and effective teamworking, communication, and customer service skills.
We offer a competitive estimated salary range of $40,000 - $60,000 per year, depending on experience. Our company culture values diversity and inclusion, offering flexible work arrangements, diversity and inclusion learning, cultural awareness activities, and Employee Resource Groups (ERGs).
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories. Join us in creating a foundation for a creative workplace that leads to innovation, growth, and profitability.
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