IT Service Desk Specialist

hace 2 semanas


Tijuana, México Emprego MX A tiempo completo

Descripción y detalle de las actividades
- Independently solving standard tickets; Support in difficult situations with guidance from supervision and collaborate with other IT teams globally on ticket resolution (including external support) -New computers preparation / replacement / disposal and support for cell phones (iPhone and Android) and wireless modems -Assist with installing or upgrading the production/Logistics software -Preparation of reports (anti-virus, bitlocker, PC replacement plan...) -IT equipment management (Maintain stock level, ordering, dealing with invoices and documenting in asset tracker) -Support solving standard hardware (computers, printers, telephones, scanner, etc.) and software problems (office and production software)

Experiência y requisitos

At least 3 years of work within IT support or related/progressive work within IT. At least 1 year in IT service desk or customer facing IT team is desirable. Strong customer service mindset with good troubleshooting and communication skills. Experience with MNC using a centralized governance model highly recommended. Certification and courses related to IT (ITILv4, CompTia A+, Microsoft certs,) is a plus.

Organización

WSA

Giro

Medicina

Actividad principal

Manufactura y Distribucion

Número de empleados

600

**Área** Informática Sistemas

**Contrato** Permanente

**Turno** Nocturno

**Jornada** Tiempo Completo

**Estudios** Carrera Profesional

**Sexo** Indistinto



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