Technical Support Analyst, Associate
hace 2 meses
General information- Country
- Mexico
- City
- Mexico City
- Job ID
- 41567
- Department
- Customer Support
- Experience Level
- ASSOCIATE
- Employment Status
- FULL_TIME
- Workplace Type
- Hybrid
- Description & RequirementsWe are looking for a Technical Support Analyst, Associate to strengthen our technical team in an environment that is evolving at a fast pace. This new job opportunity provides technical support assistance to customers, answering complex questions on function and usage of product via telephone and/or Internet. Serves as primary support liaison between company and customer. Communicate customer feedback to appropriate product development area and all others.
A Day in The Life Typically Includes:
- Proactively keeping customers informed of how and when problems are resolved with
- focus on retention and reference ability, documenting all information in required tracking
- systems.
- Responsible for appropriate referral to other departments, if necessary.
- Contributing and maintaining information in global knowledge base.
- Developing product knowledge and identifying areas for further specialization.
- Be a team player in a Global organization.
Basic Qualifications:
- Customer focus experience.
- Experience analyzing data research and solving functional software issues.
- Experience working in a Technical Support role.
- Full proficiency in English.
- Troubleshooting experience.
Preferred Qualifications:
- Progress Databases.
- Windows OS.
- Linux/AIX.
- Cloud based solutions.
- SQL.
Location: Montes Urales Norte 505, Col, Lomas de Chapultepec, 11000 Ciudad de México
- About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
- Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
-
Technical Support Analyst
hace 4 meses
Ciudad de México Cambridge University Press & Assessment A tiempo completoTech Support Analyst **Salary**: 19,400 MXP monthly Location: Mexico City Contract: Permanent We are looking for a Tech Support Analyst to join our global Tech support team, investigating and resolving technical support issues on Cambridge University Press & Assessment digital products. We are Cambridge University Press & Assessment (CUPA), a...
-
Technical Support Associate
hace 11 horas
Valle de Bravo, México Nezda Technologies Inc. A tiempo completoWe are looking for a skilled Technical Support Associate to join our team at Nezda Technologies Inc.Key Responsibilities:Provide high-quality technical support to customers via phone, email, and chatResolve complex technical issues in a timely and professional mannerCollaborate with internal teams to identify and resolve product issuesRequirements:High...
-
Technical Support Specialist
hace 3 semanas
Ciudad de México, Ciudad de México Resideo A tiempo completoJob Summary: We are seeking a highly skilled Technical Support Associate to join our team at Resideo. As a Technical Support Associate, you will be responsible for facilitating issue identification and analysis, investigating and resolving technical issues, tracking requests resolution, providing technical training, building relationships with customers, and...
-
Technical Support Analyst
hace 2 meses
Ciudad de México, Ciudad de México Travel + Leisure Co A tiempo completoTransforming Travel ExperiencesAt Travel + Leisure Co., we're shaping the future of the travel industry by creating new possibilities for travelers. Our mission is to deliver exceptional experiences for millions of travelers worldwide.A Career in HospitalityAs a Technical Support Analyst, you'll be part of an inclusive environment where we deliver excellence...
-
Technical Support Specialist
hace 1 semana
Ciudad de México, Ciudad de México Ecolab A tiempo completoJob Summary: We are seeking a skilled Technical Support Specialist to provide technical support to our current customers. The ideal candidate will be able to troubleshoot and resolve basic service support challenges, work in a safety-focused environment, and provide more technical service support including installation, calibration, and ongoing...
-
Technical Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México TD SYNNEX A tiempo completo{"About the Role": "At TD SYNNEX, we are seeking a highly skilled Technical Support Analyst L1 to join our team. As a Technical Support Analyst L1, you will be responsible for providing advanced technical support services to our customers. Your role will involve monitoring and responding to technical issues, collaborating with customers to resolve problems,...
-
Technical Support Specialist
hace 3 semanas
Ciudad de México, Ciudad de México Resideo A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Associate to join our team at Resideo. As a Technical Support Associate, you will be the first point of contact for our customers, providing top-tier technical assistance and resolving technical issues in a timely and professional manner.Key ResponsibilitiesInvestigate and resolve technical...
-
Technical Systems Analyst
hace 3 semanas
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoTechnical Systems Analyst **Job Summary** We are seeking a highly skilled Technical Systems Analyst to join our team at Nuvit Service. As a Technical Systems Analyst, you will play a critical role in supporting the integration of applications and data configurations into SailPoint Setup. Your expertise will be essential in ensuring seamless access rules...
