Customer Service

hace 2 días

Monterrey, México PRODENSA GROUP A tiempo completo

Field Service Technician

The Field Service Technician provides the highest quality on and off-site technical support for the Maag family of equipment to include: plastic pelletizing systems, polymer pump and filtration systems. Working independently but supported by others, the incumbent is the technical representative to our customers for all product maintenance, installation, and repair issues.

Responsabilities:

- Independently travels nationally and internationally as Gala’s primary technical representative to the customer.
- Interacts with customers on a daily basis to provide solutions to issues
- Conducts yearly follow up calls to all Gala customers to check up on the customer and Gala machinery
- Participates in customer visits to provide support for equipment installation, troubleshooting, maintenance and repair activities. Visit responsibilities include logístical planning, coordination with interagency contacts and the customer, execution of the trip and reporting activities and expenses.
- Provides training to customer in house at Gala’s facility and at the customer’s location.
- Represents the company and collects customer feedback to facilitate continuous improvement opportunities.
- Conducts technical discussions regarding machinery repairs, upgrades, and selection to assist customers with a solution to their needs or problems.

Collaborates with engineering, manufacturing, parts and equipment sales to develop customer focused solutions.

**Education**:

- High School diploma or equivalent education (additional technical skills a plus)
- Strong mechanical aptitude

Desirable:

- Min 3 years of experience in a field service role
- Min 3 years of experience using measuring / test equipment including micrometers and multi-meters
- Writing progress and expense report
- Global travel experience
- Experience in plastics processing or rotational molding highly desirable

**YOU WILL NEED TO TAKE TRAINING ON EAGLE ROCK, VIRGINIA FOR 6 MONTHS (THE COMPANY WILL COVER THE EXPENSES), AFTER THAT, YOU WILL WORK REMOTLY.**

Application Question(s):

- YOU WILL NEED TO TAKE TRAINING ON EAGLE ROCK, VIRGINIA (THE COMPANY WILL COVER THE EXPENSES). IS THAT OK WITH YOU?

**Education**:

- High school or equivalent (required)

**Experience**:

- Field service: 3 years (required)
- mechanical aptitude: 3 years (required)

Willingness to travel:

- 50% (required)

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