Remote - Customer Service Representative

hace 3 semanas

Juriquilla, México Gordian Staffing A tiempo completo

**Description**:
**Gordian Staffing, A New Way of HR.**

Founded in 2019, Gordian Staffing helps small and medium-sized enterprises in the United States and Canada with specialized services and provides high-quality people solutions remotely. Our headquarter is in Omaha, Nebraska. Abroad we have offices in Guadalajara and Mexico City.

Our client believes that providing friendly and professional services can provide the community residents and families with easier lives.
- We are looking for a _**_Customer Service Representative_**_ to support the following activities:_
- Data entry for entering orders, following up on open order items, etc.
- Field phone calls and provide exemplary customer support.
- Maintain accurate digital records, files, and communications through data entry.
- Arrange for prompt and satisfactory responses to emergency service requests.

**Work Schedule**:

- Monday to Friday_
- _ Regular Schedule: 8:00 to 17:00 CST MX_
- _Daylight saving in the USA: 07:00 to 16:00 CST MX_

**We Offer**:

- Competitive Salary (According to experience)
- Law benefits
- Remote Work
- Work Stability
- Computer equipment
- Major medical insurance
- Christmas bonus of 30 days (Aguinaldo)

After the 3-month probation contract, we add the following:

- Minor medical insurance (Clinic may vary according to your city)
- Food vouchers (10% of the gross salary)
- Restaurant tickets ($2,000 pesos)
- Saving fund (8% of the gross salary)

**Requirements**:
**MUST: Advanced English (Strong communication skills: writing and speaking)**
- 2 years of experience in a call center for American customers.
- Excellent typing skills.
- Experience using a ticketing system.
- Experience handling demanding customers.

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