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Logistics Customer Service
hace 3 meses
With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.
Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up.
We are currently expanding and looking to add a motivated individual to our Customer Service Department based out of
Queretaro's office.
English fluency is a must
Shift availability:
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Morning shift: 7am to 4pm / Alternate weekends:
Evening shift: 3pm to 11pm / Alternate weekends
Responsibilities:
- Build expert and dynamic knowledge of company products and services.
- Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to build a lasting relationship.
- Provide track and trace updates for the shipments.
- Continually update customers as to the status of each order as required and solve customerspecific freight issues.
- Entering, updating and processing customer orders on various interfaces.
- Ensure & confirm pickup and delivery appointments for drivers.
- Coordinating with other departments to clear customs paperwork.
- Follow established procedures for processing bills.
- Perform duties as assigned by the Customer Service Manager.
Requirements:
- College diploma or university degree.
- Previous logistics and customer service experience is an asset.
- Ability to solve problems and alleviate conflicts or escalate tactfully.
- Strong timemanagement with an ability to prioritize and multitask.
- Proficient in Microsoft office, with aptitude to learn new software and systems.
- Fluency in English and Spanish is a must
Benefits
- International training
- Competitive Salary
- Life insurance
- Healthcare Benefit Package
- Career Growth
- Savings fund
- Food coupons
- Performance bonus
