Associate Technical Consultant

hace 4 meses

Ciudad de México CDMX Okta A tiempo completo

**Get to know Okta**

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team We’re building a world where Identity belongs to you.

**COMPANY DESCRIPTION**:
Because Okta runs on an integrated platform, organizations can implement Okta quickly at large scale and low total cost.

Thousands of customers, including Adobe, Allergan, Chiquita, LinkedIn, and Western Union, trust Okta to help their organizations work faster, boost revenue, and stay secure.

**JOB PURPOSE**:
In this role, you will be tasked with providing hands-on implementation and deployment services to our customers. We are looking for an experienced, enthusiastic and hands-on leader who can rapidly learn the Okta platform, our technology and the value proposition that we bring to customers of all sizes. You will lead multiple concurrent customer deployment projects with the number one goal to ensure long-term customer success. Additionally you will engage with the full Customer Success team in order to assure a smooth transition post-deployment to the support/maintenance phases. Finally, you will also be responsible for the continuous improvement of delivery processes and methods.

**Duties and responsibilities**:

- Work hands on with Okta customers, primarily in a post-sales role, to provide innovative consulting services.
- Gather, analyze, and document post-sales requirements.
- Communicate to customers and partners at the technical and/or functional level appropriate for the situation.
- Be dedicated to providing excellent design and deployment solutions resulting in extraordinary customer satisfaction.
- Be prompt and deliver high quality service and leadership to align with customer goals and requests.
- Manage project scope, schedule, status, and documentation.
- Mentor and train customers on the service.
- Act as a liaison between Customers and Product Management to drive product development.
- Lead interaction and collaboration with other Okta teams such as Engineering and Support as needed to address escalated issues.
- Interact with management and other roles within the customer organization and Okta.
- Collaborate with the sales team on existing customers up-sell and cross-sell opportunities.
- Perform hands on technical design, configuration, and troubleshooting of the Okta service.
- Shape and Influence Okta’s growth and scalability, by designing new offerings, and finding new ways to deliver amazing customer satisfaction.
- Manage multiple concurrent deployment projects.
- Utilize knowledge of typical enterprise identity life cycle management processes and standards.
- May provide mentoring, guidance, and expertise to less experienced team members.
- Ensure quality and time management processes are followed by team (e.g., change controls, time tracking).
- Commit to and use a knowledge repository for deployment standard methodologies and other customer ideas as continuous improvement.
- 25% future travel required to customer sites.

**Minimum REQUIRED Knowledge, Skills, and Abilities**:

- 3-5 years experience as a technical consultant delivering solutions to external customers.
- Experience with technologies and protocols to support identity federation and robust access control models (e.g., OAuth, OpenID Connect, SAML 2.0, WS-Federation).
- Software development experience (Java, Ruby,.Net, PHP, REST/JSON, etc).
- Some knowledge of enterprise web technologies, security and cutting-edge infrastructures.
- Experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.)
- Ability to work independently and multi-functionally supporting the development of client work you're doing.
- Knowledge of typical enterprise identity life cycle management processes and standards.
- Ability to Multi-task and manage multiple customer engagements is a requirement.
- Able and willing to be a hands-on contributor
- Superb communication skills, including issue tracking, triaging and crisis management.
- Experience in Process Improvement, Decision-making, Managing Processes, Planning, Analyzing Information and Developing Standards

**Nice to have**:

- Experience in designing and implementing security and identity management solutions to support critical systems and business programs
- Experience with Node JS runtime environment
- Mobile development experience preferred (iOS and Android)

**Problem Solving**:

- Exhibits confidence and an extensive knowledge of emerg

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