-
Technical Support Specialist
hace 2 meses
Ciudad de México, Ciudad de México LSA Recruit A tiempo completoAbout LSA RecruitLSA Recruit is a leading provider of Business Process Services, specializing in Next-Gen CX and back-office transformation. Our team of experts delivers value to clients through seamless execution of services that operate across the entire life cycle of end users, covering both revenue and cost sides of business operations.Job Title:...
-
Cloud Support Associate
hace 1 mes
Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completoAbout the RoleWe are seeking a highly skilled Cloud Support Associate to join our team at Amazon Web Services Mexico S. de R.L. de C.V. - C68. As a Cloud Support Associate, you will play a critical role in providing technical support to our customers and internal teams.Key ResponsibilitiesWork with senior engineers to resolve customer cases through various...
-
Technical Support Specialist
hace 1 mes
Ciudad de México, Ciudad de México TD SYNNEX A tiempo completo{"About the Role": "TD SYNNEX is seeking a skilled Technical Support Analyst L1 to provide advanced technical support services to our customers. This role will assume multiple responsibilities during its dynamic work schedule to provide 24/7 coverage together with our Support Team. Responsibilities: * Monitor and respond to customer incidents and...
-
Technical Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Clarivate A tiempo completoWe are seeking a highly skilled Technical Support Analyst to join our team at Clarivate. As a key member of our LATAM Support Team, you will be responsible for providing exceptional customer service to our clients and stakeholders in Latin America, the Caribbean, and other Spanish and Portuguese speaking institutions around the globe.About the RoleThe...
-
Technical Support Analyst
hace 1 mes
Ciudad de México, CDMX DEUNA A tiempo completo**About DEUNA **\uD83E\uDDE1 We are a rapidly growing startup that simplifies global payments and powers next generation commerce in a single platform. With our products we've consolidated hundreds of payment solutions in a single integration, harness an intuitive payment orchestration method and centralize payment reconciliation. We are currently present...
-
Technical Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Gigamon A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Engineer to join our team at Gigamon. As a Technical Support Engineer, you will be responsible for providing world-class support to our customers and partners, resolving complex technical issues, and delivering exceptional customer satisfaction.Key ResponsibilitiesProvide technical support to...
-
Cloud Support Associate, AWS
hace 3 semanas
Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completoAbout the RoleWe are seeking a highly skilled Cloud Support Associate to join our team at Amazon Web Services Mexico S. de R.L. de C.V. - C68. As a Cloud Support Associate, you will be responsible for providing technical support to our customers and internal teams, leveraging your expertise in cloud-based environments to resolve complex issues and improve...
-
Technical Support Specialist
hace 1 semana
Ciudad de México, Ciudad de México Hewlett Packard A tiempo completoAs a Technical Support Specialist at Hewlett Packard, you will apply your basic knowledge of job skills and company policies and procedures to complete a variety of assignments/tasks. You will have a good understanding of the general/technical aspects of the job and work on assignments that are routine to moderately complex in nature and require basic...
-
Technical Systems Analyst
hace 3 semanas
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoJob Title: Technical Systems AnalystJob Summary:Nuvit Service is seeking a highly skilled Technical Systems Analyst to join our team. As a Technical Systems Analyst, you will be responsible for reviewing, analyzing, and evaluating information technology systems operations.Key Responsibilities:Review and analyze IT systems operations to identify areas for...
-
Technical Support Specialist
hace 1 mes
Ciudad de México, Ciudad de México Gigamon A tiempo completoJob Title: Technical Support EngineerWe are seeking a highly skilled Technical Support Engineer to join our team at Gigamon. As a Technical Support Engineer, you will be responsible for providing world-class support to our customers and partners, ensuring their technical issues are resolved efficiently and effectively.Key Responsibilities:Deliver exceptional...
-
Technical Support Specialist
hace 3 semanas
Ciudad de México, Ciudad de México Gigamon A tiempo completoJob Title: Technical Support EngineerWe are seeking a highly skilled Technical Support Engineer to join our team at Gigamon. As a Technical Support Engineer, you will be responsible for providing world-class support to our customers and partners, ensuring their technical issues are resolved efficiently and effectively.Key Responsibilities:Deliver exceptional...
-
Technical Support Specialist
hace 1 semana
Ciudad de México, Ciudad de México Hewlett Packard A tiempo completoAs a Technical Support Specialist at Hewlett Packard, you will be responsible for providing high-quality customer service and technical support to our clients. Your primary goal will be to ensure that our customers are satisfied with our products and services.**Key Responsibilities:**Maintain high level customer satisfaction by clarifying customer needs and...