Customer Service Representative
hace 4 días
We are seeking a dynamicBilingual Customer Service Representative,who has proven experience in performing a broad variety of telephone service transactions and provides service to members within the call center environment.
**About You**:
**Customer Service**: You are a resource in identifying and resolving member servicing issues, and enhances member experience by providing distinctive quality service.
**Teamwork**: Your ability to encourage and exchange creative ideas, to provide practical solutions to problems, will be used to promote innovation.
**Language**: Bilingual (English & Spanish)
**Responsibilities**:
Present and explain customer services and products by phone.
Perform a variety of transactions and services with accuracy, efficiency and timeliness
Assist or refer members with any and all questions or problems
Maintain privacy of member account information
Identify customer needs and cross-sell customer´s products and services.
**Required Education/Skills and Experience**:
High school diploma or equivalent
A minimum of six (6) months doing sales, rentention or tech support.
Strong communication and public relations skills
**PC Skills**: Word, Excel, Microsoft office
**Salary & Benefits**:
$14,500 Base salary
Up to $4,500 Performance Bonus
2 Days off
Food coupons
Life medical insurance
Permanent placement position / Direct hire
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